Platinum Coastal Group is hiring: Customer Service in Culver City

Platinum Coastal Group provided pay range

This range is provided by Platinum Coastal Group. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.

Base Pay Range

$20.00/hr – $25.00/hr

Entry Level Customer Service Representative

This on‑site role requires a commute Monday through Friday.

Customer Service Representative Duties

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and expose issues to appropriate departments when necessary.
• Assist customers with order placements, modifications, and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the company’s policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous customer service or client-facing experience is advantageous.
• Strong oral and written communication skills.
• Proficiency in customer service software and tools.
• Ability to multitask and prioritize effectively under pressure.
• Basic understanding of business operations and customer needs.
• Familiarity with CRM systems and practices.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Comfortable working in a fast‑paced environment.
• Ability to work both independently and as part of a team.
• Flexible schedule availability, including weekends and holidays.
• Fluency in multiple languages is an advantage.
• Willingness to embrace ongoing training and development.
• Strong commitment to customer satisfaction and service excellence.
• Positive attitude and resilience in handling challenging situations.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Other

Industries

• Advertising Services

Skills

sales, organizational and time management skills, customer feedback analysis, analytical abilities, customer relationship management (crm), organization, organizational skills, adaptability, flexibility in schedule availability, customer service representatives, flexibility, strong oral and written communication skills, customer service software, strong interpersonal skills, flexible scheduling, language fluency, teamwork and collaboration, active listening, problem solving, strong analytical skills, collaboration, communication, flexibility in schedule, flexible schedule availability, teamwork, bilingual or multilingual abilities, resilience in challenging situations, crm systems and practices, resilience, effective communication, multitasking and prioritization, positive attitude and resilience, prioritization, strong oral and written communication, proficiency in customer service software and tools, ability to multitask, team collaboration, problem-solving abilities, interpersonal skills, conflict resolution, customer satisfaction commitment, crm knowledge, knowledge of crm systems, time management, customer satisfaction, customer feedback gathering, basic understanding of business operations, oral communication, problem-solving skills, customer feedback, crm familiarity, multi-tasking, customer satisfaction and service excellence, ability to multitask and prioritize, ability to multitask and prioritize under pressure, problem resolution, crm systems, proficiency in customer service software, empathy, familiarity with crm systems, documentation, oral and written communication skills, bilingualism, flexibility and adaptability, sales support, basic understanding of business operations and customer needs, familiarity with crm systems and practices, fluent in multiple languages, written communication, customer service software proficiency, customer service skills, strong communication skills, service excellence, customer service experience, analytical and problem-solving abilities, multithreading, customer service, time management skills, customer service and support, communication skills, crm systems familiarity, organization skills, customer feedback management, positive attitude, excellent organizational and time management skills, ability to multitask and prioritize effectively, analytical skills, strong analytical and problem-solving abilities, excellent organizational skills, ability to multitask and prioritize effectively under pressure, problem-solving