Restaurant Manager Job at Legacy Restaurant Group - Jacksonville in Saint August

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About Us

36 Granada is a multi‑concept hospitality venue in the heart of St. Augustine, home to The French Pantry, Little Miss Ha, Cache Cache, and La Petite Kitchen. We are deeply committed to true hospitality—genuine, personalized, and rooted in exceptional service. Our space offers a blend of refined dining, craft cocktail artistry, Old World wine curation, and immersive guest experiences.

Position Overview

The Front of House Manager is a service‑first leader, responsible for executing and upholding the highest standards of hospitality across all outlets. This is a hands‑on, floor‑focused position for someone who thrives on guest interaction, mentorship, and team collaboration. While delegation and task oversight are expected, this is not a desk‑bound or administrative role—presence, leadership, and engagement on the floor are paramount.

Key Responsibilities

Guest Experience & Service Standards

• Lead by example with a continuous presence on the dining room floor during service
• Conduct proactive table touches and foster meaningful guest connections
• Ensure all service steps and standards are consistently executed (e.g., pre‑marking, coursing, wine service, etc.)
• Uphold and coach hospitality principles that go beyond technical service—genuine warmth, professionalism, and attentiveness

Team Leadership & Development

• Train, mentor, and coach servers and support staff to uphold our elevated service expectations
• Provide in‑the‑moment feedback and positive reinforcement to develop team consistency and confidence
• Help manage daily pre‑service meetings, ensuring clear communication of goals and standards

Bar & Beverage Support

• Support the bar lead in managing cocktail inventory, cost controls, and bar team performance
• Ensure all bartenders are executing cocktails to spec and delivering on our premium beverage program
• Maintain an understanding of our wine and cocktail programs to engage with guests and support the team

Outlet Coordination

• Assist in overseeing service across all concepts, including:
  • The French Pantry – Brasserie‑style dining with an Old World wine program
  • Little Miss Ha – Vietnamese‑inspired dining
  • Cache Cache – Lounge and event space with craft cocktails and private events
  • La Petite Kitchen – Cooking classes and intimate private dinners
• Work collaboratively with fellow managers to ensure seamless operations across concepts
• Provide hospitality support during special events and private dinners when needed

Administrative & Operational Duties

• Assist with scheduling, shift planning, and service coverage
• Contribute to daily opening and closing procedures, cash handling, and shift reporting
• Maintain communication with BOH to ensure smooth pacing and service execution

Ideal Candidate Profile

• Minimum 2–3 years of FOH management experience in upscale casual or fine dining
• Highly present and engaged on the floor—this is not a back‑office role
• A natural leader with a guest‑first mindset and strong sense of urgency
• Excellent communication and interpersonal skills with staff and guests
• Knowledge of service etiquette, coursing, and classic table‑side practices
• Familiarity with cocktail and wine programs (Old World wine knowledge a plus)
• Ability to collaborate and lead within a multi‑concept environment
• High personal standards for professionalism, cleanliness, and hospitality

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance