AdventHealth
Consumer Access Specialist – AdventHealth Tampa
Benefits and Perks
Paid Days Off from Day One
Student Loan Repayment Program
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our Promise To You Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose‑minded team. All while understanding that together we are even better.
Schedule
Full Time
Shift: Days
Location: Virtual
The Community You’ll Be Caring For AdventHealth Division – AdventHealth Tampa, a faith‑based not‑for‑profit 626‑bed tertiary‑level acute care hospital located in the uptown district of Tampa, Florida, specializes in advanced cardiovascular medicine, neuroscience and neurology, digestive health, orthopedics, women’s services, pediatrics, oncology, endocrinology, bariatrics, wound healing, sleep medicine and general surgery including minimally invasive and robot‑assisted procedures. GME programs on the hospital campus currently include general surgery, obstetrics and gynecology, internal medicine and transitional year. AdventHealth Tampa is home to the renowned AdventHealth Pepin Heart Institute, a recognized leader in cardiovascular disease prevention, diagnosis, treatment and leading‑edge research caring for Tampa Bay’s hearts for over 35 years. The Kiran C. Patel Research Institute, also located at AdventHealth Tampa, leads the way in clinical and academic research in the areas of neuroscience, cardiovascular medicine, advanced surgery and more contributing valuable knowledge that leads to tomorrow’s cures for conditions such as heart failure, cancer and other diseases.
The Role You’ll Contribute The Consumer Access Specialist is responsible for delivering exceptional consumer access services through proactive communication, collaboration with clinical partners, and a commitment to operational excellence. Key responsibilities include accurate patient registration, insurance verification, and authorization management to ensure seamless care delivery and financial transparency. The role demands strong time management, adherence to productivity and attendance standards, and flexibility to meet departmental needs. Additionally, the employee supports payment management by providing cost estimates, collecting payments, and facilitating financial counseling when needed. If applicable, duties also extend to PBX (Switchboard) operations and emergency code protocols. Throughout all tasks, the employee demonstrates a dedication to accuracy, compliance, and compassionate service, enhancing both patient experience and organizational efficiency.
The Value You’ll Bring To The Team
Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
Coordinates with utilization management staff for pre‑authorization issues and ensures patients have necessary logistical information.
Contacts insurance companies to verify eligibility and benefits, and obtains pre‑authorizations within established timeframes.
Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
Collects critical demographic information from patients and confirms insurance details.
Qualifications
High School Grad or Equiv - Required
1 of Relevant Work Experience - Required
Insurance and call center related experience - Preferred
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
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Benefits and Perks
Paid Days Off from Day One
Student Loan Repayment Program
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our Promise To You Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose‑minded team. All while understanding that together we are even better.
Schedule
Full Time
Shift: Days
Location: Virtual
The Community You’ll Be Caring For AdventHealth Division – AdventHealth Tampa, a faith‑based not‑for‑profit 626‑bed tertiary‑level acute care hospital located in the uptown district of Tampa, Florida, specializes in advanced cardiovascular medicine, neuroscience and neurology, digestive health, orthopedics, women’s services, pediatrics, oncology, endocrinology, bariatrics, wound healing, sleep medicine and general surgery including minimally invasive and robot‑assisted procedures. GME programs on the hospital campus currently include general surgery, obstetrics and gynecology, internal medicine and transitional year. AdventHealth Tampa is home to the renowned AdventHealth Pepin Heart Institute, a recognized leader in cardiovascular disease prevention, diagnosis, treatment and leading‑edge research caring for Tampa Bay’s hearts for over 35 years. The Kiran C. Patel Research Institute, also located at AdventHealth Tampa, leads the way in clinical and academic research in the areas of neuroscience, cardiovascular medicine, advanced surgery and more contributing valuable knowledge that leads to tomorrow’s cures for conditions such as heart failure, cancer and other diseases.
The Role You’ll Contribute The Consumer Access Specialist is responsible for delivering exceptional consumer access services through proactive communication, collaboration with clinical partners, and a commitment to operational excellence. Key responsibilities include accurate patient registration, insurance verification, and authorization management to ensure seamless care delivery and financial transparency. The role demands strong time management, adherence to productivity and attendance standards, and flexibility to meet departmental needs. Additionally, the employee supports payment management by providing cost estimates, collecting payments, and facilitating financial counseling when needed. If applicable, duties also extend to PBX (Switchboard) operations and emergency code protocols. Throughout all tasks, the employee demonstrates a dedication to accuracy, compliance, and compassionate service, enhancing both patient experience and organizational efficiency.
The Value You’ll Bring To The Team
Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
Coordinates with utilization management staff for pre‑authorization issues and ensures patients have necessary logistical information.
Contacts insurance companies to verify eligibility and benefits, and obtains pre‑authorizations within established timeframes.
Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
Collects critical demographic information from patients and confirms insurance details.
Qualifications
High School Grad or Equiv - Required
1 of Relevant Work Experience - Required
Insurance and call center related experience - Preferred
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
#J-18808-Ljbffr