College of Charleston
Lead Consumer Access Specialist Redmond
AdventHealth
Details Posted: November 9, 2025 Location: Rome, Georgia
All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Days Off from Day One
Student Loan Repayment Program
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose‑minded team. All while understanding that
together
we are even better.
Schedule:
Full Time
Shift:
Day
Location:
501 Redmond Road, Rome, GA 30165
Community you’ll be caring for:
AdventHealth Redmond
The role you’ll contribute:
Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre‑cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre‑bill, and other duties as required. Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Anticipates and responds to the inquiries and needs of clinical partners. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed. Ensures team success in active mentoring and meeting the stated monthly collection and accuracy goals. Monitors team performance. Carries out implementation of supervisor/manager directive.
The value you’ll bring to the team:
Insurance Verification/Authorization
Ensures patients have logistical information necessary to receive their services (e.g., appointment and time, directions to facility)
Creates accurate estimates to maximize up‑front cash collections and adds collections documentation where required
Connects patients with financial counseling or Medicaid eligibility vendor as appropriate
Assists department supervisor with quality audits as needed
Qualifications The expertise and experiences you’ll need to succeed:
High School Grad or Equivalent Required
1 Year of Revenue Cycle experience Required
1 Year of Customer Service experience Required
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
#J-18808-Ljbffr
All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Days Off from Day One
Student Loan Repayment Program
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose‑minded team. All while understanding that
together
we are even better.
Schedule:
Full Time
Shift:
Day
Location:
501 Redmond Road, Rome, GA 30165
Community you’ll be caring for:
AdventHealth Redmond
The role you’ll contribute:
Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre‑cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre‑bill, and other duties as required. Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Anticipates and responds to the inquiries and needs of clinical partners. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed. Ensures team success in active mentoring and meeting the stated monthly collection and accuracy goals. Monitors team performance. Carries out implementation of supervisor/manager directive.
The value you’ll bring to the team:
Insurance Verification/Authorization
Ensures patients have logistical information necessary to receive their services (e.g., appointment and time, directions to facility)
Creates accurate estimates to maximize up‑front cash collections and adds collections documentation where required
Connects patients with financial counseling or Medicaid eligibility vendor as appropriate
Assists department supervisor with quality audits as needed
Qualifications The expertise and experiences you’ll need to succeed:
High School Grad or Equivalent Required
1 Year of Revenue Cycle experience Required
1 Year of Customer Service experience Required
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
#J-18808-Ljbffr