Salesforce
Overview
Senior Customer Success Manager – Salesforce Join to apply for the Senior Customer Success Manager role at Salesforce. This role focuses on customers in the ICE (Industrial, Consumer Goods, and Energy) Operating Unit (OU) in AMER. Role Description
For customers who purchase a Customer Success Plan, we offer our deepest level of partnership, skilled expertise, and tools to drive agility and success. We are seeking a Customer Success Manager (CSM) to serve as a named resource and strategic advisor for Salesforce's most important accounts. The position will be focused on customers in the ICE OU in AMER. Your Impact
Single Point of Accountability: Orchestrate Customer Success Plan deliverables, ensuring customer experience, renewals, and expansion. Customer Advocacy: Forge deep relationships with executive sponsors, business, and IT leaders; proactively surface value realization and growth opportunities. Success Strategy Execution: Launch and execute Customer Success Plans; renew and expand across customers. Issue Resolution: Proactively manage risks and urgent escalations, partnering across internal Salesforce teams to swiftly resolve challenges. Insights and Innovation: Monitor market and customer trends. Health Monitoring: Track and communicate customer health metrics, customer success scores, and overall loyalty insights. Minimum Requirements
Salesforce Certifications (AI Specialist, Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant). Minimum of 8+ years in Customer Success, Technical Account Management, Consulting, or equivalent experience. Demonstrated ability to work with C-level executives and lead conversations at the intersection of technology and business outcomes. Strong technical fluency across AI, CRM, data platforms, and digital engagement strategies. Deep understanding of Salesforce’s ecosystem, products, and best practices. Proven track record leading efforts across large, cross-functional teams to drive customer success. Exceptional communication, presentation, and influence skills at all organizational levels. Experience managing escalations and resolving critical customer situations. Preferred Requirements
Salesforce Certifications: AI Associate, AI Specialist, Administrator, Advanced Administrator, Data Cloud Consultant, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant. Knowledge of modern cloud data platforms (Snowflake, Databricks, BigQuery, RedShift) and AI tools (Python, R, Jupyter). Passion for helping customers drive business outcomes through AI, automation, and data. Previous experience working with enterprise customers and scaling innovation initiatives. Note
Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week. Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. The company is committed to equality and inclusive practices. Recruitment, hiring, and promotion decisions are based on merit, competence, and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or marital status, political viewpoint, or other legally protected classifications. In the United States, compensation offered will be determined by factors such as location, job level, knowledge, skills, and experience. Some roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a range of benefits, including time off programs, medical, dental, vision, mental health support, parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at: https://www.salesforcebenefits.com. For Washington-based roles, the base salary range is $133,400 to $223,700. For Illinois-based roles, the base salary range is $133,400 to $223,700.
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Senior Customer Success Manager – Salesforce Join to apply for the Senior Customer Success Manager role at Salesforce. This role focuses on customers in the ICE (Industrial, Consumer Goods, and Energy) Operating Unit (OU) in AMER. Role Description
For customers who purchase a Customer Success Plan, we offer our deepest level of partnership, skilled expertise, and tools to drive agility and success. We are seeking a Customer Success Manager (CSM) to serve as a named resource and strategic advisor for Salesforce's most important accounts. The position will be focused on customers in the ICE OU in AMER. Your Impact
Single Point of Accountability: Orchestrate Customer Success Plan deliverables, ensuring customer experience, renewals, and expansion. Customer Advocacy: Forge deep relationships with executive sponsors, business, and IT leaders; proactively surface value realization and growth opportunities. Success Strategy Execution: Launch and execute Customer Success Plans; renew and expand across customers. Issue Resolution: Proactively manage risks and urgent escalations, partnering across internal Salesforce teams to swiftly resolve challenges. Insights and Innovation: Monitor market and customer trends. Health Monitoring: Track and communicate customer health metrics, customer success scores, and overall loyalty insights. Minimum Requirements
Salesforce Certifications (AI Specialist, Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant). Minimum of 8+ years in Customer Success, Technical Account Management, Consulting, or equivalent experience. Demonstrated ability to work with C-level executives and lead conversations at the intersection of technology and business outcomes. Strong technical fluency across AI, CRM, data platforms, and digital engagement strategies. Deep understanding of Salesforce’s ecosystem, products, and best practices. Proven track record leading efforts across large, cross-functional teams to drive customer success. Exceptional communication, presentation, and influence skills at all organizational levels. Experience managing escalations and resolving critical customer situations. Preferred Requirements
Salesforce Certifications: AI Associate, AI Specialist, Administrator, Advanced Administrator, Data Cloud Consultant, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant. Knowledge of modern cloud data platforms (Snowflake, Databricks, BigQuery, RedShift) and AI tools (Python, R, Jupyter). Passion for helping customers drive business outcomes through AI, automation, and data. Previous experience working with enterprise customers and scaling innovation initiatives. Note
Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week. Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. The company is committed to equality and inclusive practices. Recruitment, hiring, and promotion decisions are based on merit, competence, and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or marital status, political viewpoint, or other legally protected classifications. In the United States, compensation offered will be determined by factors such as location, job level, knowledge, skills, and experience. Some roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a range of benefits, including time off programs, medical, dental, vision, mental health support, parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at: https://www.salesforcebenefits.com. For Washington-based roles, the base salary range is $133,400 to $223,700. For Illinois-based roles, the base salary range is $133,400 to $223,700.
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