SAJ
Europe HR & Operations Leader | Empowering Teams in Solar & Energy Storage | Strategic HR | Scalable Operations
Responsibilities
Technical Support & Troubleshooting
Provide advanced phone, email, and on-site support to installers and customers for Residential and C&I solutions.
Diagnose and resolve complex technical issues related to system design, installation, commissioning, and operation.
Project & Customer Support
Support sales and project teams with technical expertise during pre-sales, project execution, and after-sales phases.
Liaise closely with service, repair, and R&D departments to ensure efficient issue resolution and continuous improvement.
Documentation & Process Development
Create and maintain technical documentation, commissioning guidelines, and troubleshooting manuals for Residential and C&I products.
Contribute to the development and optimization of technical support processes to improve customer experience and efficiency.
Training & Events
Deliver technical training and workshops for installers, partners, and customers.
Represent the company at trade fairs, exhibitions, and customer events, showcasing technical expertise.
Qualifications
Bachelor’s degree in Electronic Engineering, Electrical Engineering, Renewable Energy, or a related field; direct experience in the solar PV and/or energy storage industry is highly preferred.
Strong technical knowledge of C&I inverters, battery storage systems, and grid connection requirements.
Proven experience in technical support, project engineering, or system commissioning within the renewable energy sector.
Solution-oriented mindset with strong analytical and problem-solving skills.
Experience collaborating across departments (sales, service, R&D) and managing technical escalations.
Ability to work independently and as part of an international team.
Excellent communication skills; professional proficiency in Dutch and English is required. Knowledge of additional European languages is an advantage.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Customer Service and Engineering
Industries: Electric Power Generation, Electrical Equipment Manufacturing, and Energy Technology
#J-18808-Ljbffr
Technical Support & Troubleshooting
Provide advanced phone, email, and on-site support to installers and customers for Residential and C&I solutions.
Diagnose and resolve complex technical issues related to system design, installation, commissioning, and operation.
Project & Customer Support
Support sales and project teams with technical expertise during pre-sales, project execution, and after-sales phases.
Liaise closely with service, repair, and R&D departments to ensure efficient issue resolution and continuous improvement.
Documentation & Process Development
Create and maintain technical documentation, commissioning guidelines, and troubleshooting manuals for Residential and C&I products.
Contribute to the development and optimization of technical support processes to improve customer experience and efficiency.
Training & Events
Deliver technical training and workshops for installers, partners, and customers.
Represent the company at trade fairs, exhibitions, and customer events, showcasing technical expertise.
Qualifications
Bachelor’s degree in Electronic Engineering, Electrical Engineering, Renewable Energy, or a related field; direct experience in the solar PV and/or energy storage industry is highly preferred.
Strong technical knowledge of C&I inverters, battery storage systems, and grid connection requirements.
Proven experience in technical support, project engineering, or system commissioning within the renewable energy sector.
Solution-oriented mindset with strong analytical and problem-solving skills.
Experience collaborating across departments (sales, service, R&D) and managing technical escalations.
Ability to work independently and as part of an international team.
Excellent communication skills; professional proficiency in Dutch and English is required. Knowledge of additional European languages is an advantage.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Customer Service and Engineering
Industries: Electric Power Generation, Electrical Equipment Manufacturing, and Energy Technology
#J-18808-Ljbffr