Flik Hospitality Group
RESIDENT DISTRICT MANAGER - Pipeline / New Business - North Carolina
Base pay range: $140,000.00/yr - $145,000.00/yr
Flik Hospitality Group
Salary: $140000 - $145000 / year
Other Forms of Compensation: Bonus
Job Summary As the Single Point of Contact for this Life Sciences client partnership, the Resident District Manager (RDM) serves as the strategic and operational leader for a large, multi-unit corporate hospitality portfolio. The RDM directs a robust food and beverage program spanning cafés, catering, grab & go markets, and office coffee/pantry services and collaborates closely with internal partners across facilities management of soft service disciplines to deliver seamless operations and a consistent hospitality focused, guest experience. The RDM acts as both a business owner and trusted advisor—championing operational excellence, culinary integrity, client partnership, innovation, digital data and AI, and sustainability—through influence, collaboration, and relationship building in a matrixed organization.
Responsibilities
Leadership & Relationship Management
Serve as the primary client contact and strategic partner, representing all lines of business through a cohesive, single-voice approach across business sectors.
Build trust and credibility through transparency, consistency, and results-driven communication with senior client stakeholders.
Lead and inspire a diverse, multi-site team in a matrixed environment; influence through collaboration and relationship in addition to direct authority.
Foster a culture grounded in hospitality, accountability, inclusion, and professional development.
Proactively navigate adversity, ensuring the right stakeholders are engaged to deliver timely and effective, collaborative solutions.
Culinary & Hospitality Program Management
Oversee a dynamic on-campus food service experience encompassing cafés, catering services, multiple grab & go concepts, and office coffee/pantry programs.
Ensure all culinary offerings deliver authentic, nutritious meals and a wide variety of global and seasonal cuisine choices that reflect both client culture and customer preferences.
Partner with dietitians and wellness professionals to align the food program with client health and sustainability goals, including allergen transparency, educational programming, and wellness activations.
Champion food safety and compliance, maintaining exemplary standards across all operations and ensuring adherence to local health codes and third-party audit requirements.
Leverage feedback channels, participation data, and digital analytics to evolve menu strategies, promotions, and customer engagement initiatives.
Operational & Strategic Excellence
Demonstrate a working knowledge—or a willingness to develop understanding—of integrated facility management functions such as Buildings & Grounds, Building Aesthetics & Maintenance, Safety and Quality Standards, Materials Management & Logistics, and Meetings & Event Planning support to ensure cohesive soft services delivery.
Manage financial performance, ensuring accuracy in forecasting, budgeting, and reporting while identifying opportunities for efficiencies and reinvestment.
Apply data-driven decision-making to identify trends, enhance efficiency, and support continuous improvement in a science-based environment.
Drive safety, compliance, and sustainability throughout all operational practices.
Innovation, Projects, and Continuous Improvement
Lead investigations, develop business cases and recommendations, and present proposals for service innovations, process improvements, cost savings, and sustainability initiatives.
Utilize technology and analytics platforms to track KPIs, measure impact, and inform business decisions.
Encourage adoption of AI and digital tools to enhance operational visibility, communication, and workforce efficiency.
Collaborate with internal partners, vendors, and external organizations to share best practices and implement forward-thinking solutions.
Preferred Qualifications
Bachelor’s degree and a minimum of three to five (3-5) years of leadership experience in hospitality, foodservice, and/or facility management (Integrated Facility Management).
Proven success managing large-scale culinary or hospitality programs within complex, matrixed environments.
Demonstrated ability to deliver exceptional guest experiences while balancing operational performance and client satisfaction.
Exceptional interpersonal and communication skills, with the ability to distill complex topics into clear, executive-ready narratives.
Strong competency with technology platforms (Microsoft 365, POS systems, menu management tools, data dashboards, etc.).
Financial acumen, strategic thinking, and results orientation.
Awareness or curiosity for emerging workplace technologies, including AI-driven tools and sustainability solutions.
Apply to Flik today Flik is a member of Compass Group USA. Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements. We will consider qualified applicants, including those with a criminal history, in a manner consistent with applicable laws.
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Req ID: 1470904
JEANNE M LANE
#J-18808-Ljbffr
Flik Hospitality Group
Salary: $140000 - $145000 / year
Other Forms of Compensation: Bonus
Job Summary As the Single Point of Contact for this Life Sciences client partnership, the Resident District Manager (RDM) serves as the strategic and operational leader for a large, multi-unit corporate hospitality portfolio. The RDM directs a robust food and beverage program spanning cafés, catering, grab & go markets, and office coffee/pantry services and collaborates closely with internal partners across facilities management of soft service disciplines to deliver seamless operations and a consistent hospitality focused, guest experience. The RDM acts as both a business owner and trusted advisor—championing operational excellence, culinary integrity, client partnership, innovation, digital data and AI, and sustainability—through influence, collaboration, and relationship building in a matrixed organization.
Responsibilities
Leadership & Relationship Management
Serve as the primary client contact and strategic partner, representing all lines of business through a cohesive, single-voice approach across business sectors.
Build trust and credibility through transparency, consistency, and results-driven communication with senior client stakeholders.
Lead and inspire a diverse, multi-site team in a matrixed environment; influence through collaboration and relationship in addition to direct authority.
Foster a culture grounded in hospitality, accountability, inclusion, and professional development.
Proactively navigate adversity, ensuring the right stakeholders are engaged to deliver timely and effective, collaborative solutions.
Culinary & Hospitality Program Management
Oversee a dynamic on-campus food service experience encompassing cafés, catering services, multiple grab & go concepts, and office coffee/pantry programs.
Ensure all culinary offerings deliver authentic, nutritious meals and a wide variety of global and seasonal cuisine choices that reflect both client culture and customer preferences.
Partner with dietitians and wellness professionals to align the food program with client health and sustainability goals, including allergen transparency, educational programming, and wellness activations.
Champion food safety and compliance, maintaining exemplary standards across all operations and ensuring adherence to local health codes and third-party audit requirements.
Leverage feedback channels, participation data, and digital analytics to evolve menu strategies, promotions, and customer engagement initiatives.
Operational & Strategic Excellence
Demonstrate a working knowledge—or a willingness to develop understanding—of integrated facility management functions such as Buildings & Grounds, Building Aesthetics & Maintenance, Safety and Quality Standards, Materials Management & Logistics, and Meetings & Event Planning support to ensure cohesive soft services delivery.
Manage financial performance, ensuring accuracy in forecasting, budgeting, and reporting while identifying opportunities for efficiencies and reinvestment.
Apply data-driven decision-making to identify trends, enhance efficiency, and support continuous improvement in a science-based environment.
Drive safety, compliance, and sustainability throughout all operational practices.
Innovation, Projects, and Continuous Improvement
Lead investigations, develop business cases and recommendations, and present proposals for service innovations, process improvements, cost savings, and sustainability initiatives.
Utilize technology and analytics platforms to track KPIs, measure impact, and inform business decisions.
Encourage adoption of AI and digital tools to enhance operational visibility, communication, and workforce efficiency.
Collaborate with internal partners, vendors, and external organizations to share best practices and implement forward-thinking solutions.
Preferred Qualifications
Bachelor’s degree and a minimum of three to five (3-5) years of leadership experience in hospitality, foodservice, and/or facility management (Integrated Facility Management).
Proven success managing large-scale culinary or hospitality programs within complex, matrixed environments.
Demonstrated ability to deliver exceptional guest experiences while balancing operational performance and client satisfaction.
Exceptional interpersonal and communication skills, with the ability to distill complex topics into clear, executive-ready narratives.
Strong competency with technology platforms (Microsoft 365, POS systems, menu management tools, data dashboards, etc.).
Financial acumen, strategic thinking, and results orientation.
Awareness or curiosity for emerging workplace technologies, including AI-driven tools and sustainability solutions.
Apply to Flik today Flik is a member of Compass Group USA. Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements. We will consider qualified applicants, including those with a criminal history, in a manner consistent with applicable laws.
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Req ID: 1470904
JEANNE M LANE
#J-18808-Ljbffr