Gary and Mary West PACE
Patient Care Navigator – Gary and Mary West PACE
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Patient Care Navigator
role at
Gary and Mary West PACE .
Why Work for Gary and Mary West PACE? Because you’re looking for more than just a job – you want work/life balance and the opportunity to make a meaningful impact in the lives of North County seniors and their families.
We support your personal and professional well‑being with:
Generous pay and a comprehensive benefits package focused on your health and wellness.
11 paid holidays, 13 days of PTO, and 5 days of sick time.
A 5% employer match to our 403(b) retirement plan.
No on‑call time – because your time matters.
We invest in our team with an annual education allowance and a commitment to professional growth.
About PACE Philanthropists Gary and Mary West founded West Health with the mission of enabling seniors to successfully age in place.
The Gary and Mary West PACE (Program of All‑inclusive Care for the Elderly) is a non‑profit delivering medical, social, and behavioral services to frail elderly in North County San Diego.
Position Summary Under the direction of the Center Director, the Care Navigator supports the interdisciplinary team (IDT) by coordinating the Service Delivery Request process and documenting meetings. As a member of the Retention Committee, the Care Navigator provides direct assistance to participants, proactively resolves concerns, and works to prevent disenrollment.
Essential Functions
Participate in IDT meetings and provide support.
Scribe IDT meeting agenda and assist with coordination.
Coordinate transportation schedule in IDT and track cancellations.
Manage Service Delivery Requests, including EMR initiation, documentation, NOA letters for denials, and service dates.
Collaborate with medical assistant scheduler for assessment and transportation scheduling.
Lead Retention Committee and liaise between disciplines, services, and participants to ensure continuity.
Interface directly with participants at risk for disenrollment.
Clarify needs, resources, and develop plans with IDT and participants/families.
Facilitate communication among service providers, family, participants, and caregivers.
Maintain courteous, helpful, and professional behavior.
Promote a collaborative work environment.
Other Functions
Special projects, including implementation of satisfaction surveys.
Consistently contribute to problem solving and cooperate with identified resolutions.
Present process improvement ideas to supervisor.
Maintain verbal and written skills required for the position.
Attend meetings and participate in committees as required.
Adhere to all GMWP policies, safety policies, and OSHA guidelines.
Communicate clearly and concisely with sensitivity to others.
Education and Certification
High school diploma or GED equivalent required.
Bachelor’s Degree in health or human services preferred.
Skills & Experience
Two years of health care experience with frail and/or chronically ill elderly.
Knowledge of community resources for seniors and families.
Experience providing case management, including motivational/clinical interviewing.
Excellent written and verbal communication skills; able to interact clearly with internal and external customers.
Pass pre‑employment drug/alcohol screening and criminal background check.
Current California Driver’s License with compliant driving record; maintain automobile insurance.
Proficient in Microsoft Word and Excel.
CRM and EMR experience preferred.
Skilled in building relationships with participants, co‑workers, vendors, medical staff, and the public.
Medical Clearance Employees must have medical clearance for communicable diseases and up‑to‑date immunizations before direct participant contact.
Job offers are contingent upon a successful pre‑employment drug screen, background check, and physical assessment.
Equal Employment Opportunity Gary and Mary West PACE provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, gender, gender identity, gender expression or sexual orientation or any other considerations made unlawful by applicable state or local laws.
Salary: $24.00 – $27.00 per hour
Seniority Level Entry level
Employment Type Full‑time
Job Function Other, Information Technology, and Management
Industries Hospitals and Health Care
Miscellaneous Referrals increase your chances of interviewing at Gary and Mary West PACE by 2x
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Patient Care Navigator
role at
Gary and Mary West PACE .
Why Work for Gary and Mary West PACE? Because you’re looking for more than just a job – you want work/life balance and the opportunity to make a meaningful impact in the lives of North County seniors and their families.
We support your personal and professional well‑being with:
Generous pay and a comprehensive benefits package focused on your health and wellness.
11 paid holidays, 13 days of PTO, and 5 days of sick time.
A 5% employer match to our 403(b) retirement plan.
No on‑call time – because your time matters.
We invest in our team with an annual education allowance and a commitment to professional growth.
About PACE Philanthropists Gary and Mary West founded West Health with the mission of enabling seniors to successfully age in place.
The Gary and Mary West PACE (Program of All‑inclusive Care for the Elderly) is a non‑profit delivering medical, social, and behavioral services to frail elderly in North County San Diego.
Position Summary Under the direction of the Center Director, the Care Navigator supports the interdisciplinary team (IDT) by coordinating the Service Delivery Request process and documenting meetings. As a member of the Retention Committee, the Care Navigator provides direct assistance to participants, proactively resolves concerns, and works to prevent disenrollment.
Essential Functions
Participate in IDT meetings and provide support.
Scribe IDT meeting agenda and assist with coordination.
Coordinate transportation schedule in IDT and track cancellations.
Manage Service Delivery Requests, including EMR initiation, documentation, NOA letters for denials, and service dates.
Collaborate with medical assistant scheduler for assessment and transportation scheduling.
Lead Retention Committee and liaise between disciplines, services, and participants to ensure continuity.
Interface directly with participants at risk for disenrollment.
Clarify needs, resources, and develop plans with IDT and participants/families.
Facilitate communication among service providers, family, participants, and caregivers.
Maintain courteous, helpful, and professional behavior.
Promote a collaborative work environment.
Other Functions
Special projects, including implementation of satisfaction surveys.
Consistently contribute to problem solving and cooperate with identified resolutions.
Present process improvement ideas to supervisor.
Maintain verbal and written skills required for the position.
Attend meetings and participate in committees as required.
Adhere to all GMWP policies, safety policies, and OSHA guidelines.
Communicate clearly and concisely with sensitivity to others.
Education and Certification
High school diploma or GED equivalent required.
Bachelor’s Degree in health or human services preferred.
Skills & Experience
Two years of health care experience with frail and/or chronically ill elderly.
Knowledge of community resources for seniors and families.
Experience providing case management, including motivational/clinical interviewing.
Excellent written and verbal communication skills; able to interact clearly with internal and external customers.
Pass pre‑employment drug/alcohol screening and criminal background check.
Current California Driver’s License with compliant driving record; maintain automobile insurance.
Proficient in Microsoft Word and Excel.
CRM and EMR experience preferred.
Skilled in building relationships with participants, co‑workers, vendors, medical staff, and the public.
Medical Clearance Employees must have medical clearance for communicable diseases and up‑to‑date immunizations before direct participant contact.
Job offers are contingent upon a successful pre‑employment drug screen, background check, and physical assessment.
Equal Employment Opportunity Gary and Mary West PACE provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, gender, gender identity, gender expression or sexual orientation or any other considerations made unlawful by applicable state or local laws.
Salary: $24.00 – $27.00 per hour
Seniority Level Entry level
Employment Type Full‑time
Job Function Other, Information Technology, and Management
Industries Hospitals and Health Care
Miscellaneous Referrals increase your chances of interviewing at Gary and Mary West PACE by 2x
#J-18808-Ljbffr