OTO Development
Position Overview
Front Desk Associate (Hourly)
Reports to: General Manager
Responsibilities
Assist guests in check‑in and check‑out procedures and throughout their stay.
Work proficiently on the hotel’s electronic reservation system and other computer programs to ensure a seamless workflow.
Handle all financial matters – credit card and cash transactions – securely and accurately.
Anticipate guests’ needs and go out of your way to maximize the guest experience.
Collaborate with other team members to foster a hospitable, approachable, and customer‑focused environment.
Requirements
Love working with people and go above and beyond for guests’ needs.
Work well with others and enjoy being part of a team.
Excellent oral, written, and interpersonal communication skills.
Problem solver and solution finder who will do anything to ensure the best experience for guests.
Physical Requirements This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting and squatting for extended periods of time.
Travel Requirements This position requires little to no travel outside the property and surrounding area.
Pay Scale $12.93 – $24.29 per hour. Rate depends upon state/market.
About OTO Development OTO Development is an industry‑leading hotel development and management company. It owns and operates a portfolio of upscale select‑service, extended‑stay, and lifestyle hotels in key markets across the United States. OTO has earned accolades for outstanding guest service, operational excellence, community service, and revenue success.
Benefits include medical insurance options, dental and vision insurance, 401(k) with company match, company‑provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.
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Reports to: General Manager
Responsibilities
Assist guests in check‑in and check‑out procedures and throughout their stay.
Work proficiently on the hotel’s electronic reservation system and other computer programs to ensure a seamless workflow.
Handle all financial matters – credit card and cash transactions – securely and accurately.
Anticipate guests’ needs and go out of your way to maximize the guest experience.
Collaborate with other team members to foster a hospitable, approachable, and customer‑focused environment.
Requirements
Love working with people and go above and beyond for guests’ needs.
Work well with others and enjoy being part of a team.
Excellent oral, written, and interpersonal communication skills.
Problem solver and solution finder who will do anything to ensure the best experience for guests.
Physical Requirements This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting and squatting for extended periods of time.
Travel Requirements This position requires little to no travel outside the property and surrounding area.
Pay Scale $12.93 – $24.29 per hour. Rate depends upon state/market.
About OTO Development OTO Development is an industry‑leading hotel development and management company. It owns and operates a portfolio of upscale select‑service, extended‑stay, and lifestyle hotels in key markets across the United States. OTO has earned accolades for outstanding guest service, operational excellence, community service, and revenue success.
Benefits include medical insurance options, dental and vision insurance, 401(k) with company match, company‑provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.
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