Michaels Stores
Part Time Retail Customer Experience Manager
Michaels Stores, Hudson, Wisconsin, United States, 54016
Part Time Retail Customer Experience Manager
Location:
Hudson, WI
Posted:
3 days ago
Deliver a customer centric shopping experience by managing effective front-end operations. Lead omnichannel processes, maintain store recovery standards, and deliver friendly customer service.
Assist Store Manager in adherence to SOPs and Company programs.
Ensure all front end policies and procedures are followed; achieve KPIs.
Plan and lead execution of class and in-store events.
Lead omnichannel processes.
Manage and execute shrink and safety programs.
Assist with cash reconciliation and bank deposits.
Assist with inventory processes including RTV and ASN activities.
Assist with onboarding of new Team Members.
Train, observe, and coach the customer experience team.
Serve as Manager on Duty (MOD).
Interact with others in an accepting respectful manner.
Acknowledge customers, help locate product and provide solutions.
Participate in truck unloading and stocking processes.
Cross train in Custom Framing selling and production.
In select stores without a Framing Manager, lead delivery of custom framing solutions.
Preferred Knowledge/Skills/Abilities Retail management experience preferred.
Physical Requirements Ability to remain standing for long periods of time; move throughout store; regular bending, lifting, carrying, reaching, and stretching; lift heavy boxes; use ladder or similar equipment; work in public retail store setting climate controlled; some stock rooms may not be climate controlled; some outdoor work retrieving shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, early mornings.
Work Environment Public retail store setting; all public areas climate controlled; some stock rooms may not be climate controlled; some outdoor work retrieving shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.
EEOC The Michaels Companies is an Equal Opportunity Employer. Full inclusion of all qualified individuals. Reasonable accommodations available. Contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
Seniority level Mid-Senior level
Employment type Part-time
Job function Other
Industries: Retail
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Hudson, WI
Posted:
3 days ago
Deliver a customer centric shopping experience by managing effective front-end operations. Lead omnichannel processes, maintain store recovery standards, and deliver friendly customer service.
Assist Store Manager in adherence to SOPs and Company programs.
Ensure all front end policies and procedures are followed; achieve KPIs.
Plan and lead execution of class and in-store events.
Lead omnichannel processes.
Manage and execute shrink and safety programs.
Assist with cash reconciliation and bank deposits.
Assist with inventory processes including RTV and ASN activities.
Assist with onboarding of new Team Members.
Train, observe, and coach the customer experience team.
Serve as Manager on Duty (MOD).
Interact with others in an accepting respectful manner.
Acknowledge customers, help locate product and provide solutions.
Participate in truck unloading and stocking processes.
Cross train in Custom Framing selling and production.
In select stores without a Framing Manager, lead delivery of custom framing solutions.
Preferred Knowledge/Skills/Abilities Retail management experience preferred.
Physical Requirements Ability to remain standing for long periods of time; move throughout store; regular bending, lifting, carrying, reaching, and stretching; lift heavy boxes; use ladder or similar equipment; work in public retail store setting climate controlled; some stock rooms may not be climate controlled; some outdoor work retrieving shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, early mornings.
Work Environment Public retail store setting; all public areas climate controlled; some stock rooms may not be climate controlled; some outdoor work retrieving shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.
EEOC The Michaels Companies is an Equal Opportunity Employer. Full inclusion of all qualified individuals. Reasonable accommodations available. Contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
Seniority level Mid-Senior level
Employment type Part-time
Job function Other
Industries: Retail
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