Designer Brands
DSW Assistant Store Manager
– Designer Brands
Reports to: Store Manager and/or Co‑Manager.
About the Role We have a personal relationship with our shoes. Our core values guide us in everything we do:
We Belong
includes many voices at the table,
We Love What We Do
encourages positive energy and enthusiasm,
We Own What We Do
embraces feedback and growth, and
We Do What’s Right
models high standards of honesty and integrity.
Essential Duties and Responsibilities
Elevate in‑store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
Ensure customers have a positive experience by maintaining DSW store standards. Complete all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
Partner with the Store Manager to create long‑term strategic plans. Review and communicate action plans with the leadership team to ensure all tasks are completed throughout the day, week, and month.
Improve metric‑based goals by reviewing, understanding, and clearly communicating daily, weekly, and monthly progress. Communicate business trends to the Store Manager/Market Leader.
Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
Oversee processes related to audits, donations, transfers, mismates, damages, etc.
Work closely with the Store Manager to understand and ensure that all policy and procedures are followed.
Set clear expectations, participate, and follow up on all inventory‑related activities including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Set clear expectations, participate and follow up on all omni activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collect and submit all supply needs to ensure successful operations in all areas of the business.
Ensure a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.
Ensure associates are equipped to resolve customer concerns and are aware of when to escalate to the Store Manager.
Support the Store Manager with associate timekeeping activities to ensure all store labor deliverables are met. This includes scheduling, forecasting, labor add/reductions, payroll management, etc.
Support the Store Manager in resolving associate relations matters.
Participate in the performance review process by writing and conducting associate performance reviews and providing feedback to the Store Manager for Leads and Supervisors.
Recognize the store team through company recognition tools.
Develop the store team through training, coaching, and motivation.
Assist the Store Manager in recruiting, interviewing, and onboarding Store Supervisor, Store Lead, and Store Associate candidates.
Delegate and/or perform all other associate duties within the store.
Perform other duties as assigned by the Store Manager and/or Co‑Manager.
Required Skills
Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to move with tempo and hold the team accountable to meet time‑bound expectations.
Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
Must have the ability to spend up to 100% of working time standing or walking around the store.
Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
Stoop, kneel, crouch or crawl on a frequent basis.
Experience
Minimum 2 years management experience.
Minimum high school graduate or equivalent.
Some college preferred.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industry: Retail
#J-18808-Ljbffr
– Designer Brands
Reports to: Store Manager and/or Co‑Manager.
About the Role We have a personal relationship with our shoes. Our core values guide us in everything we do:
We Belong
includes many voices at the table,
We Love What We Do
encourages positive energy and enthusiasm,
We Own What We Do
embraces feedback and growth, and
We Do What’s Right
models high standards of honesty and integrity.
Essential Duties and Responsibilities
Elevate in‑store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
Ensure customers have a positive experience by maintaining DSW store standards. Complete all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
Partner with the Store Manager to create long‑term strategic plans. Review and communicate action plans with the leadership team to ensure all tasks are completed throughout the day, week, and month.
Improve metric‑based goals by reviewing, understanding, and clearly communicating daily, weekly, and monthly progress. Communicate business trends to the Store Manager/Market Leader.
Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
Oversee processes related to audits, donations, transfers, mismates, damages, etc.
Work closely with the Store Manager to understand and ensure that all policy and procedures are followed.
Set clear expectations, participate, and follow up on all inventory‑related activities including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Set clear expectations, participate and follow up on all omni activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collect and submit all supply needs to ensure successful operations in all areas of the business.
Ensure a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.
Ensure associates are equipped to resolve customer concerns and are aware of when to escalate to the Store Manager.
Support the Store Manager with associate timekeeping activities to ensure all store labor deliverables are met. This includes scheduling, forecasting, labor add/reductions, payroll management, etc.
Support the Store Manager in resolving associate relations matters.
Participate in the performance review process by writing and conducting associate performance reviews and providing feedback to the Store Manager for Leads and Supervisors.
Recognize the store team through company recognition tools.
Develop the store team through training, coaching, and motivation.
Assist the Store Manager in recruiting, interviewing, and onboarding Store Supervisor, Store Lead, and Store Associate candidates.
Delegate and/or perform all other associate duties within the store.
Perform other duties as assigned by the Store Manager and/or Co‑Manager.
Required Skills
Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to move with tempo and hold the team accountable to meet time‑bound expectations.
Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
Must have the ability to spend up to 100% of working time standing or walking around the store.
Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
Stoop, kneel, crouch or crawl on a frequent basis.
Experience
Minimum 2 years management experience.
Minimum high school graduate or equivalent.
Some college preferred.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industry: Retail
#J-18808-Ljbffr