Bonsai
Bonsai helps marketers grow smarter. Our AI-powered measurement and optimization platform enables brands to understand the true impact of their marketing investments — across channels, audiences, and geographies — and automatically drive incremental growth through intelligent algorithms. We partner with some of the most innovative brands to turn data into informed decisions that drive scalable business impact.
About the Role We’re looking for a
Customer Success Manager (CSM)
to join our growing team and play a key role in ensuring our clients’ success with Bonsai’s measurement and optimization solutions.
As a CSM, you’ll be the main point of contact for a portfolio of enterprise clients, driving adoption, engagement, and measurable business outcomes. You’ll collaborate closely with data engineers, onboarding specialists, and product teams to ensure seamless execution — from onboarding through optimization and renewal.
This role is ideal for someone who loves client strategy, thrives in a fast‑paced, product‑led environment, and enjoys blending analytics, marketing strategy, and relationship management.
What You'll Do
Own the post‑sale relationship for assigned clients — ensuring onboarding success, platform adoption, and long‑term value realization.
Partner with clients to define success metrics and track progress against marketing and business objectives.
Lead strategic business reviews, providing insights and recommendations based on Bonsai’s measurement and modeling outputs.
Collaborate cross‑functionally with Product, Engineering, and Sales to advocate for client needs and shape roadmap priorities.
Identify opportunities to expand client adoption of Bonsai solutions (e.g., Multi‑Touch Attribution, Incrementality Modeling, Algorithmic Optimization).
Proactively manage renewals and help drive retention and growth across your portfolio.
Troubleshoot client challenges by coordinating with technical teams to resolve data, reporting, or integration issues quickly.
Serve as a trusted advisor — helping clients build data‑driven marketing strategies powered by Bonsai insights.
Why Bonsai
Work with top‑tier clients and cutting‑edge marketing measurement technology.
Join a collaborative, growth‑minded team where your ideas and impact matter.
Opportunity to grow with a rapidly scaling, product‑led startup at the intersection of AI and marketing.
Competitive compensation, benefits, and a flexible remote work environment.
Compensation
Competitive base salary commensurate with experience, up to $150 K/year.
Be a foundational piece of a venture‑backed Chicago‑based technology company building sustainable, exponential growth.
Remote‑first work, with optional office days in Wheaton, IL.
100% company‑paid short‑term disability, long‑term disability, and $50 000 group life insurance.
Savings plans include: FSA, DCFSA, HSA, and pre‑tax commuter account.
Generous vacation time and company‑paid holidays (at least 10 annually).
The ability to work with and impact amazing clients.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
Seniority Level Entry level
Employment Type Full‑time
Industries Software Development
#J-18808-Ljbffr
About the Role We’re looking for a
Customer Success Manager (CSM)
to join our growing team and play a key role in ensuring our clients’ success with Bonsai’s measurement and optimization solutions.
As a CSM, you’ll be the main point of contact for a portfolio of enterprise clients, driving adoption, engagement, and measurable business outcomes. You’ll collaborate closely with data engineers, onboarding specialists, and product teams to ensure seamless execution — from onboarding through optimization and renewal.
This role is ideal for someone who loves client strategy, thrives in a fast‑paced, product‑led environment, and enjoys blending analytics, marketing strategy, and relationship management.
What You'll Do
Own the post‑sale relationship for assigned clients — ensuring onboarding success, platform adoption, and long‑term value realization.
Partner with clients to define success metrics and track progress against marketing and business objectives.
Lead strategic business reviews, providing insights and recommendations based on Bonsai’s measurement and modeling outputs.
Collaborate cross‑functionally with Product, Engineering, and Sales to advocate for client needs and shape roadmap priorities.
Identify opportunities to expand client adoption of Bonsai solutions (e.g., Multi‑Touch Attribution, Incrementality Modeling, Algorithmic Optimization).
Proactively manage renewals and help drive retention and growth across your portfolio.
Troubleshoot client challenges by coordinating with technical teams to resolve data, reporting, or integration issues quickly.
Serve as a trusted advisor — helping clients build data‑driven marketing strategies powered by Bonsai insights.
Why Bonsai
Work with top‑tier clients and cutting‑edge marketing measurement technology.
Join a collaborative, growth‑minded team where your ideas and impact matter.
Opportunity to grow with a rapidly scaling, product‑led startup at the intersection of AI and marketing.
Competitive compensation, benefits, and a flexible remote work environment.
Compensation
Competitive base salary commensurate with experience, up to $150 K/year.
Be a foundational piece of a venture‑backed Chicago‑based technology company building sustainable, exponential growth.
Remote‑first work, with optional office days in Wheaton, IL.
100% company‑paid short‑term disability, long‑term disability, and $50 000 group life insurance.
Savings plans include: FSA, DCFSA, HSA, and pre‑tax commuter account.
Generous vacation time and company‑paid holidays (at least 10 annually).
The ability to work with and impact amazing clients.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
Seniority Level Entry level
Employment Type Full‑time
Industries Software Development
#J-18808-Ljbffr