Port Houston
Telecommunications Officer
Areyou ready to think about the future and dream big? At Port Houston, we'reseeking individuals who are eager to tackle the most significant challenges oftheir careers. For over a century, we've been driven by vision and scale,delivering impactful initiatives that shape Houston and the region. Oursustainability and success hinge on attracting, retaining, and nurturingexceptional talent.
Whenyou join Port Houston, you're embarking on a journey towards a fulfillingcareer path. Take the first step in the right direction—are you READY?
Position Summary Supportsmultiple critical functions to overall Port Houston operations by skillfullymanaging emergency and non-emergency phone calls. Receives, evaluates, and prioritizes calls ina timely manner and dispatch personnel to manage and control concurrentcommunications in an orderly fashion. Performsadministrative duties appropriate to the nature of emergency/non-emergencycalls.
Key Responsibilities/Duties
Operatea multi-channel radio console system
DispatchPort Police and Fire units to emergency and non-emergency calls forservice; relay radio transmissions as necessary
Dispatchappropriate Port Houston maintenance personnel to after-hours requestsfrom vessels berthed at Port Houston wharves
Placecalls to outside agencies for assistance when requested to do so by onscene responders whether port related or off duty employment
Coordinatecommunications between Port Houston responders and other local, state, andfederal agencies
MonitorHarborLights and Automatic Identification System (AIS Live) for vesseltraffic within and outside of the Houston Ship Channel
Continuouslytrack vessel movements (estimated/ actual vessel boarding times &estimated/actual vessel departing times) at the Port Houston wharves
Verify,confirm, and relay vessel movement with the Houston pilots’ office and/orUnited States Coast Guard vessel traffic (USCG VTS)
Documentand enter "Vessel Arrival-Departure-Shift" information into PortHouston Navis Express/N4 for every vessel and barge that arrives, departsand shifts at a Port Houston wharves
Verifyand confirm vessel spotting instructions to Port Houston police officersupon a vessel arrival via daily ship traffic sheets
Recordair draft/wind draft readings for operations, United States Coast Guardvessel traffic (USCG VTS), and the Houston Pilots office
Maintaindaily wharf and ship reports by posting vessel movements at Port Houston wharves;review for completeness and accuracy
Updateall electronic databases concerning barge operations
Createwater service ticket for fresh water for vessel agents/billing customersfor water sales
MonitorTLETS and NLETS for pertinent communications from other states and federalagencies
MonitorTCIC and NCIC databases at all times for incoming messages, urgentbroadcasts, etc.
Enterproperty reported stolen to PHA police department into NCIC and TCICdatabases
Conductand verify wants, warrants and stolen checks via state and national crimedatabases of individuals and property at the request of Port Houstonpolice officers
Monitor Port Houston radio frequencies assigned to contact security in the event assistance is needed at Port Houston gates
Monitormultiple radio channels to include channel for events that request PortHouston resources for assistance, participate radio test and conductdrills when required
Monitorclose circuit tv cameras for general/suspicious activities on Port Houstoncameras
Verifycredentials when checking in and out keys and wristbands
Maintainsecurity records for the police department, Port Houston gates, andsecurity
Assistwith Emergency Management functions during Emergency Operations Centeractivations
Actin accordance with Port Houston core values (respect, excellence,accountability, diligence, and you)
Performother duties, as required
Education/Experience
High School diploma or GED equivalent required
Some college preferred
1+ years of related emergency dispatch experience required
Texas Department of Public Safety TCIC/NCIC full access certification within 6 months of employment
Texas Commission on Law Enforcement (TCOLE) Basic Telecommunications Operator license within one (1) year of employment
Knowledge, Skills, Abilities and Behaviors
Advancedknowledge of computers and maritime and billing software
Knowledgeof TLETS/NLETS (Texas & National Law Enforcement TelecommunicationSystem) Certification, TCIC/NCIC Certification, Interpol Certification,CJIS Security
Knowledgeof Port Houston Visitors Management System
Customerservice skills
Attentionto details and effective organizational skills
Strongproblem-solving and analytical skills
Effectivecommunication and interpersonal skills with all levels of employees,management, and customers
Abilityto achieve and maintain Criminal Justice Information Systems (CJIS) security clearance
Abilityto multi-task, document records and enter data
Abilityto stay focused
Abilityto remain calm, communicate effectively and efficiently during stressfulemergency situations
Abilityto work under pressure
Abilityto follow procedures
Abilityto maintain confidentiality requirements
Abilityto comprehend and communicate information received from Omnixx Force(Texas Department of Public Safety Law Enforcement Support)
Abilityto perform general data entry tasks
Consideredessential employees and may be required to work on holidays, evenings,nights, and be immediately recalled for emergencies at anytime. They must remain available and "oncall" 24 hours a day, 365 days a year, dependent on emergency
Key Competencies Required
Abilityto Conceptualize
Adaptability
Attentionto Detail
ComposureUnder Stress
ManagingWork
Thank you for choosing Port Houston in your career search.
Disclaimer: The above information on this description has been designed toindicate the general nature and level of work performed by employees withinthis job.It is not designed to contain or be interpreted as acomprehensive inventory of all duties, responsibilities, and qualificationsrequired of employees assigned to this job.
#J-18808-Ljbffr
Whenyou join Port Houston, you're embarking on a journey towards a fulfillingcareer path. Take the first step in the right direction—are you READY?
Position Summary Supportsmultiple critical functions to overall Port Houston operations by skillfullymanaging emergency and non-emergency phone calls. Receives, evaluates, and prioritizes calls ina timely manner and dispatch personnel to manage and control concurrentcommunications in an orderly fashion. Performsadministrative duties appropriate to the nature of emergency/non-emergencycalls.
Key Responsibilities/Duties
Operatea multi-channel radio console system
DispatchPort Police and Fire units to emergency and non-emergency calls forservice; relay radio transmissions as necessary
Dispatchappropriate Port Houston maintenance personnel to after-hours requestsfrom vessels berthed at Port Houston wharves
Placecalls to outside agencies for assistance when requested to do so by onscene responders whether port related or off duty employment
Coordinatecommunications between Port Houston responders and other local, state, andfederal agencies
MonitorHarborLights and Automatic Identification System (AIS Live) for vesseltraffic within and outside of the Houston Ship Channel
Continuouslytrack vessel movements (estimated/ actual vessel boarding times &estimated/actual vessel departing times) at the Port Houston wharves
Verify,confirm, and relay vessel movement with the Houston pilots’ office and/orUnited States Coast Guard vessel traffic (USCG VTS)
Documentand enter "Vessel Arrival-Departure-Shift" information into PortHouston Navis Express/N4 for every vessel and barge that arrives, departsand shifts at a Port Houston wharves
Verifyand confirm vessel spotting instructions to Port Houston police officersupon a vessel arrival via daily ship traffic sheets
Recordair draft/wind draft readings for operations, United States Coast Guardvessel traffic (USCG VTS), and the Houston Pilots office
Maintaindaily wharf and ship reports by posting vessel movements at Port Houston wharves;review for completeness and accuracy
Updateall electronic databases concerning barge operations
Createwater service ticket for fresh water for vessel agents/billing customersfor water sales
MonitorTLETS and NLETS for pertinent communications from other states and federalagencies
MonitorTCIC and NCIC databases at all times for incoming messages, urgentbroadcasts, etc.
Enterproperty reported stolen to PHA police department into NCIC and TCICdatabases
Conductand verify wants, warrants and stolen checks via state and national crimedatabases of individuals and property at the request of Port Houstonpolice officers
Monitor Port Houston radio frequencies assigned to contact security in the event assistance is needed at Port Houston gates
Monitormultiple radio channels to include channel for events that request PortHouston resources for assistance, participate radio test and conductdrills when required
Monitorclose circuit tv cameras for general/suspicious activities on Port Houstoncameras
Verifycredentials when checking in and out keys and wristbands
Maintainsecurity records for the police department, Port Houston gates, andsecurity
Assistwith Emergency Management functions during Emergency Operations Centeractivations
Actin accordance with Port Houston core values (respect, excellence,accountability, diligence, and you)
Performother duties, as required
Education/Experience
High School diploma or GED equivalent required
Some college preferred
1+ years of related emergency dispatch experience required
Texas Department of Public Safety TCIC/NCIC full access certification within 6 months of employment
Texas Commission on Law Enforcement (TCOLE) Basic Telecommunications Operator license within one (1) year of employment
Knowledge, Skills, Abilities and Behaviors
Advancedknowledge of computers and maritime and billing software
Knowledgeof TLETS/NLETS (Texas & National Law Enforcement TelecommunicationSystem) Certification, TCIC/NCIC Certification, Interpol Certification,CJIS Security
Knowledgeof Port Houston Visitors Management System
Customerservice skills
Attentionto details and effective organizational skills
Strongproblem-solving and analytical skills
Effectivecommunication and interpersonal skills with all levels of employees,management, and customers
Abilityto achieve and maintain Criminal Justice Information Systems (CJIS) security clearance
Abilityto multi-task, document records and enter data
Abilityto stay focused
Abilityto remain calm, communicate effectively and efficiently during stressfulemergency situations
Abilityto work under pressure
Abilityto follow procedures
Abilityto maintain confidentiality requirements
Abilityto comprehend and communicate information received from Omnixx Force(Texas Department of Public Safety Law Enforcement Support)
Abilityto perform general data entry tasks
Consideredessential employees and may be required to work on holidays, evenings,nights, and be immediately recalled for emergencies at anytime. They must remain available and "oncall" 24 hours a day, 365 days a year, dependent on emergency
Key Competencies Required
Abilityto Conceptualize
Adaptability
Attentionto Detail
ComposureUnder Stress
ManagingWork
Thank you for choosing Port Houston in your career search.
Disclaimer: The above information on this description has been designed toindicate the general nature and level of work performed by employees withinthis job.It is not designed to contain or be interpreted as acomprehensive inventory of all duties, responsibilities, and qualificationsrequired of employees assigned to this job.
#J-18808-Ljbffr