Sam's Club
(USA) Tire and Battery Service Advisor
Sam's Club, Raleigh, North Carolina, United States, 27601
(USA) Tire and Battery Service Advisor
role at
Sam's Club
This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $18.00/hr - $25.00/hr
Position Summary Position Summary...
Responsibilities
Be a Team Member: Collaborates with team members to fulfill sales and service requests, educating other associates on tools, tasks, resources, and mentoring new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service.
Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, Point of Sale systems, phone and in‑person selling techniques.
Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement using handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training, adapting to new tools and encouraging others to use them.
Be an Owner: Communicates equipment, tools, and supplies needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions, works hands‑on in the physical area, maintains accurate inventory, audit safety, and compliance standards, reports TBC complaints, safety hazards, and problems, completes paperwork logs and other required documentation ensuring merchandise is packaged, labeled and stored in accordance with company policies and procedures, identifies member needs, assists members with purchasing decisions and resolves issues and concerns.
Be a Talent Ambassador: Acts as a brand advocate by valuing the members experience in the TBC area, modeling high‑quality service and products, developing influencing and inspiring others to work in a style that is respectful, supportive and team‑oriented, understanding the roadblocks and assisting in training team members.
Compliance and Integrity: Complies with company policies, procedures and standards of ethics and integrity, and executes business processes and practices using the Open Door Policy.
Operational Excellence: Completes work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations, communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to and learning from change.
Respect the Individual: Embraces differences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, builds strong and trusting relationships, works as a team, motivates and influences others.
Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models Walmart values, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company, acts in a self‑less manner and is consistently humble, self‑aware, honest, fair and transparent.
Customer Focus: Delivers results while putting the customer first, makes decisions based on reliable information, balances short‑term and long‑term priorities and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Strive for Excellence: Displays curiosity and desire to learn, takes calculated risks, demonstrates courage and resilience, drives continuous improvements, is open to and uses new technologies and skills, supports others through change.
Minimum Qualifications
Valid state‑issued driver's license.
18 years of age or older.
Preferred Qualifications
Auto service industry, Retail Experience.
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities, covering tuition, books and fees.
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Retail
Primary Location: 3001 Calvary Dr, Raleigh, NC 27604-2801, United States of America
Referrals increase your chances of interviewing at Sam's Club by 2x.
Get notified about new Service Advisor jobs in
Raleigh, NC .
#J-18808-Ljbffr
role at
Sam's Club
This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $18.00/hr - $25.00/hr
Position Summary Position Summary...
Responsibilities
Be a Team Member: Collaborates with team members to fulfill sales and service requests, educating other associates on tools, tasks, resources, and mentoring new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service.
Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, Point of Sale systems, phone and in‑person selling techniques.
Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement using handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training, adapting to new tools and encouraging others to use them.
Be an Owner: Communicates equipment, tools, and supplies needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions, works hands‑on in the physical area, maintains accurate inventory, audit safety, and compliance standards, reports TBC complaints, safety hazards, and problems, completes paperwork logs and other required documentation ensuring merchandise is packaged, labeled and stored in accordance with company policies and procedures, identifies member needs, assists members with purchasing decisions and resolves issues and concerns.
Be a Talent Ambassador: Acts as a brand advocate by valuing the members experience in the TBC area, modeling high‑quality service and products, developing influencing and inspiring others to work in a style that is respectful, supportive and team‑oriented, understanding the roadblocks and assisting in training team members.
Compliance and Integrity: Complies with company policies, procedures and standards of ethics and integrity, and executes business processes and practices using the Open Door Policy.
Operational Excellence: Completes work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations, communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to and learning from change.
Respect the Individual: Embraces differences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, builds strong and trusting relationships, works as a team, motivates and influences others.
Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models Walmart values, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company, acts in a self‑less manner and is consistently humble, self‑aware, honest, fair and transparent.
Customer Focus: Delivers results while putting the customer first, makes decisions based on reliable information, balances short‑term and long‑term priorities and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Strive for Excellence: Displays curiosity and desire to learn, takes calculated risks, demonstrates courage and resilience, drives continuous improvements, is open to and uses new technologies and skills, supports others through change.
Minimum Qualifications
Valid state‑issued driver's license.
18 years of age or older.
Preferred Qualifications
Auto service industry, Retail Experience.
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities, covering tuition, books and fees.
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Retail
Primary Location: 3001 Calvary Dr, Raleigh, NC 27604-2801, United States of America
Referrals increase your chances of interviewing at Sam's Club by 2x.
Get notified about new Service Advisor jobs in
Raleigh, NC .
#J-18808-Ljbffr