EY
ServiceNow - IT Operations Management (ITOM) Senior Consultant - Tech Consulting
EY, Salt Lake City, Utah, United States, 84193
ServiceNow - IT Operations Management (ITOM) Senior Consultant - Tech Consulting
Join EY to apply for the ServiceNow - IT Operations Management (ITOM) Senior Consultant – Tech Consulting role.
Location: Anywhere in Country.
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will grow your consulting and team leadership skills, building relationships that define your career.
In this role, you will identify and define user/customer requirements, focusing on developing user interfaces (UI) across mobile, web and tablets. You will create components and services that interact seamlessly, ensuring business requirements are met through effective coding and programming.
Your Key Responsibilities
Collaborate with clients to gather and analyze requirements, ensuring that the final product meets their needs.
Design and develop user interfaces that are functional and enhance user experience.
Write clean, maintainable code and create specifications that support business objectives.
Travel regularly to meet with clients and engage stakeholders.
Skills And Attributes For Success
Act as a workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including design, configuration/development, testing and deployment phases.
Manage and mentor a multi‑disciplinary team of 3‑5 resources including offshore consultants, developers and testers.
Provide guidance and industry‑leading practice expertise for ServiceNow ITOM/CMDB process implementations.
Analyze a company’s people, process and technology capabilities, provide leading‑practice recommendations and contribute insights to strategic roadmaps.
Advise on connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
Lead client process and design sessions, facilitate requirements workshops with functional and/or business process area subject matter resources.
Work in waterfall and agile delivery models – including planning, status reporting, budgets and risk and issue logs.
Create high‑quality deliverables and project artifacts.
To qualify for the role
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, no less than 2 – 4 years relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Data Foundations
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – Event Management
ServiceNow Certified Implementation Specialist – Service Mapping
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Implementation Specialist – ITSM or HAM or SAM.
Performance analytics and reporting experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess a strong sense of curiosity and a desire to learn. Top performers are those who can navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues.
What We Offer You
A comprehensive compensation and benefits package based on performance, with base salary ranges detailed per region.
Medical and dental coverage, pension and 401(k) plans, and a range of paid time off options.
A flexible hybrid model – most client‑serving roles work together in person 40‑60% of the time.
A flexible vacation policy with EY Paid Holidays, Winter/Summer breaks, Personal/Family Care and other leaves of absence.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on‑going basis.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EEO Statement
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
Accessibility Statement
EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and need assistance applying online or wish to request an accommodation, please call 1‑800‑EY‑HELP3, select Option 2 for candidate‑related inquiries, then Option 1 for candidate queries and finally Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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Location: Anywhere in Country.
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will grow your consulting and team leadership skills, building relationships that define your career.
In this role, you will identify and define user/customer requirements, focusing on developing user interfaces (UI) across mobile, web and tablets. You will create components and services that interact seamlessly, ensuring business requirements are met through effective coding and programming.
Your Key Responsibilities
Collaborate with clients to gather and analyze requirements, ensuring that the final product meets their needs.
Design and develop user interfaces that are functional and enhance user experience.
Write clean, maintainable code and create specifications that support business objectives.
Travel regularly to meet with clients and engage stakeholders.
Skills And Attributes For Success
Act as a workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including design, configuration/development, testing and deployment phases.
Manage and mentor a multi‑disciplinary team of 3‑5 resources including offshore consultants, developers and testers.
Provide guidance and industry‑leading practice expertise for ServiceNow ITOM/CMDB process implementations.
Analyze a company’s people, process and technology capabilities, provide leading‑practice recommendations and contribute insights to strategic roadmaps.
Advise on connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
Lead client process and design sessions, facilitate requirements workshops with functional and/or business process area subject matter resources.
Work in waterfall and agile delivery models – including planning, status reporting, budgets and risk and issue logs.
Create high‑quality deliverables and project artifacts.
To qualify for the role
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, no less than 2 – 4 years relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Data Foundations
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – Event Management
ServiceNow Certified Implementation Specialist – Service Mapping
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Implementation Specialist – ITSM or HAM or SAM.
Performance analytics and reporting experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess a strong sense of curiosity and a desire to learn. Top performers are those who can navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues.
What We Offer You
A comprehensive compensation and benefits package based on performance, with base salary ranges detailed per region.
Medical and dental coverage, pension and 401(k) plans, and a range of paid time off options.
A flexible hybrid model – most client‑serving roles work together in person 40‑60% of the time.
A flexible vacation policy with EY Paid Holidays, Winter/Summer breaks, Personal/Family Care and other leaves of absence.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on‑going basis.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EEO Statement
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
Accessibility Statement
EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and need assistance applying online or wish to request an accommodation, please call 1‑800‑EY‑HELP3, select Option 2 for candidate‑related inquiries, then Option 1 for candidate queries and finally Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr