Heartland Dental is hiring: Dental Office Assistant in Clearwater

Dental Office Assistant – Business Assistant

Heartland Dental, recognized as America’s Greatest Workplace and 2024’s Greatest Workplace for Diversity, is seeking a dedicated Business Assistant to support the front office of its Clearwater dental office. The role focuses on patient outreach, front‑office administration, and insurance coordination in a learning‑oriented environment that values patients first and teamwork.

Responsibilities

• Greet and welcome patients as they enter the office, creating a great first impression.
• Manage front‑office duties: answer phones, check office mail and email, and communicate with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims, verify benefits, and explain coverage.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers and the team to implement Heartland Dental systems to optimize office performance.

What You’ll Gain

• Competitive benefits, including health insurance, retirement savings plans, six paid holidays, and paid time off.
• Front‑loaded education and training, offering opportunities for full‑potential development.
• Job security within a company with 20+ years of industry leadership and growth potential.
• Access to on‑demand Daily Pay.

About the Office

• Join a team that thrives on collaboration, communication, and community.

Minimum Qualifications

• Experience working in a fast‑paced, customer‑centric environment.
• Excellent communication and organizational skills.
• Regular HIPAA training with the responsibility to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years in a dental or medical setting.
• 1+ years with insurance billing and accounts receivable.
• Experience with Dentrix or other dental software.

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Lifting up to 15 pounds at times.
• Availability to attend virtual or in‑person training sessions periodically.
• All dental office hires must complete a tuberculosis (TB) test prior to starting employment. Not applicable in FL & TN.

Our Commitment

Heartland Dental is the nation’s largest dental support organization, providing non‑clinical administrative support to more than 3,000 doctors across 39 states. As a believer in diversity and inclusion, we provide all employees and applicants the protections of federal, state, and local laws affording equal opportunity in employment.