ABBTECH Professional Resources, Inc.
Job Summary
Client requests a Salesforce Business Analyst to work remotely to support the Centers for Medicare & Medicaid Services (CMS) activities. As a Salesforce Business Analyst supporting CMS, you will work hand-in-hand with our CMS customer to collect business requirements, write them in the Gherkin method, and create system documentation supporting business and IT activities. A typical day will include designing Salesforce solutions, creating and refining complex data models, working with external integration, automating business processes, and working on additional custom functionality to meet the business needs.
Key Responsibilities
Act as liaison between customers, vendors, and application development team, communicating business process analysis through documentation.
Perform fit-gap analysis between Salesforce functionality and customer requirements.
Develop, document, and provide technical review and validation of user stories and to-be process flows based on business requirements to support Salesforce solution design and development.
Education
Bachelor’s degree or higher.
Possess valid Salesforce certification, such as Salesforce Business Analyst (preferred), Salesforce Certified Administrator, or Salesforce Experience Cloud Consultant. Certification will be verified on Trailhead.
Required Experience
6+ years of experience working with business processes and re-engineering.
5+ years of experience capturing requirements and writing using the Gherkin method.
3+ years of experience capturing and writing user stories.
3+ years of business process and business analysis experience in a system engineering or software application environment.
Required Technical Skills
In-depth understanding of Salesforce, including Service Cloud, Experience Cloud (Portals), LWC, Aura, and Tableau CRM.
Hands‑on experience using JIRA, Confluence, and SharePoint.
Proficient using MS Office (Word, Excel, PowerPoint).
Security Clearance Level Candidate must be willing and able to obtain a CMS Public Trust clearance.
Required Skills and Abilities
Experience working in a Scrum and/or SAFe Agile environment.
Proficient designing and building reports.
Superior oral and written communication skills, with demonstrated ability to communicate complex technical topics to management and non‑technical audiences.
Ability to prioritize and multitask between multiple projects and both business and technical stakeholders.
Strong interpersonal skills to collaborate with customers and internal cross‑functional teams.
Self‑motivated, well‑organized, and strict attention to detail.
Ability to understand and manage customer expectations and software implementation methodology.
Excellent analytical skills, integrating information from multiple sources.
Ability to work independently.
Preferred Skills
Possess a valid SAFe certification, such as SAFe Product Owner or SAFe Agilist.
Experience working with CMS and/or health insurance/health care experience.
Experience working with data and completing data analysis activities.
Experience modeling data requirements, performing data analysis and improving data quality within Salesforce or other relevant CRM software application.
Position Details
Pay Rate / Range:
$55-$60
Benefits (Regular, Full Time Employees):
Medical, Dental, and Vision offerings
Weekly Direct Deposit
Paid Holidays and Personal Time Off
401(k) with match
Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
Pre-Paid Legal and Employee Assistance Programs
Northwest Federal Credit Union Membership
BB&T @ Work Program
This Program requires US Citizenship
ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans.
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Key Responsibilities
Act as liaison between customers, vendors, and application development team, communicating business process analysis through documentation.
Perform fit-gap analysis between Salesforce functionality and customer requirements.
Develop, document, and provide technical review and validation of user stories and to-be process flows based on business requirements to support Salesforce solution design and development.
Education
Bachelor’s degree or higher.
Possess valid Salesforce certification, such as Salesforce Business Analyst (preferred), Salesforce Certified Administrator, or Salesforce Experience Cloud Consultant. Certification will be verified on Trailhead.
Required Experience
6+ years of experience working with business processes and re-engineering.
5+ years of experience capturing requirements and writing using the Gherkin method.
3+ years of experience capturing and writing user stories.
3+ years of business process and business analysis experience in a system engineering or software application environment.
Required Technical Skills
In-depth understanding of Salesforce, including Service Cloud, Experience Cloud (Portals), LWC, Aura, and Tableau CRM.
Hands‑on experience using JIRA, Confluence, and SharePoint.
Proficient using MS Office (Word, Excel, PowerPoint).
Security Clearance Level Candidate must be willing and able to obtain a CMS Public Trust clearance.
Required Skills and Abilities
Experience working in a Scrum and/or SAFe Agile environment.
Proficient designing and building reports.
Superior oral and written communication skills, with demonstrated ability to communicate complex technical topics to management and non‑technical audiences.
Ability to prioritize and multitask between multiple projects and both business and technical stakeholders.
Strong interpersonal skills to collaborate with customers and internal cross‑functional teams.
Self‑motivated, well‑organized, and strict attention to detail.
Ability to understand and manage customer expectations and software implementation methodology.
Excellent analytical skills, integrating information from multiple sources.
Ability to work independently.
Preferred Skills
Possess a valid SAFe certification, such as SAFe Product Owner or SAFe Agilist.
Experience working with CMS and/or health insurance/health care experience.
Experience working with data and completing data analysis activities.
Experience modeling data requirements, performing data analysis and improving data quality within Salesforce or other relevant CRM software application.
Position Details
Pay Rate / Range:
$55-$60
Benefits (Regular, Full Time Employees):
Medical, Dental, and Vision offerings
Weekly Direct Deposit
Paid Holidays and Personal Time Off
401(k) with match
Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
Pre-Paid Legal and Employee Assistance Programs
Northwest Federal Credit Union Membership
BB&T @ Work Program
This Program requires US Citizenship
ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans.
tag#IND1
#J-18808-Ljbffr