Genpact
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This range is provided by Genpact. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $80,000.00/yr - $100,000.00/yr
Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of
Dynamics 365 Engagement Lead (Functional Advisory & Strategy):
We are seeking a seasoned
Dynamics 365 Engagement Lead
with strong
functional expertise
and proven experience in
advisory, roadmap planning, and platform optimization . The ideal candidate will serve as a
strategic advisor
to client leadership teams—guiding them on maximizing value from the
Microsoft Dynamics 365 platform
and associated technologies (Power Platform, Azure, Copilot, Fabric, etc.).
The Engagement Lead will work closely with business stakeholders, IT leadership, and cross‑functional delivery teams to define the
long‑term Dynamics roadmap , enable
process automation , and drive
digital transformation
aligned with enterprise objectives.
This position is pivotal in shaping the client’s long‑term Dynamics 365 strategy — balancing innovation, automation, and operational efficiency — while overseeing ongoing managed services and ensuring platform scalability and value realization.
Strategic Advisory & Leadership
Act as the primary strategic advisor for the client’s Dynamics 365 program—covering Finance, Supply Chain, Sales, Service, and Power Platform components.
Partner with client leadership to define and drive the Dynamics 365 transformation roadmap, ensuring alignment with business goals and enterprise architecture.
Define the governance and operating model for ongoing Dynamics 365 adoption, modernization, and support.
Lead functional advisory sessions with client stakeholders to assess business pain points and translate them into actionable solution roadmaps.
Collaborate with Microsoft and internal Centers of Excellence (CoE) to leverage best practices, reference architectures, and product roadmaps.
Oversee delivery governance for large transformation or enhancement programs—ensuring business outcomes, quality, and stakeholder satisfaction.
Guide solution architects and delivery teams on best practices in Dynamics 365 configuration, extensibility, and process automation.
Provide executive‑level updates, business case support, and strategic recommendations for platform evolution.
Engagement & Program Oversight
Lead the Dynamics 365 engagement end‑to‑end, including roadmap definition, delivery oversight, and continuous improvement initiatives.
Oversee Managed Support operations for Dynamics 365 ERP, ensuring service excellence, proactive issue resolution, and continuous platform modernization.
Collaborate with functional and technical teams to ensure seamless integration across modules (Finance, Supply Chain, CRM, Power Platform, Data & Fabric).
Drive value realization through automation, analytics, and process optimization initiatives.
Stakeholder & Governance Management
Establish and maintain strong executive and operational stakeholder relationships.
Lead steering committee reviews, communicate program progress, risks, and benefits realization.
Ensure engagement, governance, risk management, and quality assurance practices are followed.
Identify and recommend emerging Microsoft technologies and best practices to enhance efficiency and user experience.
Promote innovation through Power Platform, AI, and Copilot‑enabled process enhancements.
Lead knowledge transfer and capability uplift within client teams.
Required Skills and Experience
Experience in Microsoft Dynamics 365 (ERP) with strong
functional leadership
across key business processes (Finance, SCM, or Customer Engagement).
Proven experience in
engagement management , client advisory, and strategic roadmap definition for Dynamics 365 implementations or modernization programs.
Strong understanding of
Power Platform, Azure ecosystem, and Dynamics 365 Copilot/AI
integration opportunities.
Demonstrated experience managing
Managed Services/Support engagements
and continuous improvement programs.
Exceptional stakeholder management, executive communication, and consulting skills.
Ability to lead cross‑functional teams and collaborate in a global delivery model.
Key Attributes
Strategic thinker with a consultative mindset and ability to connect business vision to platform capabilities.
Strong leadership and influencing skills.
Business outcome‑oriented approach.
Excellent communication and executive presence.
Passion for technology‑led transformation.
Preferred Qualifications
Master’s degree in business, Information Technology, or related field (MBA or equivalent preferred).
Microsoft Certified: Dynamics 365 Solution Architect Expert / Functional Consultant Expert.
Prior consulting or advisory experience with top‑tier system integrators or technology partners.
Exposure to emerging technologies (AI, Copilot, Fabric, RPA) within Microsoft ecosystem.
Lead AI‑first transformation – Build and scale AI solutions that redefine industries
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Gain hands‑on experience, world‑class training, mentorship, and AI certifications to advance your skills
Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast‑moving workplace
Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness—built on a foundation of integrity and inclusion—allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
#J-18808-Ljbffr
This range is provided by Genpact. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $80,000.00/yr - $100,000.00/yr
Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of
Dynamics 365 Engagement Lead (Functional Advisory & Strategy):
We are seeking a seasoned
Dynamics 365 Engagement Lead
with strong
functional expertise
and proven experience in
advisory, roadmap planning, and platform optimization . The ideal candidate will serve as a
strategic advisor
to client leadership teams—guiding them on maximizing value from the
Microsoft Dynamics 365 platform
and associated technologies (Power Platform, Azure, Copilot, Fabric, etc.).
The Engagement Lead will work closely with business stakeholders, IT leadership, and cross‑functional delivery teams to define the
long‑term Dynamics roadmap , enable
process automation , and drive
digital transformation
aligned with enterprise objectives.
This position is pivotal in shaping the client’s long‑term Dynamics 365 strategy — balancing innovation, automation, and operational efficiency — while overseeing ongoing managed services and ensuring platform scalability and value realization.
Strategic Advisory & Leadership
Act as the primary strategic advisor for the client’s Dynamics 365 program—covering Finance, Supply Chain, Sales, Service, and Power Platform components.
Partner with client leadership to define and drive the Dynamics 365 transformation roadmap, ensuring alignment with business goals and enterprise architecture.
Define the governance and operating model for ongoing Dynamics 365 adoption, modernization, and support.
Lead functional advisory sessions with client stakeholders to assess business pain points and translate them into actionable solution roadmaps.
Collaborate with Microsoft and internal Centers of Excellence (CoE) to leverage best practices, reference architectures, and product roadmaps.
Oversee delivery governance for large transformation or enhancement programs—ensuring business outcomes, quality, and stakeholder satisfaction.
Guide solution architects and delivery teams on best practices in Dynamics 365 configuration, extensibility, and process automation.
Provide executive‑level updates, business case support, and strategic recommendations for platform evolution.
Engagement & Program Oversight
Lead the Dynamics 365 engagement end‑to‑end, including roadmap definition, delivery oversight, and continuous improvement initiatives.
Oversee Managed Support operations for Dynamics 365 ERP, ensuring service excellence, proactive issue resolution, and continuous platform modernization.
Collaborate with functional and technical teams to ensure seamless integration across modules (Finance, Supply Chain, CRM, Power Platform, Data & Fabric).
Drive value realization through automation, analytics, and process optimization initiatives.
Stakeholder & Governance Management
Establish and maintain strong executive and operational stakeholder relationships.
Lead steering committee reviews, communicate program progress, risks, and benefits realization.
Ensure engagement, governance, risk management, and quality assurance practices are followed.
Identify and recommend emerging Microsoft technologies and best practices to enhance efficiency and user experience.
Promote innovation through Power Platform, AI, and Copilot‑enabled process enhancements.
Lead knowledge transfer and capability uplift within client teams.
Required Skills and Experience
Experience in Microsoft Dynamics 365 (ERP) with strong
functional leadership
across key business processes (Finance, SCM, or Customer Engagement).
Proven experience in
engagement management , client advisory, and strategic roadmap definition for Dynamics 365 implementations or modernization programs.
Strong understanding of
Power Platform, Azure ecosystem, and Dynamics 365 Copilot/AI
integration opportunities.
Demonstrated experience managing
Managed Services/Support engagements
and continuous improvement programs.
Exceptional stakeholder management, executive communication, and consulting skills.
Ability to lead cross‑functional teams and collaborate in a global delivery model.
Key Attributes
Strategic thinker with a consultative mindset and ability to connect business vision to platform capabilities.
Strong leadership and influencing skills.
Business outcome‑oriented approach.
Excellent communication and executive presence.
Passion for technology‑led transformation.
Preferred Qualifications
Master’s degree in business, Information Technology, or related field (MBA or equivalent preferred).
Microsoft Certified: Dynamics 365 Solution Architect Expert / Functional Consultant Expert.
Prior consulting or advisory experience with top‑tier system integrators or technology partners.
Exposure to emerging technologies (AI, Copilot, Fabric, RPA) within Microsoft ecosystem.
Lead AI‑first transformation – Build and scale AI solutions that redefine industries
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Gain hands‑on experience, world‑class training, mentorship, and AI certifications to advance your skills
Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast‑moving workplace
Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness—built on a foundation of integrity and inclusion—allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
#J-18808-Ljbffr