NYS Office of Information Technology Services
Information Technology Specialist 2, CRM, 10087 (NY HELPS)
NYS Office of Information Technology Services, New York, New York, us, 10261
Pay Range
This range is provided by NYS Office of Information Technology Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
$66,951.00/yr - $85,138.00/yr
Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.
Duties
Collaborate with Business Solutions and cross‑functional agency teams to guide incidents and initiatives through the lifecycle.
Maintain weekly deliverable summarizing the work being done for each client agency.
Oversee the escalation process for critical incidents/requests.
Advocate for the business impacts/needs based on client agency business processes.
Advise client agency stakeholders on ITS business processes, products and services.
Assist project management team with project tasks including analysis, design, testing, deployment and training.
Perform analysis activities, gathering information to assist with projects including documentation of existing processes and identifying areas of improvement.
Lead and facilitate meetings, provide recommendations, identify risks, and facilitate reviews.
Maintain ownership of multiple internal and external ServiceNow lists.
Qualifications Open Competitive: A bachelor's or higher‑level degree including or supplemented by 15 semester credit hours in computer science.
OR
A bachelor's or higher‑level degree in any field and one year of experience in information technology.
OR
60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
OR
Two years of professional experience in information technology.
Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.
Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, SG‑18; or in a title SG‑16 or above deemed administrative under Section 52.6 of the Civil Service Law.
55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.
Appointment Notes
Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
Appointment to this position is not final until all agency approvals have been granted.
Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non‑immigrant aliens for temporary work authorization visas or for permanent residence.
Fingerprinting and background check are required for employment with ITS.
NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non‑competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non‑competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non‑competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Benefits Salary commensurate with experience.
Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
Thirteen (13) paid holidays annually
Up to Thirteen (13) days of paid vacation leave annually
Up to Five (5) days of paid personal leave annually
Up to Eight (8) days of paid sick leave annually
Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits: Eligible employees and dependents can pick from a variety of affordable health insurance programs; Family dental and vision benefits at no additional cost
New York State Employees’ Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
This position may require critical services to be performed outside of normal work schedule.
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$66,951.00/yr - $85,138.00/yr
Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.
Duties
Collaborate with Business Solutions and cross‑functional agency teams to guide incidents and initiatives through the lifecycle.
Maintain weekly deliverable summarizing the work being done for each client agency.
Oversee the escalation process for critical incidents/requests.
Advocate for the business impacts/needs based on client agency business processes.
Advise client agency stakeholders on ITS business processes, products and services.
Assist project management team with project tasks including analysis, design, testing, deployment and training.
Perform analysis activities, gathering information to assist with projects including documentation of existing processes and identifying areas of improvement.
Lead and facilitate meetings, provide recommendations, identify risks, and facilitate reviews.
Maintain ownership of multiple internal and external ServiceNow lists.
Qualifications Open Competitive: A bachelor's or higher‑level degree including or supplemented by 15 semester credit hours in computer science.
OR
A bachelor's or higher‑level degree in any field and one year of experience in information technology.
OR
60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
OR
Two years of professional experience in information technology.
Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.
Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, SG‑18; or in a title SG‑16 or above deemed administrative under Section 52.6 of the Civil Service Law.
55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.
Appointment Notes
Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
Appointment to this position is not final until all agency approvals have been granted.
Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non‑immigrant aliens for temporary work authorization visas or for permanent residence.
Fingerprinting and background check are required for employment with ITS.
NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non‑competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non‑competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non‑competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Benefits Salary commensurate with experience.
Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
Thirteen (13) paid holidays annually
Up to Thirteen (13) days of paid vacation leave annually
Up to Five (5) days of paid personal leave annually
Up to Eight (8) days of paid sick leave annually
Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits: Eligible employees and dependents can pick from a variety of affordable health insurance programs; Family dental and vision benefits at no additional cost
New York State Employees’ Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
This position may require critical services to be performed outside of normal work schedule.
#J-18808-Ljbffr