Highgate Hotels, LP
Requisition ID:
2025-71770 Category:
Front Office Operations Job Location:
US-MA-Boston Property:
The Atlas Hotel Compensation Minimum:
USD $67,000.00/Yr. Compensation Maximum:
USD $70,000.00/Yr. Compensation Type:
Yearly
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward‑thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry‑leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Overview Step into the future of hospitality at The Atlas Hotel. The Atlas, Boston's first‑of‑its‑kind hotel, is where local connection meets global inspiration and hospitality intersects with thought leadership. Join us at the ground floor of this brand‑new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration‑where every day is a first.
The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities
Works closely with Sales and Reservations to fulfill all special requests for groups, VIP's, etc.
Assist daily in the guest reception.
Responds daily to all social media feedback, follow up with guest as well as internally.
Communicates effectively and genuinely with guests, team members and other departments.
Assists and often leads guest service training initiatives within the front office department.
Maintains a friendly and caring demeanor at all times in a fast paced environment.
Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress.
Displays teamwork by cooperating and assisting colleagues as needed.
Performs all Front Desk Assistant job duties such as registering guests, using up‑selling techniques to maximize room rates, preparing for group check‑ins and check‑outs, and VIP arrivals.
Maintains and updates all guest profiles.
Reviews all daily and future reservations to accommodate special requests, prepares amenity cards, collaborates with IRD and PH to communicate all F&B requests.
Assists with training new hires for FD duties.
Interviews, hires and trains guest services agents.
Stays informed of events/functions in the hotel during shifts.
Maintains a house bank and keeps an accurate report of daily receipts and deposits.
Handles basic financial data and information.
Finds guest‑centric solutions.
Promotes hotel services, facilities and outlets, provides guests with information such as local attractions and directions, using the James Report to increase guest satisfaction.
Assists with reservations and PBX as needed.
Resolves guest complaints to the satisfaction of the customer, communicating issues to management.
Anticipates guest needs and is proactive rather than reactive.
Responds quickly to all guest requests in a caring, friendly and professional manner, consistently following up to ensure guest satisfaction that meets and exceeds service standards.
Maintains good relationships with repeat guests and their special requests.
Supervises a shift when needed.
Collaborates closely with Sales and VIP clients.
Stays current with hotel developments by reviewing the communication log book each shift; updates the log for next shifts and communicates policies and procedures to team members.
Possesses knowledge of and assists in all emergency procedures as required.
Attends all mandatory meetings and training classes.
Knows the names, titles and positions of key people within the hotel.
Is familiar with the hotel's surrounding area, such as pharmacies, theaters, public transportation, retail and restaurants.
Completes all checklists as assigned.
Qualifications
A 4-year college degree and at least 1 year of related experience required.
Supervisory experience required. Labor experience and OPERA experience preferred.
Must be proficient in Windows, company‑approved spreadsheets and word processing.
Long hours sometimes required; two overnight shifts may be needed.
Light work – can exert up to 20 pounds of force occasionally, up to 10 pounds frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to stand during the entire shift.
Maintain a warm and friendly demeanor at all times.
Must communicate effectively, both verbally and written, with employees and guests in an attentive, friendly, courteous and service‑oriented manner.
Must listen, understand and clarify concerns raised by employees and guests.
Must multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts toward productivity, identify problem areas and assist in implementing solutions.
Effectively handle problems, anticipating, preventing, identifying and solving issues as necessary.
Understand and evaluate complex information and data from various sources to meet objectives.
#J-18808-Ljbffr
2025-71770 Category:
Front Office Operations Job Location:
US-MA-Boston Property:
The Atlas Hotel Compensation Minimum:
USD $67,000.00/Yr. Compensation Maximum:
USD $70,000.00/Yr. Compensation Type:
Yearly
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward‑thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry‑leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Overview Step into the future of hospitality at The Atlas Hotel. The Atlas, Boston's first‑of‑its‑kind hotel, is where local connection meets global inspiration and hospitality intersects with thought leadership. Join us at the ground floor of this brand‑new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration‑where every day is a first.
The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities
Works closely with Sales and Reservations to fulfill all special requests for groups, VIP's, etc.
Assist daily in the guest reception.
Responds daily to all social media feedback, follow up with guest as well as internally.
Communicates effectively and genuinely with guests, team members and other departments.
Assists and often leads guest service training initiatives within the front office department.
Maintains a friendly and caring demeanor at all times in a fast paced environment.
Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress.
Displays teamwork by cooperating and assisting colleagues as needed.
Performs all Front Desk Assistant job duties such as registering guests, using up‑selling techniques to maximize room rates, preparing for group check‑ins and check‑outs, and VIP arrivals.
Maintains and updates all guest profiles.
Reviews all daily and future reservations to accommodate special requests, prepares amenity cards, collaborates with IRD and PH to communicate all F&B requests.
Assists with training new hires for FD duties.
Interviews, hires and trains guest services agents.
Stays informed of events/functions in the hotel during shifts.
Maintains a house bank and keeps an accurate report of daily receipts and deposits.
Handles basic financial data and information.
Finds guest‑centric solutions.
Promotes hotel services, facilities and outlets, provides guests with information such as local attractions and directions, using the James Report to increase guest satisfaction.
Assists with reservations and PBX as needed.
Resolves guest complaints to the satisfaction of the customer, communicating issues to management.
Anticipates guest needs and is proactive rather than reactive.
Responds quickly to all guest requests in a caring, friendly and professional manner, consistently following up to ensure guest satisfaction that meets and exceeds service standards.
Maintains good relationships with repeat guests and their special requests.
Supervises a shift when needed.
Collaborates closely with Sales and VIP clients.
Stays current with hotel developments by reviewing the communication log book each shift; updates the log for next shifts and communicates policies and procedures to team members.
Possesses knowledge of and assists in all emergency procedures as required.
Attends all mandatory meetings and training classes.
Knows the names, titles and positions of key people within the hotel.
Is familiar with the hotel's surrounding area, such as pharmacies, theaters, public transportation, retail and restaurants.
Completes all checklists as assigned.
Qualifications
A 4-year college degree and at least 1 year of related experience required.
Supervisory experience required. Labor experience and OPERA experience preferred.
Must be proficient in Windows, company‑approved spreadsheets and word processing.
Long hours sometimes required; two overnight shifts may be needed.
Light work – can exert up to 20 pounds of force occasionally, up to 10 pounds frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to stand during the entire shift.
Maintain a warm and friendly demeanor at all times.
Must communicate effectively, both verbally and written, with employees and guests in an attentive, friendly, courteous and service‑oriented manner.
Must listen, understand and clarify concerns raised by employees and guests.
Must multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts toward productivity, identify problem areas and assist in implementing solutions.
Effectively handle problems, anticipating, preventing, identifying and solving issues as necessary.
Understand and evaluate complex information and data from various sources to meet objectives.
#J-18808-Ljbffr