North Suburban Agencies, Inc.
Customer Service Representative
North Suburban Agencies, Inc., Minneapolis, Minnesota, United States, 55400
Join to apply for the
Customer Service Representative
role at
North Suburban Agencies, Inc.
Get AI-powered advice on this job and more exclusive features.
Position Overview As a
Customer Service Representative , you will be a key point of contact for our clients providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Respond promptly to customer inquiries via phone and email.
Provide information about insurance policies, coverage details, and claims processes.
Assist clients with policy changes, updates, and renewals.
Investigate and resolve customer issues or concerns with empathy and professionalism.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills – written, verbal, and listening
People-oriented
Detail oriented
Proactive in problem-solving
Able to learn computer functions
Ability to work in a team environment
Prior office experience
Willingness to obtain P&C license
Benefits
401(k) matching
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Other Information Referrals increase your chances of interviewing at North Suburban Agencies, Inc. by 2x
Get notified about new Customer Service Representative jobs in
Minneapolis, MN .
#J-18808-Ljbffr
Customer Service Representative
role at
North Suburban Agencies, Inc.
Get AI-powered advice on this job and more exclusive features.
Position Overview As a
Customer Service Representative , you will be a key point of contact for our clients providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Respond promptly to customer inquiries via phone and email.
Provide information about insurance policies, coverage details, and claims processes.
Assist clients with policy changes, updates, and renewals.
Investigate and resolve customer issues or concerns with empathy and professionalism.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills – written, verbal, and listening
People-oriented
Detail oriented
Proactive in problem-solving
Able to learn computer functions
Ability to work in a team environment
Prior office experience
Willingness to obtain P&C license
Benefits
401(k) matching
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Other Information Referrals increase your chances of interviewing at North Suburban Agencies, Inc. by 2x
Get notified about new Customer Service Representative jobs in
Minneapolis, MN .
#J-18808-Ljbffr