Delaware River & Bay Authority (DRBA)
Director of Business Operations
Delaware River & Bay Authority (DRBA), Los Angeles, California, United States
DIRECTOR OF BUSINESS OPERATIONS
Location: New Castle, DE
$137,300 to $180,000 annualized (Grade 114) – Salary commensurate with experience and skills.
Opening Date: November 6, 2025 – Closing Date: November 20, 2025
POSITION SUMMARY The Director of Business Operations is a senior management position responsible for driving operational excellence across Delaware River and Bay Authority (Authority) to advance the organization's mission, vision, and values. The Authority's businesses include bridges, ferries, and airports with supporting functions such as Engineering, Maintenance, Environmental/Health/Safety, Police and Toll operations. This position oversees strategic planning, process optimization, and cross‑functional alignment to ensure that the Authority's business objectives are executed efficiently and effectively. This position requires a highly organized, innovative and results‑driven professional with experience in project management, infrastructure planning, budget management, and effective implementation of cross‑functional government operations. The ideal candidate utilizes strategic insight and strong operational integration skills to make informed decisions with clarity. This position reports administratively to the Chief Financial Officer and will also receive functional direction from the Executive Director.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Leads and manages daily business operations to ensure efficiency and effectiveness across the Authority
Develops, implements, and monitors operational strategies, KPI’s, and performance metrics
Partners with executive leadership to define business goals and translate them into actionable plans
Identifies opportunities for process improvement and drive continuous optimization and growth initiatives
Oversees vendor management, contract negotiations, and operational compliance
Builds and mentors high‑performing teams to support organizational growth and efficiencies
Uses data and analytics to inform decision‑making and improve business performance
Supports strategic initiatives, including business stabilization or business growth as needed
Stays abreast of best practices and opportunities related to the transportation industry
Performs other related duties as assigned
Provides the highest level of customer service and professionalism to internal and external customers
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge and understanding of business operation principles, practices, and strategies in local, state, and federal government
Strong knowledge of infrastructure planning, financial strategy, and government operations
Strong communicator with excellent oral and written presentation skills and the ability to establish strong interpersonal relationships and interface at all levels internal and external
Demonstrated strong and effective leadership skills and experience with the ability to build and maintain positive working relationships within and outside of the Authority (i.e., legislators, regulators, business community, vendors, contractors, stakeholders, etc.)
Solid background in cross‑functional teams’ management, project management, and supervisory experience
Excellent facilitation, organizational, analytical and problem‑solving skills
Ability to work under tight deadlines and manage multiple priorities simultaneously
Effective interpersonal skills including negotiation, influence, and conflict resolution
Excellent computer skills to include word processing, spreadsheet and presentation software, and database applications with proficiency in business analytics tools and operational software
Ability to provide superior customer service to a wide range of internal/external stakeholders
REQUIRED EDUCATION AND EXPERIENCE
Bachelor’s Degree from an accredited college or university in business administration, operations management, public administration, or a related field
Master’s/Advanced degree in related field preferred
Eight (8)+ years of progressive experience in operations, business management, and strategic planning in government administration
Proven track record of leading cross‑functional teams and improving organizational performance
Exceptional analytical, risk management, problem solving, organizational, and project management skills
Familiarity with government contracts, budgeting, and regulatory processes
LICENSES, REGISTRATIONS, AND/OR CERTIFICATES
Valid driver’s license
Organizational Excellence or Project Management certifications a plus
ADDITIONAL REQUIREMENTS
Subject to a pre‑employment physical including a drug test and background check
Delaware River and Bay Authority requires all employees to have direct deposit with a financial institution to receive their bi‑weekly pay
If you are interested in applying for this position, please complete the on‑line application at www.drba.net. In addition to the online application, please attach a current resume.
The Delaware River and Bay Authority is an Equal Opportunity Employer.
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$137,300 to $180,000 annualized (Grade 114) – Salary commensurate with experience and skills.
Opening Date: November 6, 2025 – Closing Date: November 20, 2025
POSITION SUMMARY The Director of Business Operations is a senior management position responsible for driving operational excellence across Delaware River and Bay Authority (Authority) to advance the organization's mission, vision, and values. The Authority's businesses include bridges, ferries, and airports with supporting functions such as Engineering, Maintenance, Environmental/Health/Safety, Police and Toll operations. This position oversees strategic planning, process optimization, and cross‑functional alignment to ensure that the Authority's business objectives are executed efficiently and effectively. This position requires a highly organized, innovative and results‑driven professional with experience in project management, infrastructure planning, budget management, and effective implementation of cross‑functional government operations. The ideal candidate utilizes strategic insight and strong operational integration skills to make informed decisions with clarity. This position reports administratively to the Chief Financial Officer and will also receive functional direction from the Executive Director.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Leads and manages daily business operations to ensure efficiency and effectiveness across the Authority
Develops, implements, and monitors operational strategies, KPI’s, and performance metrics
Partners with executive leadership to define business goals and translate them into actionable plans
Identifies opportunities for process improvement and drive continuous optimization and growth initiatives
Oversees vendor management, contract negotiations, and operational compliance
Builds and mentors high‑performing teams to support organizational growth and efficiencies
Uses data and analytics to inform decision‑making and improve business performance
Supports strategic initiatives, including business stabilization or business growth as needed
Stays abreast of best practices and opportunities related to the transportation industry
Performs other related duties as assigned
Provides the highest level of customer service and professionalism to internal and external customers
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge and understanding of business operation principles, practices, and strategies in local, state, and federal government
Strong knowledge of infrastructure planning, financial strategy, and government operations
Strong communicator with excellent oral and written presentation skills and the ability to establish strong interpersonal relationships and interface at all levels internal and external
Demonstrated strong and effective leadership skills and experience with the ability to build and maintain positive working relationships within and outside of the Authority (i.e., legislators, regulators, business community, vendors, contractors, stakeholders, etc.)
Solid background in cross‑functional teams’ management, project management, and supervisory experience
Excellent facilitation, organizational, analytical and problem‑solving skills
Ability to work under tight deadlines and manage multiple priorities simultaneously
Effective interpersonal skills including negotiation, influence, and conflict resolution
Excellent computer skills to include word processing, spreadsheet and presentation software, and database applications with proficiency in business analytics tools and operational software
Ability to provide superior customer service to a wide range of internal/external stakeholders
REQUIRED EDUCATION AND EXPERIENCE
Bachelor’s Degree from an accredited college or university in business administration, operations management, public administration, or a related field
Master’s/Advanced degree in related field preferred
Eight (8)+ years of progressive experience in operations, business management, and strategic planning in government administration
Proven track record of leading cross‑functional teams and improving organizational performance
Exceptional analytical, risk management, problem solving, organizational, and project management skills
Familiarity with government contracts, budgeting, and regulatory processes
LICENSES, REGISTRATIONS, AND/OR CERTIFICATES
Valid driver’s license
Organizational Excellence or Project Management certifications a plus
ADDITIONAL REQUIREMENTS
Subject to a pre‑employment physical including a drug test and background check
Delaware River and Bay Authority requires all employees to have direct deposit with a financial institution to receive their bi‑weekly pay
If you are interested in applying for this position, please complete the on‑line application at www.drba.net. In addition to the online application, please attach a current resume.
The Delaware River and Bay Authority is an Equal Opportunity Employer.
#J-18808-Ljbffr