Barista/Cashier Job at Cole Hospitality in Washington

Barista/Cashier

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Position Summary

The Barista/Cashier is responsible for preparing high-quality beverages—primarily specialty coffees and hot drinks—along with handling food orders, operating the POS system, and keeping the store clean and well-stocked for guests. All tasks must be completed efficiently and promptly, while delivering outstanding customer service to our valued “MAMMA DOS” guests.

Responsibilities

• Prepare and serve coffee, tea, and other beverages in accordance with brand and quality standards.
• Accurately prepare and assemble food orders for guests in a timely manner.
• Deliver prompt, friendly, and attentive service to every guest to ensure a positive experience.
• Build and maintain relationships with guests by anticipating needs and providing helpful recommendations.
• Effectively communicate product knowledge, ingredients, and customization options to guide guests through the menu.
• Handle guest concerns or complaints professionally, escalating to management when necessary.
• Ensure proper handling, cleaning, and maintenance of all equipment and tools.
• Maintain cleanliness and organization of all service areas, including counters, condiment stations, and dining areas.
• Follow and uphold all sanitation, food safety, and health code standards as required by company policies and local regulations.
• Complete and record temperature logs, cleaning checklists, and equipment maintenance logs as scheduled.
• Restock grab-and-go items, disposables, packaging, and other supplies to ensure constant readiness for service.
• Participate in opening and closing duties, including cleaning, setup, and breakdown tasks.
• Perform assigned side work such as wiping surfaces, organizing storage areas, rotating inventory, and maintaining stock levels.
• Support team members in all departments to maintain a smooth and efficient workflow, especially during peak hours and off‑peak hours.
• Maintain a positive and professional attitude at all times, contributing to a team‑oriented work environment.
• Perform additional as by management to support overall store operations.

Qualifications

• High School Diploma or GED.
• Ability to read, write and speak English proficiently.
• Previous experience in retail, hospitality and/or customer service is preferred.
• Strong communication and interpersonal skills with the ability to work across functional groups in a positive and collaborative manner.
• Ability to handle large work volumes requiring a high degree of accuracy and be highly organized.
• Detail‑oriented and strong work ethic.
• Ability to set and handle multiple priorities, adapt to changing situations quickly, follow instructions, schedules and timelines.
• Able to work in a fast‑paced, challenging environment.

Compensation

• Starting hourly rate + tips (estimated average $150–$600 per pay period).

Benefits

• Dental insurance
• Employee discounts
• Paid time off
• Parental leave
• Vision insurance

Other Information

This position does not have any supervisory responsibilities.

This is a full‑time position. Days and hours may vary, Monday through Sunday or as the job duties demand. Work on holidays also be required.

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