Attio
Solutions Engineer [Pre and Post Sales] - SMB
Attio, San Francisco, California, United States, 94199
Join to apply for the
Product Specialist
role at
Attio
Base pay range: $110,000.00/yr – $130,000.00/yr
About the role Attio is on a mission to redefine CRM for the AI era. We’re building the first AI‑native CRM designed for ambitious go‑to‑market teams. We recently announced our $52M Series B, led by GV with support from Redpoint, Balderton, Point Nine, and 01A.
The Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long‑term success.
What you’ll do
Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio
Design and develop programs to support customer onboarding at scale (e.g., user guides, documentation, onboarding emails, office hours)
Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth
Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers product issues
Gather client feedback and insights to contribute to the continuous improvement of the Attio product
What you’ll bring
Direct customer‑facing experience deploying, selling, or managing complex products or services
Customer‑facing experience solving business problems with technology
Experience designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc.
Ability to work independently in an unstructured, fast paced, environment with shifting priorities
What we offer
Competitive salary between $110,000 – $130,000
Equity in an early‑stage tech company on an incredible trajectory
Medical, dental, and vision coverage through Sequoia One
401(k)
Enhanced family leave
Team off‑site in fun places! (We’ve been to Barcelona, Lisbon, Malta, and Split so far)
Remote working and flexibility
Hiring process Our hiring process is designed to help us identify people with critical thinking and analytical problem‑solving abilities. We will test for excellent customer communication skills and your technical level, in search of no‑code experts, basic programming skills, and people who are comfortable with APIs and JSON.
Review Applications reviewed
Screening
Call with Recruiter ~ 30 minutes
Call with Hiring Manager ~ 30 minutes
Interview
Case study exercise ~ take home
Final interview ~ 30 minutes
Founder call ~ 30 minutes
Offer
Offer call
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Business Development, Customer Service, and Product Management
Industries Software Development, Internet Marketplace Platforms, and IT System Custom Software Development
#J-18808-Ljbffr
Product Specialist
role at
Attio
Base pay range: $110,000.00/yr – $130,000.00/yr
About the role Attio is on a mission to redefine CRM for the AI era. We’re building the first AI‑native CRM designed for ambitious go‑to‑market teams. We recently announced our $52M Series B, led by GV with support from Redpoint, Balderton, Point Nine, and 01A.
The Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long‑term success.
What you’ll do
Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio
Design and develop programs to support customer onboarding at scale (e.g., user guides, documentation, onboarding emails, office hours)
Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth
Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers product issues
Gather client feedback and insights to contribute to the continuous improvement of the Attio product
What you’ll bring
Direct customer‑facing experience deploying, selling, or managing complex products or services
Customer‑facing experience solving business problems with technology
Experience designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc.
Ability to work independently in an unstructured, fast paced, environment with shifting priorities
What we offer
Competitive salary between $110,000 – $130,000
Equity in an early‑stage tech company on an incredible trajectory
Medical, dental, and vision coverage through Sequoia One
401(k)
Enhanced family leave
Team off‑site in fun places! (We’ve been to Barcelona, Lisbon, Malta, and Split so far)
Remote working and flexibility
Hiring process Our hiring process is designed to help us identify people with critical thinking and analytical problem‑solving abilities. We will test for excellent customer communication skills and your technical level, in search of no‑code experts, basic programming skills, and people who are comfortable with APIs and JSON.
Review Applications reviewed
Screening
Call with Recruiter ~ 30 minutes
Call with Hiring Manager ~ 30 minutes
Interview
Case study exercise ~ take home
Final interview ~ 30 minutes
Founder call ~ 30 minutes
Offer
Offer call
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Business Development, Customer Service, and Product Management
Industries Software Development, Internet Marketplace Platforms, and IT System Custom Software Development
#J-18808-Ljbffr