About The Job
General Summary of Position: Performs a variety of assigned clerical and patient care duties essential to the daily operations of the assigned department. Duties may vary by department and/or site and may include: patient registration, patient scheduling, coordinating the physician order re‑certification process, insurance verification and coordination of services for patients, charge entry and reconciliation functions and co‑payment and daily cash receipt responsibilities. The Office Assistant II will assist with medical record operations on a daily basis, greets, registers and escorts patients, completes patient set‑ups, turns over patient rooms and ensures that the exam room is properly cleaned and prepped. He/she will perform other patient care duties determined by the therapist or physician, edits and distributes clinical dictations, orders and maintains clinical and administrative supplies, creates patient registration packets for patients and/or billing department and provides front office and call center coverage and assistance.
Responsibilities
- Greets and assists patients on the telephone and in person by triaging patient inquiries and concerns to appropriate clinical and non‑clinical team members.
- Completes the preliminary intake efficiently, accurately and completely; performs patient updates, scanning, registration and scheduling of initial and follow‑up appointments based on insurance guidelines and messaging in the department's practice management (PM) system or electronic health record (EHR).
- Performs insurance verification to ensure accuracy of clean claim(s) submission and coordinates services/authorizations for patients as assigned, monitoring appropriate reports daily to prevent write‑offs.
- Demonstrates proficiency with the billing portion of the PM system to include guarantor information, benefit information, insurance information, insurance priority episode of care information, open HMO referrals, alternate insurances and system notes (if applicable).
- Completes and/or ensures accurate collection of patient payments and payment reconciliation via EMR payment log, completes charge entry reconciliation and prepares bank deposits and cash receipt logs as assigned.
- Runs daily and weekly EMR administrative reports for clinic, manages “At a Glance Alerts” and reports in EMR systems, manages/reconciles reports (not in EMR) (Task List Unbilled Report etc).
- Assists patients with completing required office forms, reviews all patient information for accuracy and completeness and witnesses all financial forms as required.
- Communicates duplicate or multiple medical record accounts to appropriate medical records personnel for merging.
- Requests and obtains referrals, medical records or diagnostic reports from internal and external providers as assigned.
- Monitors and handles case management for patients in the EHR system as assigned, maintains waiting area in clean and neat condition, restocking materials as needed.
- Responds to all payer‑specific questions from patients and clinical providers as appropriate, and participates in administrative team connections with referring physician practices.
- Demonstrates ability to successfully train and oversee team members in Office Coordinator/Supervisors absence, resolves conflict with effective verbal and written communication, directs guides and mentors associates to carry out tasks created by administrative leadership and clinical leadership.
Qualifications
- Education: High School Diploma or GED required or equivalent required and Associate's degree (A.A.) preferred or Bachelor's degree from a college or university in healthcare preferred or related field preferred.
- Experience: 3-4 years Medical office experience in a rehabilitation setting required or 3-4 years Combination of experience and education required and 1-2 years 1 year within MedStar National Rehabilitation Network (MNRN) required.
- Knowledge, Skills and Abilities: Excellent customer service skills and excellent verbal and written communication skills; basic knowledge of Microsoft Office products including Word, Excel and Outlook; must be a highly organized, process‑oriented individual who has the ability to multi‑task, be flexible and be a self‑starter; ability to follow instructions and assist visitors and/or patients without compromising safety, service, care or efficiency; must be friendly and professional when interacting with patients and visitors at all times; demonstrates teamwork while encouraging open and direct communication with others in a positive manner; this person will be the initial face and the initial voice of the clinic and should be able to project a positive and professional image at all times.
Base Pay Range
$31.61/hr – $31.61/hr
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Administrative
Industries
Administrative and Support Services