Delta Dental of California
Telecommunications Engineer
Delta Dental of California, Alpharetta, Georgia, United States, 30239
Telecommunications Engineer
The Telecommunications Engineer will be responsible for supporting the enterprise telecommunications infrastructure, applications, and services to ensure that the voice telephony and computer/telephony communications for all Delta Dental locations is operational, scalable, and optimized to provide highly available telephony services to the enterprise. This includes telephony infrastructure engineering and maintenance of all telephony equipment to support a broad range of communication services to include, but not limited to disciplines such as call routing (SIP and TDM), toll free services, advanced features, and routing plans, contact center system, call recording, workforce management, fax servers, advanced voice technologies, and any others identified for enterprise, remote and home offices.
Responsibilities
Supports the planning, design, and implementation of carrier-grade SIP communication systems, telecommunications infrastructure equipment upgrades/changes/relocations, and IT equipment refreshes.
Plans, coordinates, implements, and configures various types of telephony infrastructure, including but not limited to session border controllers, media gateway, Microsoft Dynamics 365 Contact center voice channels and workstreams, etc.
Maintains and monitors telephony infrastructure for multi-location enterprise network, including Session Border Controllers (SBCs), PBX systems, and VoIP platforms. Also supports fax server solutions, call recording platforms, and workforce management systems.
Performs equipment inventory and maintenance support reviews for capacity planning, disaster recovery and business continuity initiatives as it relates to Telecommunications equipment and services.
Works with technical teams to implement and support new technologies, such as chatbots and multilingual voice agents with natural language processing (NLP) capabilities, integrating with IVR systems to enhance customer experience.
Assists in planning, coordinating, and executing engineering projects and omnichannel communication strategies.
Collaborates with vendors and carriers to troubleshoot and resolve service issues.
Maintains and ensures competency and compliance with policies, procedures, industry standards and security protocols.
This list is not all-inclusive and you are expected to perform other duties as requested or assigned.
Qualifications
A minimum of 2+ years of experience with a Bachelor's degree in Telecommunications, Computer Science, or related field
Experience in supporting network integrations for Microsoft, Unix, firewall, and security systems and policies
Experience with cloud-based telephony solutions (e.g., Twilio, Genesys, RingCentral)
Familiarity with workforce management tools, call recording systems, and IVR platforms
Working knowledge of chatbot and voice bot development and integration
Expertise in SIP protocols, VoIP, and telephony systems
Strong troubleshooting and analytical skills
Excellent communication and documentation abilities
Knowledge of network security and QoS for voice traffic
Proficiency in Microsoft Copilot Studio for creating and deploying voice agents preferred
Pay Range Pay Grade 21. $80,500 - $174,300
Benefits
Competitive base and incentive pay
401(k) with robust matching and non‑matching contributions
Rich medical & pharmacy benefits
100% employer‑paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Culture of growth and learning: career development; tuition reimbursement; recognition program
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
Social responsibility and volunteer opportunities
Employee discount program
Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.
Important Work Authorization Information Please note, Delta Dental will not sponsor applicants for work visas for this position.
#LI-Hybrid About the Team At Delta Dental, we champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.
Equal Employment Opportunity Statement Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment‑Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.
Geographic Hiring Limitation Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other U.S. Territories at this time.
Eligibility Verification Proof of eligibility to work in the United States must be provided if selected for hire.
Delta Dental Group *Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York
Current Employee Application If You Are A Current Employee
Click Here
To Apply
#J-18808-Ljbffr
Responsibilities
Supports the planning, design, and implementation of carrier-grade SIP communication systems, telecommunications infrastructure equipment upgrades/changes/relocations, and IT equipment refreshes.
Plans, coordinates, implements, and configures various types of telephony infrastructure, including but not limited to session border controllers, media gateway, Microsoft Dynamics 365 Contact center voice channels and workstreams, etc.
Maintains and monitors telephony infrastructure for multi-location enterprise network, including Session Border Controllers (SBCs), PBX systems, and VoIP platforms. Also supports fax server solutions, call recording platforms, and workforce management systems.
Performs equipment inventory and maintenance support reviews for capacity planning, disaster recovery and business continuity initiatives as it relates to Telecommunications equipment and services.
Works with technical teams to implement and support new technologies, such as chatbots and multilingual voice agents with natural language processing (NLP) capabilities, integrating with IVR systems to enhance customer experience.
Assists in planning, coordinating, and executing engineering projects and omnichannel communication strategies.
Collaborates with vendors and carriers to troubleshoot and resolve service issues.
Maintains and ensures competency and compliance with policies, procedures, industry standards and security protocols.
This list is not all-inclusive and you are expected to perform other duties as requested or assigned.
Qualifications
A minimum of 2+ years of experience with a Bachelor's degree in Telecommunications, Computer Science, or related field
Experience in supporting network integrations for Microsoft, Unix, firewall, and security systems and policies
Experience with cloud-based telephony solutions (e.g., Twilio, Genesys, RingCentral)
Familiarity with workforce management tools, call recording systems, and IVR platforms
Working knowledge of chatbot and voice bot development and integration
Expertise in SIP protocols, VoIP, and telephony systems
Strong troubleshooting and analytical skills
Excellent communication and documentation abilities
Knowledge of network security and QoS for voice traffic
Proficiency in Microsoft Copilot Studio for creating and deploying voice agents preferred
Pay Range Pay Grade 21. $80,500 - $174,300
Benefits
Competitive base and incentive pay
401(k) with robust matching and non‑matching contributions
Rich medical & pharmacy benefits
100% employer‑paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Culture of growth and learning: career development; tuition reimbursement; recognition program
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
Social responsibility and volunteer opportunities
Employee discount program
Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.
Important Work Authorization Information Please note, Delta Dental will not sponsor applicants for work visas for this position.
#LI-Hybrid About the Team At Delta Dental, we champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.
Equal Employment Opportunity Statement Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment‑Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.
Geographic Hiring Limitation Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other U.S. Territories at this time.
Eligibility Verification Proof of eligibility to work in the United States must be provided if selected for hire.
Delta Dental Group *Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York
Current Employee Application If You Are A Current Employee
Click Here
To Apply
#J-18808-Ljbffr