Massachusetts General Hospital
Unit Coordinator | MGH-Ortho/Urology | MGH
Massachusetts General Hospital, Boston, Massachusetts, us, 02298
Responsibilities
Provides administrative support to unit‑based and hospital‑wide clinicians and staff in an inpatient unit, acting as liaison between patients, visitors and clinicians.
Effectively organizes priorities, completes tasks on time, and manages confidential patient information.
Partners with nursing to coordinate day‑to‑day patient flow, including communication to key players regarding admissions, discharges, and transfers.
Provides outstanding service for every customer interaction.
Performs clerical duties to assist in the general administration of the floor or unit.
Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
Receives, prioritizes, organizes and manages information at the central nursing station and throughout the unit.
Schedules consultations, tests, procedures and patient transport to other departments.
Enters accurate and timely information into the electronic medical record regarding admissions, discharges and transfers to facilitate efficient patient experience.
Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
Assists manager with payroll duties, scheduling of staff, or supervision of unit secretaries as needed.
Performs other duties as assigned and complies with all policies and standards.
Qualifications
Education : High School Diploma or Equivalent required; Associate’s Degree in a related field preferred.
Experience : Customer service experience in a related or unrelated field preferred.
Knowledge, Skills and Abilities :
Proficiency with office procedures and equipment (filing, copying, scanning, printing, faxing).
Proficiency in Microsoft Office.
Ability to proofread and edit written documents.
Ability to use phone system.
Strong verbal and written communication skills.
Strong interpersonal and oral skills.
Ability to use standard office equipment.
Familiarity with medical terminology.
Mass General Hospital is a world‑renowned institution committed to a collaborative and innovative culture with a focus on work‑life balance.
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, veteran status or any other status protected under law. Individuals with disabilities will be provided reasonable accommodations as needed.
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Provides administrative support to unit‑based and hospital‑wide clinicians and staff in an inpatient unit, acting as liaison between patients, visitors and clinicians.
Effectively organizes priorities, completes tasks on time, and manages confidential patient information.
Partners with nursing to coordinate day‑to‑day patient flow, including communication to key players regarding admissions, discharges, and transfers.
Provides outstanding service for every customer interaction.
Performs clerical duties to assist in the general administration of the floor or unit.
Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
Receives, prioritizes, organizes and manages information at the central nursing station and throughout the unit.
Schedules consultations, tests, procedures and patient transport to other departments.
Enters accurate and timely information into the electronic medical record regarding admissions, discharges and transfers to facilitate efficient patient experience.
Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
Assists manager with payroll duties, scheduling of staff, or supervision of unit secretaries as needed.
Performs other duties as assigned and complies with all policies and standards.
Qualifications
Education : High School Diploma or Equivalent required; Associate’s Degree in a related field preferred.
Experience : Customer service experience in a related or unrelated field preferred.
Knowledge, Skills and Abilities :
Proficiency with office procedures and equipment (filing, copying, scanning, printing, faxing).
Proficiency in Microsoft Office.
Ability to proofread and edit written documents.
Ability to use phone system.
Strong verbal and written communication skills.
Strong interpersonal and oral skills.
Ability to use standard office equipment.
Familiarity with medical terminology.
Mass General Hospital is a world‑renowned institution committed to a collaborative and innovative culture with a focus on work‑life balance.
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, veteran status or any other status protected under law. Individuals with disabilities will be provided reasonable accommodations as needed.
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