Operational Associate

Classification: Business Associate Work Hours: 40+ hours / week: M – F About KUB: KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 501,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce. About the Role: Performs administrative duties related to KUB System Operations Services. Reviews and corrects timekeeping and conducts all payroll processes and reports within KUB’s enterprise system. Makes department pro-card purchases, reviews monthly charges, and provides financial process support. Assists in planning, organizing, and coordinating department functions including the organization of the department’s safety meetings. Assists with departmental training and database/ system/process testing. Generates work orders and inputs data, as needed. Works independently and is self-motivated, possesses the ability to multitask and prioritize work, flexible with managing new or additional assignments and projects as dictated by business need or management direction. May require work beyond normal business hours for storm support. Qualifications Physical Requirements: Sedentary Work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Minimum Requirements: High School Diploma or equivalent Valid driver’s license Two (2) or more years in customer service, business/office management, or related experience Must be proficient in Windows environment and MS Office products, be able to demonstrate excellent verbal and written communication, and have a strong attention to detail and accuracy Must demonstrate customer service skills by tactfully dealing with external and internal customers Please note that due to job responsibilities, KUB does not provide immigration sponsorship for and/or based on this position. Preferred Requirements: Associate or Bachelor’s Degree in Business Administration, Office Management, or a related field Experience with ADMS, Fieldworks, Timeclock Plus, CIS, Maximo, and other KUB enterprise systems Strong analytical and problem-solving skills Selection Process About the Selection Process: Phase 1 – Apply online at www.kub.org Phase 2 – Experience, training, and education evaluation Phase 3 – Interview with department representatives Phase 4 – Written, performance, and behavioral exercises Phase 5 – Background Investigation Phase 6 – Physical assessment and/or drug screen* *KUB is part of the Tennessee Drug Free Workplace Program If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance. Knoxville Utilities Board is an Equal Opportunity Employer

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