EY
ServiceNow -Enterprise Service Management (ESM) Senior Consultant - Tech Consult
EY, Denver, Colorado, United States, 80285
ServiceNow - Enterprise Service Management (ESM) Senior Consultant - Tech Consulting - Open Location
Location: Anywhere in Country.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
As a ServiceNow Senior Consultant – Enterprise Service Management (ESM), you’ll play a leading role in upgrading outdated processes, systems, and information for prestigious businesses worldwide. You will provide our clients with authoritative, agile, and efficient solutions for business decision‑making, overcoming their biggest creative and technical challenges.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role where you’ll have opportunities to showcase your ability to motivate and develop your team, establish and maintain new client relationships, and grow your consulting and team‑leadership skills. You will build relationships and obtain experiences that will define your career.
Your Key Responsibilities In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery and may need to travel regularly to meet with clients.
Interacting with business stakeholders to evaluate business models and processes.
Analyzing newly implemented technology solutions to verify they meet business requirements.
Collaborating with technical teams to design and deliver system architecture solutions.
Skills And Attributes For Success Here, you’ll serve a wide portfolio of clients—each with their own backgrounds, strengths, and ambitions, so no two days will be the same. You’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.
Act as a workstream lead across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including but not limited to engagement management, design, configuration/development, testing and deployment phases.
Ability to manage and mentor a multi‑disciplinary team of 3-5 resources including offshore resources.
Provide guidance and industry‑leading practice expertise for ServiceNow ESM/GBS process implementations, including how specific business objectives can be met through process and technology transformation.
Ability to analyze a company’s ESM/GBS people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models—supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Ability to create high-quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, no less than 2-4 years relevant ServiceNow project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
Performance analytics and reporting experience – certifications are a plus.
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business.
What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
We offer a comprehensive compensation and benefits package: the base salary range for all U.S. locations is $102,500–$187,900; in NYC, Washington State, and California (excluding Sacramento) the range is $122,900–$213,400. Salaries are determined by education, experience, skills, and geography. Benefits include medical and dental coverage, pension and 401(k), and a wide range of paid time off.
Join us in our team‑led and leader‑enabled hybrid model. Most people in client‑serving roles work together in person 40‑60% of the time over the course of an engagement or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, winter/summer breaks, personal/family care, and other leaves of absence.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on‑going basis.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
As a ServiceNow Senior Consultant – Enterprise Service Management (ESM), you’ll play a leading role in upgrading outdated processes, systems, and information for prestigious businesses worldwide. You will provide our clients with authoritative, agile, and efficient solutions for business decision‑making, overcoming their biggest creative and technical challenges.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role where you’ll have opportunities to showcase your ability to motivate and develop your team, establish and maintain new client relationships, and grow your consulting and team‑leadership skills. You will build relationships and obtain experiences that will define your career.
Your Key Responsibilities In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery and may need to travel regularly to meet with clients.
Interacting with business stakeholders to evaluate business models and processes.
Analyzing newly implemented technology solutions to verify they meet business requirements.
Collaborating with technical teams to design and deliver system architecture solutions.
Skills And Attributes For Success Here, you’ll serve a wide portfolio of clients—each with their own backgrounds, strengths, and ambitions, so no two days will be the same. You’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.
Act as a workstream lead across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including but not limited to engagement management, design, configuration/development, testing and deployment phases.
Ability to manage and mentor a multi‑disciplinary team of 3-5 resources including offshore resources.
Provide guidance and industry‑leading practice expertise for ServiceNow ESM/GBS process implementations, including how specific business objectives can be met through process and technology transformation.
Ability to analyze a company’s ESM/GBS people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models—supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Ability to create high-quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, no less than 2-4 years relevant ServiceNow project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
Performance analytics and reporting experience – certifications are a plus.
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business.
What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
We offer a comprehensive compensation and benefits package: the base salary range for all U.S. locations is $102,500–$187,900; in NYC, Washington State, and California (excluding Sacramento) the range is $122,900–$213,400. Salaries are determined by education, experience, skills, and geography. Benefits include medical and dental coverage, pension and 401(k), and a wide range of paid time off.
Join us in our team‑led and leader‑enabled hybrid model. Most people in client‑serving roles work together in person 40‑60% of the time over the course of an engagement or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, winter/summer breaks, personal/family care, and other leaves of absence.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on‑going basis.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr