Jobs via Dice
Desktop Support Analyst
We are looking for a skilled and proactive Desktop Support Analyst to join our team. This role involves providing critical technical support for employees, ensuring smooth operation of hardware, software, and audiovisual systems.
Responsibilities
Install and configure Microsoft operating systems on employee computers to ensure functionality.
Troubleshoot and resolve issues with software applications such as Microsoft Office, SharePoint, and Teams.
Provide support for audiovisual systems, including Crestron controls, video conferencing tools, and remote access setups.
Monitor and address ongoing technical issues promptly to minimize downtime.
Develop and update technical documentation to support operational processes.
Perform routine maintenance tasks, such as managing backups and ensuring antivirus updates are completed.
Oversee hardware inventory and coordinate the distribution of equipment for new employees.
Liaise with external vendors to resolve specialized technical problems.
Communicate updates and progress effectively with IT managers and team members.
Assist board members with technical needs during meetings and promote efficient use of technology across the organization.
Requirements
Minimum of 1 year of experience in a desktop support or related role.
Proficient in Microsoft 365 Enterprise applications, including SharePoint and Teams.
Strong knowledge of audio‑visual systems and remote access solutions.
Excellent communication skills, both verbal and written.
Ability to create and maintain detailed technical documentation.
Strong problem‑solving skills and the ability to manage multiple tasks simultaneously.
Experience working collaboratively with diverse teams and stakeholders.
Familiarity with managing hardware inventory and vendor coordination.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
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Responsibilities
Install and configure Microsoft operating systems on employee computers to ensure functionality.
Troubleshoot and resolve issues with software applications such as Microsoft Office, SharePoint, and Teams.
Provide support for audiovisual systems, including Crestron controls, video conferencing tools, and remote access setups.
Monitor and address ongoing technical issues promptly to minimize downtime.
Develop and update technical documentation to support operational processes.
Perform routine maintenance tasks, such as managing backups and ensuring antivirus updates are completed.
Oversee hardware inventory and coordinate the distribution of equipment for new employees.
Liaise with external vendors to resolve specialized technical problems.
Communicate updates and progress effectively with IT managers and team members.
Assist board members with technical needs during meetings and promote efficient use of technology across the organization.
Requirements
Minimum of 1 year of experience in a desktop support or related role.
Proficient in Microsoft 365 Enterprise applications, including SharePoint and Teams.
Strong knowledge of audio‑visual systems and remote access solutions.
Excellent communication skills, both verbal and written.
Ability to create and maintain detailed technical documentation.
Strong problem‑solving skills and the ability to manage multiple tasks simultaneously.
Experience working collaboratively with diverse teams and stakeholders.
Familiarity with managing hardware inventory and vendor coordination.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
#J-18808-Ljbffr