Norfolk Airport Authority
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Manager, Operations
role at
Norfolk Airport Authority .
Job Title OPERATIONS MANAGER
Shift Schedule 8:30 AM – 5:00 PM, Monday through Friday and as job requires, including additional hours as needed during inclement weather or emergencies.
Starting Pay Range $114,400.00 – $125,000.00, commensurate with experience.
Closing Date This job announcement will be open until filled.
Required Documents Interviewed candidates must submit a current DMV driving record (dated within the last 30 days) to
naaapplications@norfolkairport.com
or fax to (757) 857-3364. A copy can be requested online from
www.dmv.virginia.gov .
About Us Norfolk International Airport is the aviation gateway to Coastal Virginia and northeastern North Carolina, including the Outer Banks. It has enjoyed three consecutive years of record traffic, including nearly 4.9 million passengers in 2024. Its nine commercial airlines offer nonstop service to more than 40 cities coast to coast. Our vision is that every team member has a stake in bringing our “Stronger Together, Let’s Fly” brand to life for every passenger and fellow employee. We have a demonstrated commitment to cultivating a positive, collaborative work environment that supports our values of professionalism, responsiveness, innovation, diversity, excellence (P.R.I.D.E.) as outlined in our Strategic Plan.
Mission The mission of Norfolk Airport Authority is to connect our community with the world by safely, reliably, and efficiently operating Norfolk International Airport.
Job Summary This management position is primarily responsible for the airport's daily compliance with FAR Part 139 and overseeing several key Operational support staff. The Airport Operations Manager is responsible for ensuring compliance with Federal Aviation Administration regulations pertaining to airport operations. Inspects airport facilities, including runways, taxiways, ramps, perimeter barriers and buildings, obstructions, records discrepancies and arranges for corrective action. Prepares, maintains, and verifies all records relating airport operations federal compliance. Issues appropriate notices to airmen (NOTAMS) when hazards exist. The Operations Management will ensure that the Airport Certification Manual, Airport Emergency Plan, and the Wildlife Hazard Management Plan manuals remain current and will assume other duties as directed by the Vice President & Chief Operations Officer.
Essential Job Functions
Ensure the airport is in compliance with FAR Part 139 (Airport Certification Program).
Maintain in current status the Airport Certification Manual (to include the Airport Emergency Plan and the Wildlife Hazard Mitigation Plan).
Monitor any changes in field conditions which might require the issuance of NOTAMS (Notice to Airmen). NOTAMS will be issued at his/her discretion to note any changes in field conditions, publish information pertinent to safety, or other related items pertaining to the airport's operation which would be of interest to airmen.
Supervise through subordinate administrators and contractors the daily operations of the Wildlife Hazard Mitigation Plan.
Responsible for preparation of the budget for the Operations Department.
Performs regular internal audits of Part 139 self-inspection records to ensure accuracy, validity, and discrepancy correction with airport maintenance department.
Maintains wildlife permits and other documentation as required by the Wildlife Hazard Management Plan.
Attends construction meetings to assist with coordination and phasing of airport operations to ensure safety and security of airport.
Assists in developing procedures and systems for the inspection, maintenance, safety and security of airside and airport infrastructure, facilities, buildings, structures, equipment and grounds.
As directed, prepares written and oral reports for presentation to airport management.
Perform emergency management duties as outlined in the Airport Emergency Plan and as directed by the Director of Operations, Deputy Executive Director - Administration and Operations and/or the Executive Director.
Coordinate with all applicable departments and Airport Business Partners/Stakeholders.
Recommends and implements new and current software and technologies.
Coordinates FIS and other gates assignments, as necessary.
Oversee air carrier diversion plans and activities.
Leads annual FAR 139 inspections.
Supports airport staff in emergencies and in compliance with the Airport Emergency Plan.
Administer and adhere to all Authority personnel policies and departmental and affirmative action guidelines.
Monitors and inspects airfield pavement, signs and markings for compliance. Coordinates with Director of Facilities for repair, rubber removal and surface markings as needed.
Reports to and assists the Senior Manager with requests from other departments.
Performs escort of vehicles in Air Operations Areas.
Assist in training.
Monitors and enforces airport rules and regulations.
Coordinates closely with FAA – ATC via radio regarding snow removal activity.
Assist the Deputy Executive Director – Engineering and Facilities, Deputy Executive Director Administration and Operations, and Director of Facilities as needed.
Performs all other duties as assigned and directed.
Administer and adhere to all Authority policies and guidelines.
Knowledge, Skills and Abilities
Ability to prepare effective and concise reports.
Ability to analyze situations quickly and determine the proper course of action.
Ability to work independently, establishing priorities to carry projects through to timely completion, and when necessary, meeting emergency demands.
Ability to understand and follow instructions.
Ability to establish and maintain effective working relationships with co-workers, other Authority personnel, tenants, other organizations and the general public.
Familiarity with FAA advisory circulars and extensive knowledge of Federal, State, City, and Authority rules and regulations applicable to the operation of a Part 139 commercial service airport.
Ability to analyze and effectively report on operating conditions and problems and to recommend or implement appropriate solutions; ability to establish and maintain effective working relationships.
Knowledge of basic aviation management issues in order to assist in the management and operation of a commercial airport at a level normally acquired through the completion of a bachelor’s degree in airport aviation management, public administration, business administration, or related field.
Education / Training
Bachelor’s degree in airport aviation management, public administration, business administration, or gained through the equivalent work experience.
Two years of the appropriate type and level of experience will serve as an equivalency to one year of education. In lieu of a bachelor’s degree, eight years of relevant experience can be substituted.
Experience
Three years of progressively responsible management and supervisory experience required.
Four years’ experience of airport operations is required, with a minimum of three years’ experience at a commercial service small, medium or large hub airport.
Certifications
Airport Certified Employee (A.C.E.), preferred.
Basic/Advance Airport Safety and Operations Specialist (ASOS) Schools, preferred.
Special Requirements
Possess a valid driver’s license and must meet NAA driving record requirements.
Ability to obtain and maintain eligibility to hold a Security Identification Display Area (SIDA) badge as may be required by assigned job duties and responsibilities.
Equipment Operation Motor vehicles, computer, copier, smart phones, and associated devices, tablet, and two-way radio, must be able to tow trailers.
Physical & Mental Demands Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitations. Normal job duties require the ability to reach, lift, bend and stoop in an office environment.
Working Conditions / Hazards Working conditions may result in some physical discomforts and/or moderate exposure to hazards due to temperature, dust, noise from aircraft, and extensive hours during snow removal/abnormal operations.
Driving Record Requirements
License is active and NOT suspended.
Any employee or applicant who has been licensed in their state for less than 3 years must provide a copy of their previous driving record to Human Resources.
An employee or applicant may have a North Carolina or Virginia driver’s license as long as they reside in that state.
An “unacceptable
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Manager, Operations
role at
Norfolk Airport Authority .
Job Title OPERATIONS MANAGER
Shift Schedule 8:30 AM – 5:00 PM, Monday through Friday and as job requires, including additional hours as needed during inclement weather or emergencies.
Starting Pay Range $114,400.00 – $125,000.00, commensurate with experience.
Closing Date This job announcement will be open until filled.
Required Documents Interviewed candidates must submit a current DMV driving record (dated within the last 30 days) to
naaapplications@norfolkairport.com
or fax to (757) 857-3364. A copy can be requested online from
www.dmv.virginia.gov .
About Us Norfolk International Airport is the aviation gateway to Coastal Virginia and northeastern North Carolina, including the Outer Banks. It has enjoyed three consecutive years of record traffic, including nearly 4.9 million passengers in 2024. Its nine commercial airlines offer nonstop service to more than 40 cities coast to coast. Our vision is that every team member has a stake in bringing our “Stronger Together, Let’s Fly” brand to life for every passenger and fellow employee. We have a demonstrated commitment to cultivating a positive, collaborative work environment that supports our values of professionalism, responsiveness, innovation, diversity, excellence (P.R.I.D.E.) as outlined in our Strategic Plan.
Mission The mission of Norfolk Airport Authority is to connect our community with the world by safely, reliably, and efficiently operating Norfolk International Airport.
Job Summary This management position is primarily responsible for the airport's daily compliance with FAR Part 139 and overseeing several key Operational support staff. The Airport Operations Manager is responsible for ensuring compliance with Federal Aviation Administration regulations pertaining to airport operations. Inspects airport facilities, including runways, taxiways, ramps, perimeter barriers and buildings, obstructions, records discrepancies and arranges for corrective action. Prepares, maintains, and verifies all records relating airport operations federal compliance. Issues appropriate notices to airmen (NOTAMS) when hazards exist. The Operations Management will ensure that the Airport Certification Manual, Airport Emergency Plan, and the Wildlife Hazard Management Plan manuals remain current and will assume other duties as directed by the Vice President & Chief Operations Officer.
Essential Job Functions
Ensure the airport is in compliance with FAR Part 139 (Airport Certification Program).
Maintain in current status the Airport Certification Manual (to include the Airport Emergency Plan and the Wildlife Hazard Mitigation Plan).
Monitor any changes in field conditions which might require the issuance of NOTAMS (Notice to Airmen). NOTAMS will be issued at his/her discretion to note any changes in field conditions, publish information pertinent to safety, or other related items pertaining to the airport's operation which would be of interest to airmen.
Supervise through subordinate administrators and contractors the daily operations of the Wildlife Hazard Mitigation Plan.
Responsible for preparation of the budget for the Operations Department.
Performs regular internal audits of Part 139 self-inspection records to ensure accuracy, validity, and discrepancy correction with airport maintenance department.
Maintains wildlife permits and other documentation as required by the Wildlife Hazard Management Plan.
Attends construction meetings to assist with coordination and phasing of airport operations to ensure safety and security of airport.
Assists in developing procedures and systems for the inspection, maintenance, safety and security of airside and airport infrastructure, facilities, buildings, structures, equipment and grounds.
As directed, prepares written and oral reports for presentation to airport management.
Perform emergency management duties as outlined in the Airport Emergency Plan and as directed by the Director of Operations, Deputy Executive Director - Administration and Operations and/or the Executive Director.
Coordinate with all applicable departments and Airport Business Partners/Stakeholders.
Recommends and implements new and current software and technologies.
Coordinates FIS and other gates assignments, as necessary.
Oversee air carrier diversion plans and activities.
Leads annual FAR 139 inspections.
Supports airport staff in emergencies and in compliance with the Airport Emergency Plan.
Administer and adhere to all Authority personnel policies and departmental and affirmative action guidelines.
Monitors and inspects airfield pavement, signs and markings for compliance. Coordinates with Director of Facilities for repair, rubber removal and surface markings as needed.
Reports to and assists the Senior Manager with requests from other departments.
Performs escort of vehicles in Air Operations Areas.
Assist in training.
Monitors and enforces airport rules and regulations.
Coordinates closely with FAA – ATC via radio regarding snow removal activity.
Assist the Deputy Executive Director – Engineering and Facilities, Deputy Executive Director Administration and Operations, and Director of Facilities as needed.
Performs all other duties as assigned and directed.
Administer and adhere to all Authority policies and guidelines.
Knowledge, Skills and Abilities
Ability to prepare effective and concise reports.
Ability to analyze situations quickly and determine the proper course of action.
Ability to work independently, establishing priorities to carry projects through to timely completion, and when necessary, meeting emergency demands.
Ability to understand and follow instructions.
Ability to establish and maintain effective working relationships with co-workers, other Authority personnel, tenants, other organizations and the general public.
Familiarity with FAA advisory circulars and extensive knowledge of Federal, State, City, and Authority rules and regulations applicable to the operation of a Part 139 commercial service airport.
Ability to analyze and effectively report on operating conditions and problems and to recommend or implement appropriate solutions; ability to establish and maintain effective working relationships.
Knowledge of basic aviation management issues in order to assist in the management and operation of a commercial airport at a level normally acquired through the completion of a bachelor’s degree in airport aviation management, public administration, business administration, or related field.
Education / Training
Bachelor’s degree in airport aviation management, public administration, business administration, or gained through the equivalent work experience.
Two years of the appropriate type and level of experience will serve as an equivalency to one year of education. In lieu of a bachelor’s degree, eight years of relevant experience can be substituted.
Experience
Three years of progressively responsible management and supervisory experience required.
Four years’ experience of airport operations is required, with a minimum of three years’ experience at a commercial service small, medium or large hub airport.
Certifications
Airport Certified Employee (A.C.E.), preferred.
Basic/Advance Airport Safety and Operations Specialist (ASOS) Schools, preferred.
Special Requirements
Possess a valid driver’s license and must meet NAA driving record requirements.
Ability to obtain and maintain eligibility to hold a Security Identification Display Area (SIDA) badge as may be required by assigned job duties and responsibilities.
Equipment Operation Motor vehicles, computer, copier, smart phones, and associated devices, tablet, and two-way radio, must be able to tow trailers.
Physical & Mental Demands Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitations. Normal job duties require the ability to reach, lift, bend and stoop in an office environment.
Working Conditions / Hazards Working conditions may result in some physical discomforts and/or moderate exposure to hazards due to temperature, dust, noise from aircraft, and extensive hours during snow removal/abnormal operations.
Driving Record Requirements
License is active and NOT suspended.
Any employee or applicant who has been licensed in their state for less than 3 years must provide a copy of their previous driving record to Human Resources.
An employee or applicant may have a North Carolina or Virginia driver’s license as long as they reside in that state.
An “unacceptable
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