Nissan Motor Corporation
Senior Dealer Operations Manager- San Antonio
Nissan Motor Corporation, Irving, Texas, United States, 75084
Senior Dealer Operations Manager – San Antonio
Location: San Antonio, TX
Job Schedule: Full-time Remote
Education Requirement: Bachelor's degree
Sponsorship: No
Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation
Job Summary Supports assigned dealerships' sales operations to achieve all district's new vehicle wholesale and retail sales objectives including commercial. Promotes and supports all customer service and sales enhancing programs such as CPO and rental programs. Assesses sales operations through routine contact and site visits. Identifies areas of improvement and motivates dealership sales management to make improvements and take corrective actions to drive sales. Helps identify best in class dealership practices and recommends incorporation into programs and policies. Works with Fixed Operations Manager counterpart to synergize operations. Provides logistical support relating to market representation changes and issues affecting assigned dealerships as directed by AGM. Cooperates with other districts to maximize national sales efforts.
Districts may consist of 8 to 19 Dealerships depending on complexity and geographic factors.
Job Responsibilities
Drive vehicle wholesale objectives through effective retail operations consulting; demonstrating potential ROI on sales; accentuating special wholesale promotions and reward opportunities; promoting optimum car mix and car flow and negotiating special accommodations for dealerships.
Conduct routine dealership visits to review operations and to meet with vehicle sales staff, management and Dealer Principal to assess all aspects of sales operations to drive meeting of wholesale and retail objectives.
Routinely review sales reports and financial statements with dealer sales management to monitor financial strength and compliance with company standards and agreements. Monitor cash flow, inventory, and capital. Question accuracy and accounting if needed. Assist AGM and dealership management to improve financial strength through increased vehicle sales and effective inventory management.
Review and monitor marketing and advertising plans for dealerships and assess current effectiveness of their efforts. Suggest new marketing programs and techniques providing proven results. Demonstrate potential positive impact to dealerships’ financial statements to achieve dealership "buy‑in" and support. Routinely review sales reports demonstrating success or failure of marketing efforts and expenditures.
Maintain awareness of competing dealerships in assigned market. Analyze market registration information and incorporate market expansion opportunities into assigned dealerships to maximize sales. Incorporate impact of newly opened and closed dealerships in assigned district into marketing and sales plans to maximize dealership sales.
Understand other external consultant's services currently utilized or considered by dealership. Demonstrate value of Nissan/Infiniti programs and advice in comparison. Develop advertising and promotion plans to counter negativity resulting from any warranty issues.
Educate and enlighten dealership personnel on current incentive programs for customers, sales associates and dealership and ensure they comply with rules and requirements for incentive payments. Analyze reports and sales results and demonstrate programs' financial impacts on dealerships to management.
Promote awareness of the commercial NV and incentives for the dealership. Ensure they understand the vehicle's versatility and process for adapting the vehicle for the customer. Train dealership in processes and techniques for sourcing, tracking and promoting the vehicle.
Monitor inventories on dealership lots and review day supply reports with dealerships. Analyze dealerships' car mix demands. Propose adjustments within 3‑month ordering constraints to enhance future sales through improved car mix. Share insights on assigned dealership changing model demands with Regional management and Vehicle Operations Manager to help achieve most efficient regional model allocations. Address aged inventory issues and discuss sales and marketing plans to move vehicles. Encourage sales of commercial vehicles, fleet vehicles, electric vehicles and other specialty lines. Alert sales specialists regarding opportunities with assigned market.
Coordinate with RGL Customer Experience team on analysis of quality of customer interface and service practices in dealerships' vehicle sales operations. Participate in CSS reviews and address identified issues with dealerships. Identify and clone best practices. Monitor staff performance through real‑time technology tools and customer satisfaction scores. Develop action plans with dealerships to enhance customer satisfaction and correct poor habits. Monitor levels and amount of service staff training and expertise. Promote Technician certification training and supports recognition and achievements. Understand sources of customer complaints and address with management.
Assess and monitor quality of customer interface and treatment practices in dealerships. Participate in CSS reviews and address identified issues with dealerships. Identify and clone best practices and correct poor habits and practices. Develop action plans for dealerships to enhance customer satisfaction. Conduct or contract training of sales associates and monitor progress. Monitor levels and amount of staff training and expertise. Propose use of other available training. Monitor staff performance through real‑time technology tools and customer satisfaction scores. Understand sources of customer complaints and address with management.
Identify and evaluate human resource issues in dealerships. Advise and assist management with correcting management and staff performance through plans for documentation, feedback, coaching, and training. Recommend staff changes and terminations as appropriate. Identify causes for high levels of staff turnover and address issues with appropriate level of management.
Support dealership, district, region and national efforts by presence and assistance at auto shows and special events promoting brands and sales.
Assist AGM with Market Representation related issues and actions within assigned dealerships.
Maintain awareness of competing dealerships in assigned market. Assist with analysis of market information and incorporate market expansion opportunities into assigned dealerships to maximize vehicle sales. Incorporate impact of newly opened and closed dealerships in assigned district into vehicle marketing and sales plans to maximize dealership vehicle sales.
Understand dealer agreements and required performance and policy compliance for dealerships. Support AGM in documentation and communications on matters of good standing. With support and direction of AGM, may deliver official communications to P&S Managers and Dealer Principal regarding standing as it may relate to P&S operations. Understand "do's and don'ts" when dealing with dealership on matters of standing.
Assist AGM and dealerships with logistics relating to opening and closing of dealership operations.
Job Knowledge and Skills
Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non‑standard, creative products. Additional knowledge of sales related systems.
Ability to prioritize own schedules and organize workload effectively with minimal daily supervision.
Ability to function effectively and remain productive in a virtual office environment.
Ability to focus on the best interests of the dealership and Nissan. Can remain objective in the course of building relationships.
Dedication to meeting the expectations and requirements of internal and external customers.
Attentive to others' opinions and perspectives.
Ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow‑up on promises.
Result‑driven even in the face of resistance or setbacks.
Ability to present ideas and analysis in an effective manner.
Ability to understand the complexities of situations and solicit assistance from others as needed.
Years of Experience
A minimum of 6 years of progressive Marketing and Sales experience for the senior level, including a minimum of 3 years of analytical experience in various specialties of the automotive industry:
Sales Ops: Sales Reporting, Distribution, Carflow, Mix Management
Dealer Agreements: DND Market Analytics, Customer Satisfaction/Experience, Facilities/Merchandising
Marketing: Pricing, Advertising & Promotions, CMM/Contests & Incentives
Parts & Service: Consumer Affairs, Warranty, Manufacturing
Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility and may be at the Analyst or Regional Manager level or similar type of position.
At least 2 or more years of experience within a previous dealer contact support role such as WDM, FOM, FSM or DOM role (or equivalent dealer contact) is required for advancement to the senior level.
Previous experience supervising others and previous experience in a sales capacity is desirable.
Education Education: Bachelor's degree in business or related field required.
Travel Required More than 75% day and overnight domestic travel. Position requires residence within assigned district.
What You'll Look Forward to at Nissan Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross‑departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.
Nissan is committed to a drug‑free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.
It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E‑Verify to validate employment eligibility.
NISSAN FOR EVERYONE – People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base. Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included. Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market‑driven products. Join us as we carry our commitment to diversity and inclusion into the future.
Irving, Texas, United States of America
#J-18808-Ljbffr
Job Schedule: Full-time Remote
Education Requirement: Bachelor's degree
Sponsorship: No
Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation
Job Summary Supports assigned dealerships' sales operations to achieve all district's new vehicle wholesale and retail sales objectives including commercial. Promotes and supports all customer service and sales enhancing programs such as CPO and rental programs. Assesses sales operations through routine contact and site visits. Identifies areas of improvement and motivates dealership sales management to make improvements and take corrective actions to drive sales. Helps identify best in class dealership practices and recommends incorporation into programs and policies. Works with Fixed Operations Manager counterpart to synergize operations. Provides logistical support relating to market representation changes and issues affecting assigned dealerships as directed by AGM. Cooperates with other districts to maximize national sales efforts.
Districts may consist of 8 to 19 Dealerships depending on complexity and geographic factors.
Job Responsibilities
Drive vehicle wholesale objectives through effective retail operations consulting; demonstrating potential ROI on sales; accentuating special wholesale promotions and reward opportunities; promoting optimum car mix and car flow and negotiating special accommodations for dealerships.
Conduct routine dealership visits to review operations and to meet with vehicle sales staff, management and Dealer Principal to assess all aspects of sales operations to drive meeting of wholesale and retail objectives.
Routinely review sales reports and financial statements with dealer sales management to monitor financial strength and compliance with company standards and agreements. Monitor cash flow, inventory, and capital. Question accuracy and accounting if needed. Assist AGM and dealership management to improve financial strength through increased vehicle sales and effective inventory management.
Review and monitor marketing and advertising plans for dealerships and assess current effectiveness of their efforts. Suggest new marketing programs and techniques providing proven results. Demonstrate potential positive impact to dealerships’ financial statements to achieve dealership "buy‑in" and support. Routinely review sales reports demonstrating success or failure of marketing efforts and expenditures.
Maintain awareness of competing dealerships in assigned market. Analyze market registration information and incorporate market expansion opportunities into assigned dealerships to maximize sales. Incorporate impact of newly opened and closed dealerships in assigned district into marketing and sales plans to maximize dealership sales.
Understand other external consultant's services currently utilized or considered by dealership. Demonstrate value of Nissan/Infiniti programs and advice in comparison. Develop advertising and promotion plans to counter negativity resulting from any warranty issues.
Educate and enlighten dealership personnel on current incentive programs for customers, sales associates and dealership and ensure they comply with rules and requirements for incentive payments. Analyze reports and sales results and demonstrate programs' financial impacts on dealerships to management.
Promote awareness of the commercial NV and incentives for the dealership. Ensure they understand the vehicle's versatility and process for adapting the vehicle for the customer. Train dealership in processes and techniques for sourcing, tracking and promoting the vehicle.
Monitor inventories on dealership lots and review day supply reports with dealerships. Analyze dealerships' car mix demands. Propose adjustments within 3‑month ordering constraints to enhance future sales through improved car mix. Share insights on assigned dealership changing model demands with Regional management and Vehicle Operations Manager to help achieve most efficient regional model allocations. Address aged inventory issues and discuss sales and marketing plans to move vehicles. Encourage sales of commercial vehicles, fleet vehicles, electric vehicles and other specialty lines. Alert sales specialists regarding opportunities with assigned market.
Coordinate with RGL Customer Experience team on analysis of quality of customer interface and service practices in dealerships' vehicle sales operations. Participate in CSS reviews and address identified issues with dealerships. Identify and clone best practices. Monitor staff performance through real‑time technology tools and customer satisfaction scores. Develop action plans with dealerships to enhance customer satisfaction and correct poor habits. Monitor levels and amount of service staff training and expertise. Promote Technician certification training and supports recognition and achievements. Understand sources of customer complaints and address with management.
Assess and monitor quality of customer interface and treatment practices in dealerships. Participate in CSS reviews and address identified issues with dealerships. Identify and clone best practices and correct poor habits and practices. Develop action plans for dealerships to enhance customer satisfaction. Conduct or contract training of sales associates and monitor progress. Monitor levels and amount of staff training and expertise. Propose use of other available training. Monitor staff performance through real‑time technology tools and customer satisfaction scores. Understand sources of customer complaints and address with management.
Identify and evaluate human resource issues in dealerships. Advise and assist management with correcting management and staff performance through plans for documentation, feedback, coaching, and training. Recommend staff changes and terminations as appropriate. Identify causes for high levels of staff turnover and address issues with appropriate level of management.
Support dealership, district, region and national efforts by presence and assistance at auto shows and special events promoting brands and sales.
Assist AGM with Market Representation related issues and actions within assigned dealerships.
Maintain awareness of competing dealerships in assigned market. Assist with analysis of market information and incorporate market expansion opportunities into assigned dealerships to maximize vehicle sales. Incorporate impact of newly opened and closed dealerships in assigned district into vehicle marketing and sales plans to maximize dealership vehicle sales.
Understand dealer agreements and required performance and policy compliance for dealerships. Support AGM in documentation and communications on matters of good standing. With support and direction of AGM, may deliver official communications to P&S Managers and Dealer Principal regarding standing as it may relate to P&S operations. Understand "do's and don'ts" when dealing with dealership on matters of standing.
Assist AGM and dealerships with logistics relating to opening and closing of dealership operations.
Job Knowledge and Skills
Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non‑standard, creative products. Additional knowledge of sales related systems.
Ability to prioritize own schedules and organize workload effectively with minimal daily supervision.
Ability to function effectively and remain productive in a virtual office environment.
Ability to focus on the best interests of the dealership and Nissan. Can remain objective in the course of building relationships.
Dedication to meeting the expectations and requirements of internal and external customers.
Attentive to others' opinions and perspectives.
Ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow‑up on promises.
Result‑driven even in the face of resistance or setbacks.
Ability to present ideas and analysis in an effective manner.
Ability to understand the complexities of situations and solicit assistance from others as needed.
Years of Experience
A minimum of 6 years of progressive Marketing and Sales experience for the senior level, including a minimum of 3 years of analytical experience in various specialties of the automotive industry:
Sales Ops: Sales Reporting, Distribution, Carflow, Mix Management
Dealer Agreements: DND Market Analytics, Customer Satisfaction/Experience, Facilities/Merchandising
Marketing: Pricing, Advertising & Promotions, CMM/Contests & Incentives
Parts & Service: Consumer Affairs, Warranty, Manufacturing
Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility and may be at the Analyst or Regional Manager level or similar type of position.
At least 2 or more years of experience within a previous dealer contact support role such as WDM, FOM, FSM or DOM role (or equivalent dealer contact) is required for advancement to the senior level.
Previous experience supervising others and previous experience in a sales capacity is desirable.
Education Education: Bachelor's degree in business or related field required.
Travel Required More than 75% day and overnight domestic travel. Position requires residence within assigned district.
What You'll Look Forward to at Nissan Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross‑departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.
Nissan is committed to a drug‑free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.
It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E‑Verify to validate employment eligibility.
NISSAN FOR EVERYONE – People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base. Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included. Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market‑driven products. Join us as we carry our commitment to diversity and inclusion into the future.
Irving, Texas, United States of America
#J-18808-Ljbffr