Duly Health and Care
Medical Receptionist – Part Time
Company:
Duly Health and Care
Job Overview Part‑time, 20 hours per week. Hours: Varied; rotating evenings and weekends. Location: Joliet, IL. Travel: as needed.
Benefits
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
$2,625 Tuition Reimbursement per year.
Immediate 401(k) match.
16 hours paid volunteer time off.
A culture committed to community engagement and social impact.
Responsibilities
Acknowledges and welcomes patients and visitors.
Informs staff of patient/visitor arrival and provides instruction, assistance and information regarding required paperwork and waiting times.
Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc.
Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures.
Conveys information to patients and/or visitors as directed.
Assists patients with ambulatory difficulties and/or calls for assistance.
Obtains registration information from patient for input into EPIC.
Verifies and/or updates demographic and health plan information.
Checks patients in and out of clinic.
Provides patients with information regarding payment obligations, HIPAA Notice of Privacy Practices, clinic policies, and collects all required forms and signatures.
Schedules appointments into EPIC according to Practice protocol and conveys schedule changes to appropriate staff.
Reviews next day’s schedules and, as directed, prints physician schedules in advance of visits.
Assists patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing.
Pulls patient charts, files information correctly in patient charts, and maintains filing system.
Prepares charts to clinic and/or Practice specifications.
Collects copays, cash, check, or credit card payments ensuring patients receive receipts; posts all payments in EPIC.
Balances daily cash and collections.
Ensures change drawer and cash are secured and appropriate financial procedures are followed when transferring payments to corporate. Identifies problematic accounts and directs them to the financial counselor or the Customer Service Department.
Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, and directs calls to appropriate support staff.
Understands limits of responsibility by not providing medical advice to patients.
Performs all other duties/responsibilities as assigned.
Qualifications
Prefer one year experience in a customer service setting, preferably in a medical office with basic knowledge of medical terminology.
Able to type a minimum of 30 wpm (strongly preferred).
High school diploma or GED.
Service Orientation: Capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles.
Organization: Able to provide order and structure to daily processes and work environment.
Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
Multi‑tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail.
Adaptability: Able to be flexible and comfortable in adjusting to changing activities, maintaining calm under pressure and being able to think clearly to enhance problem solving.
Teamwork: Works effectively with others to accomplish objectives and goals, willingly offering assistance when the need arises.
Computer Proficiency: Ability to learn and become proficient in EPIC software as well as having basic knowledge of Microsoft applications.
The compensation for this role includes a base pay range of $15.00–$21.00, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
Seniority Level
Entry level
Employment Type
Part-time
Job Function
Health Care Provider
Administrative and Support Services
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Duly Health and Care
Job Overview Part‑time, 20 hours per week. Hours: Varied; rotating evenings and weekends. Location: Joliet, IL. Travel: as needed.
Benefits
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
$2,625 Tuition Reimbursement per year.
Immediate 401(k) match.
16 hours paid volunteer time off.
A culture committed to community engagement and social impact.
Responsibilities
Acknowledges and welcomes patients and visitors.
Informs staff of patient/visitor arrival and provides instruction, assistance and information regarding required paperwork and waiting times.
Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc.
Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures.
Conveys information to patients and/or visitors as directed.
Assists patients with ambulatory difficulties and/or calls for assistance.
Obtains registration information from patient for input into EPIC.
Verifies and/or updates demographic and health plan information.
Checks patients in and out of clinic.
Provides patients with information regarding payment obligations, HIPAA Notice of Privacy Practices, clinic policies, and collects all required forms and signatures.
Schedules appointments into EPIC according to Practice protocol and conveys schedule changes to appropriate staff.
Reviews next day’s schedules and, as directed, prints physician schedules in advance of visits.
Assists patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing.
Pulls patient charts, files information correctly in patient charts, and maintains filing system.
Prepares charts to clinic and/or Practice specifications.
Collects copays, cash, check, or credit card payments ensuring patients receive receipts; posts all payments in EPIC.
Balances daily cash and collections.
Ensures change drawer and cash are secured and appropriate financial procedures are followed when transferring payments to corporate. Identifies problematic accounts and directs them to the financial counselor or the Customer Service Department.
Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, and directs calls to appropriate support staff.
Understands limits of responsibility by not providing medical advice to patients.
Performs all other duties/responsibilities as assigned.
Qualifications
Prefer one year experience in a customer service setting, preferably in a medical office with basic knowledge of medical terminology.
Able to type a minimum of 30 wpm (strongly preferred).
High school diploma or GED.
Service Orientation: Capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles.
Organization: Able to provide order and structure to daily processes and work environment.
Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
Multi‑tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail.
Adaptability: Able to be flexible and comfortable in adjusting to changing activities, maintaining calm under pressure and being able to think clearly to enhance problem solving.
Teamwork: Works effectively with others to accomplish objectives and goals, willingly offering assistance when the need arises.
Computer Proficiency: Ability to learn and become proficient in EPIC software as well as having basic knowledge of Microsoft applications.
The compensation for this role includes a base pay range of $15.00–$21.00, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
Seniority Level
Entry level
Employment Type
Part-time
Job Function
Health Care Provider
Administrative and Support Services
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