The Pennsylvania State University
Associate Director of Housing Services
The Pennsylvania State University, State College, Pennsylvania, United States
Application Instructions
Current Penn State employee (faculty, staff, technical service, or student) please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
Current Penn State student (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
Position Specifics Housing Services Managers oversee all on-campus housing services, which include housing assignments, camp and conference services, and Commons Desk Operations.
Assist with the management of University Park Housing Assignment Office, with oversight of approximately 15,800 Housing and Food Service (HFS) Contracts for undergraduate students, and 300 White Course Apartment leases.
Create and maintain housing services guidelines and procedures; oversee compliance.
Administer student HFS Contracts and apartment leases.
Oversee financial transactions; prepare invoices, manage payment plans, monitor accounts, and reconcile delinquencies.
Maximize housing occupancy through marketing; conduct student outreach, provide presentations, and maintain social media platforms and websites.
Ensure safe and secure residential living; report and appropriately respond to emergencies or issues of concern.
Establish a student and guest centered work environment; develop and communicate standards; ensure adherence to policies and procedures.
Hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities.
Minimum Education, Work Experience & Required Certifications Bachelor's Degree.
10+ years of relevant experience, includes 3+ years of supervisory experience; or an equivalent combination of education and experience accepted.
Required Certifications: None.
Qualifications Excellent written and verbal communication skills.
Ability to use good judgment when dealing with sensitive and confidential information.
Ability to manage multiple tasks and deadlines.
Demonstrate sincere respect for working with individuals from varied backgrounds in a collaborative setting.
Excellent skills utilizing Microsoft Office programs such as Word, Excel, and PowerPoint.
Work Hours Normal work hours are on-site, Monday - Friday 8 a.m. - 5 p.m., with additional evening and weekend work required as necessary for Housing and Admission events.
Background Checks / Clearances Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
Salary & Benefits The salary range for this position, including all possible grades, is $68,200.00 - $102,300.00.
Salary Structure - Information on Penn State's salary structure.
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.
EEO Statement Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Federal Contractors Labor Law Poster.
Other Information PA State Labor Law Poster.
Penn State Policies.
Copyright Information.
Hotlines.
#J-18808-Ljbffr
Current Penn State student (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
Position Specifics Housing Services Managers oversee all on-campus housing services, which include housing assignments, camp and conference services, and Commons Desk Operations.
Assist with the management of University Park Housing Assignment Office, with oversight of approximately 15,800 Housing and Food Service (HFS) Contracts for undergraduate students, and 300 White Course Apartment leases.
Create and maintain housing services guidelines and procedures; oversee compliance.
Administer student HFS Contracts and apartment leases.
Oversee financial transactions; prepare invoices, manage payment plans, monitor accounts, and reconcile delinquencies.
Maximize housing occupancy through marketing; conduct student outreach, provide presentations, and maintain social media platforms and websites.
Ensure safe and secure residential living; report and appropriately respond to emergencies or issues of concern.
Establish a student and guest centered work environment; develop and communicate standards; ensure adherence to policies and procedures.
Hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities.
Minimum Education, Work Experience & Required Certifications Bachelor's Degree.
10+ years of relevant experience, includes 3+ years of supervisory experience; or an equivalent combination of education and experience accepted.
Required Certifications: None.
Qualifications Excellent written and verbal communication skills.
Ability to use good judgment when dealing with sensitive and confidential information.
Ability to manage multiple tasks and deadlines.
Demonstrate sincere respect for working with individuals from varied backgrounds in a collaborative setting.
Excellent skills utilizing Microsoft Office programs such as Word, Excel, and PowerPoint.
Work Hours Normal work hours are on-site, Monday - Friday 8 a.m. - 5 p.m., with additional evening and weekend work required as necessary for Housing and Admission events.
Background Checks / Clearances Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
Salary & Benefits The salary range for this position, including all possible grades, is $68,200.00 - $102,300.00.
Salary Structure - Information on Penn State's salary structure.
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.
EEO Statement Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Federal Contractors Labor Law Poster.
Other Information PA State Labor Law Poster.
Penn State Policies.
Copyright Information.
Hotlines.
#J-18808-Ljbffr