State of Washington
Security Operations Center Officer (Program Specialist 2) - NON PERMANENT
State of Washington, Olympia, Washington, United States, 98502
Security Operations Center (SOC) Officer – NON PERMANENT
(Program Specialist 2)
SHIFT-BASED 24/7 OPERATION | ON-SITE
Note: This is a non-permanent position with the expected duration of 6 months. The hiring authority reserves the right to offer the position at any time after the required posting period, and during the recruitment process. The SOC is a 24/7 operation so all SOC Officers will be assigned to a shift to cover these operations. The incumbent may work nights, weekends, and holidays. Shift assignments may rotate. The incumbent may be required to support emergency operations during a critical incident, in stressful and fast paced work environment. Additionally, this position is required to work on-site.
Who We Are The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.
About the Opportunity As a Security Operations Center (SOC) Officer, you will play a critical role in monitoring surveillance video and serving as the first point of contact for incidents and activities occurring on the Capitol Campus. Working in the Capitol Security Operations Center, you will provide professional security support to law enforcement, state employees, and visitors. You will monitor Genetec CCTV systems, building automation tools, and alarm controls, dispatch emergency and non-emergency calls, and coordinate closely with Washington State Patrol and other security agencies. You’ll also conduct forensic video reviews, support campus events, manage incident reports and shift logs, and help ensure the safety, confidentiality, and security of the campus in alignment with state policies and standards.
Responsibilities
Monitor Genetec CCTV, building automation systems, and security alarms to ensure campus safety.
Proactively respond to surveillance alerts and life safety system alarms in real time.
Receive, relay, and dispatch emergency and non-emergency calls to appropriate personnel with speed and accuracy.
Operate multi-frequency two-way radio consoles and maintain clear communication with field units and agencies.
Serve as liaison with law enforcement and other agencies to coordinate incident responses and maintain situational awareness.
Track and document campus-wide incidents and activities to identify trends and support investigations.
Use specialized software to log daily activities, incident reports, and assist distressed individuals during emergencies.
Conduct forensic video reviews and provide video evidence to law enforcement or in response to public records requests as directed.
Other duties as needed.
Required Qualifications
Ability to commit to a schedule that will include nights, weekends, and holidays.
Strong verbal and written communications skills.
Ability to prioritize and make decisions, with strong time management and organizational skills.
Knowledge of MS Office products and ability to learn specialized systems.
In addition to the above requirements, a candidate must also possess one (1) of the following experience and education options: [OPTION 1]
High School Diploma/GED.
Five (5) years of experience performing work, where you engaged frequently with customers, managed and resolved conflict through collaboration and teamwork, prepared reports or logs, and required strong attention to details. NOTE: This experience must include at least one (1) year of the following:
Communications/dispatching experience in the law enforcement, emergency operations, or security sector.
Experience in an operations center that included communications and video.
Experience in a position that required dedicated operation of a video surveillance system which included downloading digital files for use in investigations, planning, response or another operational task.
[OPTION 2]
Associate degree in law enforcement, homeland security, or related field.
Three (3) years of experience performing work, where you engaged frequently with customers, managed and resolved conflict through collaboration and teamwork, prepared reports or logs, and required strong attention to details. NOTE: This experience must include at least one (1) year of the following:
Communications/dispatching experience in the law enforcement, emergency operations, or security sector.
Experience in an operations center that included communications and video.
Experience in a position that required dedicated operation of a video surveillance system which included downloading digital files for use in investigations, planning, response or another operational task.
[OPTION 3]
Bachelor’s degree in Emergency Management, Criminal Justice, Information Technology, Communications, Business, or related field.
One (1) year of experience in at least one (1) of the following:
Communications/dispatching experience in the law enforcement, emergency operations, or security sector.
Experience in an operations center that included communications and video.
Experience in a position that required dedicated operation of a video surveillance system which included downloading digital files for use in investigations, planning, response or another operational task.
Preferred Qualifications
Prior military, law enforcement, security, and/or loss prevention experience.
Strong customer service background, with the ability to maintain composure in high-stress situations.
Experience providing customer service to diverse clients.
Ability to constructively work with others to address and/or resolve problems.
Ability to stay calm and work through emergency situations in a fast-paced stressful environment.
Experience working in a communication, emergency operations center and/or dispatch center.
Certification through a state entity as a PSAP/911 communications officer, or education through the Association of Public Safety Communications Officers (APCO International) or the International Academies of Emergency Dispatch (IAED).
Diversity Equity and Inclusion (DEI) Competencies
Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace.
Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment.
Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment.
Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive, and respectful environment when working with members of the group, team, organization, or community.
Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.
How to Apply Interested? We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.
Required Documents Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:
letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position
current resume, detailing experience, and education
current list of at least three professional references with current contact information
Do not attach any documents that include photos or private information (social security number, year of birth, etc.).
Background Check Notice Prior to any new appointment into The Department of Enterprise Services, a background check including criminal record history will be conducted as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Opportunity for All The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
Contact Information For questions about this recruitment or to request a reasonable accommodation in the application process, contact George Deguzman via email at jobs@des.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
Follow DES Follow DES on LinkedIn, Twitter and Facebook | Subscribe to DES job alerts.
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(Program Specialist 2)
SHIFT-BASED 24/7 OPERATION | ON-SITE
Note: This is a non-permanent position with the expected duration of 6 months. The hiring authority reserves the right to offer the position at any time after the required posting period, and during the recruitment process. The SOC is a 24/7 operation so all SOC Officers will be assigned to a shift to cover these operations. The incumbent may work nights, weekends, and holidays. Shift assignments may rotate. The incumbent may be required to support emergency operations during a critical incident, in stressful and fast paced work environment. Additionally, this position is required to work on-site.
Who We Are The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.
About the Opportunity As a Security Operations Center (SOC) Officer, you will play a critical role in monitoring surveillance video and serving as the first point of contact for incidents and activities occurring on the Capitol Campus. Working in the Capitol Security Operations Center, you will provide professional security support to law enforcement, state employees, and visitors. You will monitor Genetec CCTV systems, building automation tools, and alarm controls, dispatch emergency and non-emergency calls, and coordinate closely with Washington State Patrol and other security agencies. You’ll also conduct forensic video reviews, support campus events, manage incident reports and shift logs, and help ensure the safety, confidentiality, and security of the campus in alignment with state policies and standards.
Responsibilities
Monitor Genetec CCTV, building automation systems, and security alarms to ensure campus safety.
Proactively respond to surveillance alerts and life safety system alarms in real time.
Receive, relay, and dispatch emergency and non-emergency calls to appropriate personnel with speed and accuracy.
Operate multi-frequency two-way radio consoles and maintain clear communication with field units and agencies.
Serve as liaison with law enforcement and other agencies to coordinate incident responses and maintain situational awareness.
Track and document campus-wide incidents and activities to identify trends and support investigations.
Use specialized software to log daily activities, incident reports, and assist distressed individuals during emergencies.
Conduct forensic video reviews and provide video evidence to law enforcement or in response to public records requests as directed.
Other duties as needed.
Required Qualifications
Ability to commit to a schedule that will include nights, weekends, and holidays.
Strong verbal and written communications skills.
Ability to prioritize and make decisions, with strong time management and organizational skills.
Knowledge of MS Office products and ability to learn specialized systems.
In addition to the above requirements, a candidate must also possess one (1) of the following experience and education options: [OPTION 1]
High School Diploma/GED.
Five (5) years of experience performing work, where you engaged frequently with customers, managed and resolved conflict through collaboration and teamwork, prepared reports or logs, and required strong attention to details. NOTE: This experience must include at least one (1) year of the following:
Communications/dispatching experience in the law enforcement, emergency operations, or security sector.
Experience in an operations center that included communications and video.
Experience in a position that required dedicated operation of a video surveillance system which included downloading digital files for use in investigations, planning, response or another operational task.
[OPTION 2]
Associate degree in law enforcement, homeland security, or related field.
Three (3) years of experience performing work, where you engaged frequently with customers, managed and resolved conflict through collaboration and teamwork, prepared reports or logs, and required strong attention to details. NOTE: This experience must include at least one (1) year of the following:
Communications/dispatching experience in the law enforcement, emergency operations, or security sector.
Experience in an operations center that included communications and video.
Experience in a position that required dedicated operation of a video surveillance system which included downloading digital files for use in investigations, planning, response or another operational task.
[OPTION 3]
Bachelor’s degree in Emergency Management, Criminal Justice, Information Technology, Communications, Business, or related field.
One (1) year of experience in at least one (1) of the following:
Communications/dispatching experience in the law enforcement, emergency operations, or security sector.
Experience in an operations center that included communications and video.
Experience in a position that required dedicated operation of a video surveillance system which included downloading digital files for use in investigations, planning, response or another operational task.
Preferred Qualifications
Prior military, law enforcement, security, and/or loss prevention experience.
Strong customer service background, with the ability to maintain composure in high-stress situations.
Experience providing customer service to diverse clients.
Ability to constructively work with others to address and/or resolve problems.
Ability to stay calm and work through emergency situations in a fast-paced stressful environment.
Experience working in a communication, emergency operations center and/or dispatch center.
Certification through a state entity as a PSAP/911 communications officer, or education through the Association of Public Safety Communications Officers (APCO International) or the International Academies of Emergency Dispatch (IAED).
Diversity Equity and Inclusion (DEI) Competencies
Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace.
Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment.
Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment.
Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive, and respectful environment when working with members of the group, team, organization, or community.
Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.
How to Apply Interested? We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.
Required Documents Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:
letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position
current resume, detailing experience, and education
current list of at least three professional references with current contact information
Do not attach any documents that include photos or private information (social security number, year of birth, etc.).
Background Check Notice Prior to any new appointment into The Department of Enterprise Services, a background check including criminal record history will be conducted as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Opportunity for All The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
Contact Information For questions about this recruitment or to request a reasonable accommodation in the application process, contact George Deguzman via email at jobs@des.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
Follow DES Follow DES on LinkedIn, Twitter and Facebook | Subscribe to DES job alerts.
#J-18808-Ljbffr