Texas A&M University
Learning and Instructional Design Support Specialist I
Texas A&M University, College Station, Texas, United States, 77840
Learning and Instructional Design Support Specialist I
Agency:
Texas A&M University Department:
Teaching and Learning Innovation Job Location:
College Station, Texas Job Type:
Staff Proposed Minimum Salary:
$3,916.67 monthly
Job Overview The Learning and Instructional Design Support Specialist I at Mays Business School plays a vital role in supporting the delivery and facilitation of hybrid and online courses. Working under general supervision, this position assists faculty in using the Learning Management System (LMS) and instructional technologies by providing technical support, training, and troubleshooting to ensure seamless course experiences.
As part of the Teaching & Learning Innovation team, the specialist collaborates with the Learning Delivery and Learning Quality units to support course preparation, launch, and facilitation within Mays Flex Online programs. The role focuses on maintaining instructional consistency through documentation and guides, resolving LMS challenges, and delivering just‑in‑time faculty support. By proactively solving problems and continuously improving practices, the specialist enhances the learning experience for both faculty and students.
Responsibilities
Learning Support
Troubleshoots and resolves faculty and staff support issues related to the LMS and other learning technologies.
Provides triage support, training, and guidance through ticketing systems, Microsoft Teams, Zoom, and other communication platforms.
Assists in testing new applications, integrations, and system configurations to ensure readiness and reliability.
Collaborates with team members to develop, maintain, and update user guides, documentation, and training materials for supported technologies.
Supports course preparation by assisting faculty with updates to assignments, due dates, and other instructional materials prior to course delivery.
Learning Delivery Execution
Provides LMS and learning technology support during course delivery, including gradebook setup, group management, and troubleshooting third‑party integrations.
Conducts just‑in‑time and scheduled training sessions for faculty during the Design Workshop and throughout the course term.
Facilitates post‑course improvement discussions with faculty and coordinates identified updates with Learning Design and Project Management teams.
Collects and summarizes student experience and course feedback data for faculty and program directors to inform future improvements.
Project Support
Manages assigned projects using established project management systems to document progress, maintain communication, and ensure timely completion.
Creates and updates supporting materials such as outlines, workflows, and process guides to communicate training and design concepts.
Maintains organized documentation and materials for all assigned projects.
Information Awareness
Maintains current knowledge of LMS features, instructional technology trends, and higher education best practices.
Explores and shares innovative approaches to enhance teaching, learning, and information sharing within the team and across programs.
Qualifications
Required Education and Experience
Bachelor's degree in a relevant field.
No prior experience required.
Preferred Qualifications
Two years of experience working in an LMS interfacing with/supporting faculty in an education environment.
Experience in higher education.
Experience using Team Dynamix or other ticketing system.
Member of Texas Digital Learning Association (TXDLA).
Experience with online learning environments.
Experience training staff, working with faculty or stakeholders.
Extensive experience navigating and troubleshooting Canvas LMS.
Experience supporting faculty in their use of software that enhances teaching and learning in a digital learning environment.
Experience with project management software.
Proven ability to work in a fast‑paced, deadline‑driven environment.
Ability to effectively plan and execute projects that make efficient use of time and resources to meet deadlines.
Knowledge, Skills, and Abilities
Knowledge of educational technologies and other software that enhance teaching and learning in a digital learning environment, such as Zoom, third‑party integrated technologies, Microsoft Office Suite, Google Suite, etc.
Knowledge of at least one learning management system.
Canvas and technical experience.
Troubleshooting experience.
Strong attention to detail.
Strong written and verbal communication skills.
Collaboration with teammates, staff, managers, and faculty.
Ability to multi‑task and work independently or cooperatively with others.
Salary : $47,000 – $55,000 annually
Other Requirements and Factors : Evening or weekend work may be required.
Instructions to Applicants Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre‑populate the online application.
All positions are security‑sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
#J-18808-Ljbffr
Texas A&M University Department:
Teaching and Learning Innovation Job Location:
College Station, Texas Job Type:
Staff Proposed Minimum Salary:
$3,916.67 monthly
Job Overview The Learning and Instructional Design Support Specialist I at Mays Business School plays a vital role in supporting the delivery and facilitation of hybrid and online courses. Working under general supervision, this position assists faculty in using the Learning Management System (LMS) and instructional technologies by providing technical support, training, and troubleshooting to ensure seamless course experiences.
As part of the Teaching & Learning Innovation team, the specialist collaborates with the Learning Delivery and Learning Quality units to support course preparation, launch, and facilitation within Mays Flex Online programs. The role focuses on maintaining instructional consistency through documentation and guides, resolving LMS challenges, and delivering just‑in‑time faculty support. By proactively solving problems and continuously improving practices, the specialist enhances the learning experience for both faculty and students.
Responsibilities
Learning Support
Troubleshoots and resolves faculty and staff support issues related to the LMS and other learning technologies.
Provides triage support, training, and guidance through ticketing systems, Microsoft Teams, Zoom, and other communication platforms.
Assists in testing new applications, integrations, and system configurations to ensure readiness and reliability.
Collaborates with team members to develop, maintain, and update user guides, documentation, and training materials for supported technologies.
Supports course preparation by assisting faculty with updates to assignments, due dates, and other instructional materials prior to course delivery.
Learning Delivery Execution
Provides LMS and learning technology support during course delivery, including gradebook setup, group management, and troubleshooting third‑party integrations.
Conducts just‑in‑time and scheduled training sessions for faculty during the Design Workshop and throughout the course term.
Facilitates post‑course improvement discussions with faculty and coordinates identified updates with Learning Design and Project Management teams.
Collects and summarizes student experience and course feedback data for faculty and program directors to inform future improvements.
Project Support
Manages assigned projects using established project management systems to document progress, maintain communication, and ensure timely completion.
Creates and updates supporting materials such as outlines, workflows, and process guides to communicate training and design concepts.
Maintains organized documentation and materials for all assigned projects.
Information Awareness
Maintains current knowledge of LMS features, instructional technology trends, and higher education best practices.
Explores and shares innovative approaches to enhance teaching, learning, and information sharing within the team and across programs.
Qualifications
Required Education and Experience
Bachelor's degree in a relevant field.
No prior experience required.
Preferred Qualifications
Two years of experience working in an LMS interfacing with/supporting faculty in an education environment.
Experience in higher education.
Experience using Team Dynamix or other ticketing system.
Member of Texas Digital Learning Association (TXDLA).
Experience with online learning environments.
Experience training staff, working with faculty or stakeholders.
Extensive experience navigating and troubleshooting Canvas LMS.
Experience supporting faculty in their use of software that enhances teaching and learning in a digital learning environment.
Experience with project management software.
Proven ability to work in a fast‑paced, deadline‑driven environment.
Ability to effectively plan and execute projects that make efficient use of time and resources to meet deadlines.
Knowledge, Skills, and Abilities
Knowledge of educational technologies and other software that enhance teaching and learning in a digital learning environment, such as Zoom, third‑party integrated technologies, Microsoft Office Suite, Google Suite, etc.
Knowledge of at least one learning management system.
Canvas and technical experience.
Troubleshooting experience.
Strong attention to detail.
Strong written and verbal communication skills.
Collaboration with teammates, staff, managers, and faculty.
Ability to multi‑task and work independently or cooperatively with others.
Salary : $47,000 – $55,000 annually
Other Requirements and Factors : Evening or weekend work may be required.
Instructions to Applicants Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre‑populate the online application.
All positions are security‑sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
#J-18808-Ljbffr