The Sagamore Resort
3 days ago Be among the first 25 applicants
This range is provided by The Sagamore Resort. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $18.00/hr - $18.00/hr
Summary Our Call Center Agents are responsible for being a warm friendly voice of the resort. They will be receiving all incoming calls from guests who are on the property by assisting them with questions, requests, and room service orders. Off-property guests who need to be directed to the correct department. They will also play an integral role in communicating information between departments.
Compensation $18 / hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Short Term Disability
Stay on bonus opportunity after 6 months
Complimentary Bus/Jolly Trolley Bus Passes
Free Associate Parking
Free Meal for every shift worked
Employer-Provided Uniforms
25% Discount on Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount at Opal Sands
Essential Duties and Responsibilities
Answer all incoming calls with a friendly and welcoming tone
Screens and route calls to the correct departments or person
Be knowledgeable of all hotel facilities and hours of operations
Answer any questions about the resort and its offerings
Input guest and employee requests into HotSOS and follow up accordingly
Take room service orders and input into Digital Dining
Become familiar with the operating system and know guest reservation information
Be acquainted with side work such as prep welcome packets, doggie bags, etc.
Place and make wake-up calls
Other duties may be assigned
Requirements
No previous experience is required but previous hospitality or call center experience is a plus
Must have great interpersonal skills
Requires excellent communication skills, both verbal and written
Must be able to work within a team
Must possess computational ability
Flexibility to work varying schedules including days, nights (no overnights), weekends, and holidays
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
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This range is provided by The Sagamore Resort. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $18.00/hr - $18.00/hr
Summary Our Call Center Agents are responsible for being a warm friendly voice of the resort. They will be receiving all incoming calls from guests who are on the property by assisting them with questions, requests, and room service orders. Off-property guests who need to be directed to the correct department. They will also play an integral role in communicating information between departments.
Compensation $18 / hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Short Term Disability
Stay on bonus opportunity after 6 months
Complimentary Bus/Jolly Trolley Bus Passes
Free Associate Parking
Free Meal for every shift worked
Employer-Provided Uniforms
25% Discount on Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount at Opal Sands
Essential Duties and Responsibilities
Answer all incoming calls with a friendly and welcoming tone
Screens and route calls to the correct departments or person
Be knowledgeable of all hotel facilities and hours of operations
Answer any questions about the resort and its offerings
Input guest and employee requests into HotSOS and follow up accordingly
Take room service orders and input into Digital Dining
Become familiar with the operating system and know guest reservation information
Be acquainted with side work such as prep welcome packets, doggie bags, etc.
Place and make wake-up calls
Other duties may be assigned
Requirements
No previous experience is required but previous hospitality or call center experience is a plus
Must have great interpersonal skills
Requires excellent communication skills, both verbal and written
Must be able to work within a team
Must possess computational ability
Flexibility to work varying schedules including days, nights (no overnights), weekends, and holidays
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
#J-18808-Ljbffr