Convergint Technologies, LLC
Security Service Specialist 3
Convergint Technologies, LLC, Centennial, Colorado, United States
Job Overview
Convergint is looking for a full-time, enthusiastic, results driven and forward‑thinking Security Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
Who You Are You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home.
Who We Are With 20‑years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced‑based systems integrator in the industry.
What You’ll Do
Convergint’s greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program.
Act as "our customer’s best service provider" at all times, ensuring Convergint is the customer’s first choice for service.
Respond to routine and some non‑routine customer service calls, scheduled maintenance calls, and emergency and after‑hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
Complete accurate and detailed service reports for customer Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
What You’ll Need
Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
Advanced technical skills and experience related to fire alarm systems, and/or electronic security systems.
Advanced programming skills and proven ability to troubleshoot problems and look for solutions.
Advanced mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
Strong verbal, written and interpersonal communication skills.
Strong organizational skills and the ability to handle multiple service needs simultaneously.
Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
To be a self‑starter and work well with minimal supervision.
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.
Company Benefits
10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Requirements Education : High School/GED or equivalent experience
Minimum Experience : 5-7 years servicing, integrating, and programming access control systems
Preferred Experience
(but not required):
Relevant field service
CCTV experience: Milestone / Genetec
Access Control experience: AM / Lenel / Genetec / Software House - CCURE / S2
Intrusion experience: DMP / Bosch
Convergint is an Equal Opportunity Employer.
Convergint is an Equal Opportunity Employer. This position is expected to stay open until 11/21/2025.
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Who You Are You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home.
Who We Are With 20‑years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced‑based systems integrator in the industry.
What You’ll Do
Convergint’s greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program.
Act as "our customer’s best service provider" at all times, ensuring Convergint is the customer’s first choice for service.
Respond to routine and some non‑routine customer service calls, scheduled maintenance calls, and emergency and after‑hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
Complete accurate and detailed service reports for customer Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
What You’ll Need
Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
Advanced technical skills and experience related to fire alarm systems, and/or electronic security systems.
Advanced programming skills and proven ability to troubleshoot problems and look for solutions.
Advanced mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
Strong verbal, written and interpersonal communication skills.
Strong organizational skills and the ability to handle multiple service needs simultaneously.
Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
To be a self‑starter and work well with minimal supervision.
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.
Company Benefits
10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Requirements Education : High School/GED or equivalent experience
Minimum Experience : 5-7 years servicing, integrating, and programming access control systems
Preferred Experience
(but not required):
Relevant field service
CCTV experience: Milestone / Genetec
Access Control experience: AM / Lenel / Genetec / Software House - CCURE / S2
Intrusion experience: DMP / Bosch
Convergint is an Equal Opportunity Employer.
Convergint is an Equal Opportunity Employer. This position is expected to stay open until 11/21/2025.
#J-18808-Ljbffr