GreenPages
Blue Mantis Desktop Support Technician
This role requires on-site presence 3 days a week, potentially increasing to 5 days. The technician provides in‑person, phone, and ServiceNow ticket support to end users, handling problem determination, recording, and resolution for Blue Mantis clients.
Key Responsibilities
Resolve user issues via phone, web tickets, or direct escalations – 50%
Provide first/second level contact and problem resolution for customer issues
Maintain ticket updates and communicate status within SLA
Update and maintain Help Desk documentation and knowledgebase articles – 20%
Travel to remote sites 45 minutes from home office one day a week
Configure and image desktops or laptops; continually improve technical documentation
Perform walk‑in activities for onsite employees and contribute to client‑assigned projects
Required Skills, Knowledge, and Expertise
3‑5 years of Help Desk support experience
2‑5 years of Microsoft Entra ID or Azure AD experience
1‑3 years of prior customer service experience
Windows/MacOS imaging and configuration, and Windows 10/11 support
Proficient in at least three of:
Windows 10/11 OS
MS Office applications (Outlook, Word, Excel, PowerPoint)
Exchange/O365 Administration
Azure/EntraID Active Directory Administration
Basic network support: domain setup, LAN/WAN, VPN clients
Computer hardware support troubleshoot laptops, desktops, thin clients
Printer support: local, wireless, and network printers
Mobile device support: iPhone, Android, Windows Mobile
About Blue Mantis Blue Mantis is a leading digital technology services provider with 30+ years of experience in managed services, cybersecurity, and cloud. Headquartered in Portsmouth, New Hampshire, we partner with more than 1,200 mid‑market and enterprise organizations worldwide.
Blue Mantis does not accept unsolicited agency resumes. Resumes forwarded to Blue Mantis employees or email addresses are not accepted.
Apply Now To apply, click the ‘Apply Now’ button or visit our careers page.
#J-18808-Ljbffr
Key Responsibilities
Resolve user issues via phone, web tickets, or direct escalations – 50%
Provide first/second level contact and problem resolution for customer issues
Maintain ticket updates and communicate status within SLA
Update and maintain Help Desk documentation and knowledgebase articles – 20%
Travel to remote sites 45 minutes from home office one day a week
Configure and image desktops or laptops; continually improve technical documentation
Perform walk‑in activities for onsite employees and contribute to client‑assigned projects
Required Skills, Knowledge, and Expertise
3‑5 years of Help Desk support experience
2‑5 years of Microsoft Entra ID or Azure AD experience
1‑3 years of prior customer service experience
Windows/MacOS imaging and configuration, and Windows 10/11 support
Proficient in at least three of:
Windows 10/11 OS
MS Office applications (Outlook, Word, Excel, PowerPoint)
Exchange/O365 Administration
Azure/EntraID Active Directory Administration
Basic network support: domain setup, LAN/WAN, VPN clients
Computer hardware support troubleshoot laptops, desktops, thin clients
Printer support: local, wireless, and network printers
Mobile device support: iPhone, Android, Windows Mobile
About Blue Mantis Blue Mantis is a leading digital technology services provider with 30+ years of experience in managed services, cybersecurity, and cloud. Headquartered in Portsmouth, New Hampshire, we partner with more than 1,200 mid‑market and enterprise organizations worldwide.
Blue Mantis does not accept unsolicited agency resumes. Resumes forwarded to Blue Mantis employees or email addresses are not accepted.
Apply Now To apply, click the ‘Apply Now’ button or visit our careers page.
#J-18808-Ljbffr