Remington Hospitality
The Melrose Georgetown Hotel Front Office Manager
Remington Hospitality, Washington, District of Columbia, us, 20022
The Melrose Georgetown Hotel Front Office Manager
Washington, DC – Pay: From $65,000.00 depending on experience. Potential salary range: $63,000.00 – $84,000.00.
Responsibilities
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
Have complete understanding of Front Office staff’s job descriptions and duties and be able to perform duties at any given time.
Manage guest resolution process to include investigation of situations and creative problem solving to ensure guest satisfaction with the outcome.
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
Assist the General Manager by handling special requests, group blocking and unusual circumstances.
Guide occupancy for maximum yield management of the hotel.
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Perform other duties as assigned.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industry Hospitality
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Responsibilities
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
Have complete understanding of Front Office staff’s job descriptions and duties and be able to perform duties at any given time.
Manage guest resolution process to include investigation of situations and creative problem solving to ensure guest satisfaction with the outcome.
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
Assist the General Manager by handling special requests, group blocking and unusual circumstances.
Guide occupancy for maximum yield management of the hotel.
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Perform other duties as assigned.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industry Hospitality
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