Founderful
Remote Head of Account Management - Revenue Management (m/f/d)
Founderful, Sauk Trail Beach, Wisconsin, United States
Remote Head of Account Management - Revenue Management (m/f/d)
Location: Remote – United Kingdom, Remote Netherlands, Remote Portugal, Remote UK, Remote Austria, Remote Belgium, Remote Germany, Remote Spain, Remote Ireland, Remote United States
Employment Type: Full time
Location Type: Remote
Department: Customer Success
About RoomPriceGenie Founded in 2017, RoomPriceGenie is dedicated to helping hoteliers around the globe achieve optimal pricing. We understand that many small hotels face challenges with digitalization, making their operations increasingly complex and often resulting in lost revenue. This is where we come in! Our powerful solution enables hotels to set the right prices in just seconds. Our state‑of‑the‑art algorithm analyzes both internal hotel data and market trends to recommend pricing strategies that enhance revenue and improve booking rates.
With customers spanning the globe—from the USA and Canada to Iceland, South Africa, China, Slovenia, Italy, and the UK—RoomPriceGenie has made a meaningful impact in the hospitality industry, and our clients love the results. We are excited to expand our customer base and spread the word about how we can support hoteliers in optimizing their pricing strategies.
Your Role As the Head of Account Management (Revenue Management), you will lead and evolve the global Customer Success organisation responsible for driving adoption, retention, and customer satisfaction across our suite of revenue management solutions.
What You Will Do Leadership & Strategy
Define and execute the global Customer Success strategy, aligning it with company growth objectives and customer needs.
Build, lead, and mentor a team of Revenue Account Managers.
Develop and monitor KPIs for customer health, retention, and expansion, ensuring a proactive and data‑driven approach to success management.
Partner closely with Product, Sales, and Marketing to ensure customer feedback informs roadmap development and go‑to‑market strategy.
Own renewal and expansion strategies, driving adoption and lifetime value across the customer base.
Customer Advocacy & Relationship Management
Serve as the executive sponsor for key enterprise accounts, fostering trusted relationships at the C‑suite and revenue leadership level.
Champion the voice of the customer internally, ensuring product direction, support, and operations are aligned with customer goals.
Oversee escalation management, ensuring timely resolution and high satisfaction through collaboration with cross‑functional teams.
Operational Excellence
Design and optimize customer journeys, playbooks, and success frameworks that scale across regions and segments.
Establish strong reporting and analytics capabilities to track adoption, NPS, renewal rates, and account performance.
Collaborate with Finance and Sales to accurately forecast renewals and revenue growth from existing customers.
Standardise onboarding, training, and continuous learning programs to ensure consistent delivery and excellence across all touchpoints.
Your Profile
7+ years of experience in Customer Success, Account Management, or Client Services, with 3+ years in leadership roles.
Experience working with or within hotel technology companies.
Deep understanding of hospitality revenue management principles, pricing optimization, and hotel distribution ecosystems.
Proven ability to lead global or multi‑regional teams, scaling customer success programs in a SaaS environment.
Strong analytical mindset.
Exceptional executive communication and stakeholder management skills.
Demonstrated success in improving retention, driving adoption, and growing recurring revenue.
Highly organized, adaptable, and collaborative – a leader who builds trust internally and externally.
Nice to Have
Background in Revenue Management or Hospitality Operations.
Project management certification or proven ability to manage large‑scale process initiatives.
Experience in a high‑growth SaaS company environment.
What We Offer at RoomPriceGenie
Hybrid Office Model: Work your way! Remote, office, or a mix.
One Team, One Vision, One Goal: Collaborate to make magic happen.
Epic Team Gatherings: Annual global networking and fun week.
Growth and Development: Lifelong learning opportunities plus up to three extra days off yearly.
Five Years? Five Weeks!: 5‑week bonus vacation after five years.
Birthday Celebrations: Take the day off for your birthday.
Flexible Hours: Balance work and personal life.
Wellbeing Matters: Access to Headspace meditation app.
We encourage candidates from diverse backgrounds and are committed to equal employment opportunities.
Job Details Seniority level: Executive Employment type: Full‑time Job function: Business Development and Sales Industries: Venture Capital and Private Equity Principals
#J-18808-Ljbffr
About RoomPriceGenie Founded in 2017, RoomPriceGenie is dedicated to helping hoteliers around the globe achieve optimal pricing. We understand that many small hotels face challenges with digitalization, making their operations increasingly complex and often resulting in lost revenue. This is where we come in! Our powerful solution enables hotels to set the right prices in just seconds. Our state‑of‑the‑art algorithm analyzes both internal hotel data and market trends to recommend pricing strategies that enhance revenue and improve booking rates.
With customers spanning the globe—from the USA and Canada to Iceland, South Africa, China, Slovenia, Italy, and the UK—RoomPriceGenie has made a meaningful impact in the hospitality industry, and our clients love the results. We are excited to expand our customer base and spread the word about how we can support hoteliers in optimizing their pricing strategies.
Your Role As the Head of Account Management (Revenue Management), you will lead and evolve the global Customer Success organisation responsible for driving adoption, retention, and customer satisfaction across our suite of revenue management solutions.
What You Will Do Leadership & Strategy
Define and execute the global Customer Success strategy, aligning it with company growth objectives and customer needs.
Build, lead, and mentor a team of Revenue Account Managers.
Develop and monitor KPIs for customer health, retention, and expansion, ensuring a proactive and data‑driven approach to success management.
Partner closely with Product, Sales, and Marketing to ensure customer feedback informs roadmap development and go‑to‑market strategy.
Own renewal and expansion strategies, driving adoption and lifetime value across the customer base.
Customer Advocacy & Relationship Management
Serve as the executive sponsor for key enterprise accounts, fostering trusted relationships at the C‑suite and revenue leadership level.
Champion the voice of the customer internally, ensuring product direction, support, and operations are aligned with customer goals.
Oversee escalation management, ensuring timely resolution and high satisfaction through collaboration with cross‑functional teams.
Operational Excellence
Design and optimize customer journeys, playbooks, and success frameworks that scale across regions and segments.
Establish strong reporting and analytics capabilities to track adoption, NPS, renewal rates, and account performance.
Collaborate with Finance and Sales to accurately forecast renewals and revenue growth from existing customers.
Standardise onboarding, training, and continuous learning programs to ensure consistent delivery and excellence across all touchpoints.
Your Profile
7+ years of experience in Customer Success, Account Management, or Client Services, with 3+ years in leadership roles.
Experience working with or within hotel technology companies.
Deep understanding of hospitality revenue management principles, pricing optimization, and hotel distribution ecosystems.
Proven ability to lead global or multi‑regional teams, scaling customer success programs in a SaaS environment.
Strong analytical mindset.
Exceptional executive communication and stakeholder management skills.
Demonstrated success in improving retention, driving adoption, and growing recurring revenue.
Highly organized, adaptable, and collaborative – a leader who builds trust internally and externally.
Nice to Have
Background in Revenue Management or Hospitality Operations.
Project management certification or proven ability to manage large‑scale process initiatives.
Experience in a high‑growth SaaS company environment.
What We Offer at RoomPriceGenie
Hybrid Office Model: Work your way! Remote, office, or a mix.
One Team, One Vision, One Goal: Collaborate to make magic happen.
Epic Team Gatherings: Annual global networking and fun week.
Growth and Development: Lifelong learning opportunities plus up to three extra days off yearly.
Five Years? Five Weeks!: 5‑week bonus vacation after five years.
Birthday Celebrations: Take the day off for your birthday.
Flexible Hours: Balance work and personal life.
Wellbeing Matters: Access to Headspace meditation app.
We encourage candidates from diverse backgrounds and are committed to equal employment opportunities.
Job Details Seniority level: Executive Employment type: Full‑time Job function: Business Development and Sales Industries: Venture Capital and Private Equity Principals
#J-18808-Ljbffr