INTEGRIS Health
Patient Services Rep - Cardiology Registration Department
INTEGRIS Health, Oklahoma City, Oklahoma, United States, 73116
INTEGRIS Health Cardiovascular Physicians, Oklahoma’s largest not-for-profit health system has a great opportunity for a Patient Service Representative in Oklahoma City, OK. In this position, you’ll work Monday – Friday Days with our team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as front‑loaded PTO, 100% INTEGRIS Health–paid short‑term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.
The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population‑specific competencies and adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.
INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.
Qualifications REQUIRED QUALIFICATIONS
6 months customer service experience
IMG Float Pool: This job requires the incumbent to operate an INTEGRIS‑owned vehicle or personal vehicle (non‑INTEGRIS‑owned) and therefore must have a current Oklahoma State Driver’s License as well as a driving record which is acceptable to our insurance carrier.
PREFERRED QUALIFICATIONS
EXPERIENCE:
1‑year clerical experience
Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check‑in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD‑9 coding
6 months telephone customer service experience
Responsibilities The Patient Services Representative responsibilities include, but are not limited to, the following:
Responsible for receiving and/or dispatching incoming phone calls
Collects payments for copays and deductibles
Makes financial arrangements for patients
Performs check‑in and check‑out duties accurately and timely
Makes appointments for visits and, if an emergency, informs a clinical employee or provider
Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.
Accurately enters patient demographics into the practice management system
Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the clinical employee and/or provider
Manages large call volume while maintaining excellent telephone etiquette
Organizes workflow to meet patient needs in a timely manner
Reports to Office Manager/Supervisor.
This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Must be able to handle a high volume of telephone calls (potentially hundreds per day) and a high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past‑due payments. Must be able to handle multiple tasks and work in a high‑stress environment. May be required to drive.
All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.
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The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population‑specific competencies and adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.
INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.
Qualifications REQUIRED QUALIFICATIONS
6 months customer service experience
IMG Float Pool: This job requires the incumbent to operate an INTEGRIS‑owned vehicle or personal vehicle (non‑INTEGRIS‑owned) and therefore must have a current Oklahoma State Driver’s License as well as a driving record which is acceptable to our insurance carrier.
PREFERRED QUALIFICATIONS
EXPERIENCE:
1‑year clerical experience
Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check‑in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD‑9 coding
6 months telephone customer service experience
Responsibilities The Patient Services Representative responsibilities include, but are not limited to, the following:
Responsible for receiving and/or dispatching incoming phone calls
Collects payments for copays and deductibles
Makes financial arrangements for patients
Performs check‑in and check‑out duties accurately and timely
Makes appointments for visits and, if an emergency, informs a clinical employee or provider
Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.
Accurately enters patient demographics into the practice management system
Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the clinical employee and/or provider
Manages large call volume while maintaining excellent telephone etiquette
Organizes workflow to meet patient needs in a timely manner
Reports to Office Manager/Supervisor.
This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Must be able to handle a high volume of telephone calls (potentially hundreds per day) and a high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past‑due payments. Must be able to handle multiple tasks and work in a high‑stress environment. May be required to drive.
All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.
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