World Insurance Associates LLC
Senior Account Manager, Employee Benefits - Iselin, NJ
World Insurance Associates LLC, Mount Laurel, New Jersey, United States
Senior Client Manager, Employee Benefits - Iselin, NJ
World Insurance is one of the fastest-growing insurance brokerage firms in the United States offering top products and services from major providers, combined with attentive service from local agents.
Founded in 2011, World now has over 2,200 employees in over 260 offices across North America. With a billion dollar investment and significant growth plans in the months ahead, there has never been a better time to join a great team that is changing the industry. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.
This position plays a key role in the overall management and growth of mid-to-large market employees benefits client relationships. In addition to managing day-to-day service on an assigned book of clients, this role brings mid-to-large market employee benefits client management experience to help implement new solutions with clients and prospects.
Responsibilities
Manage and support middle and large market clients, ensuring quality service delivery within established scope of work, workflow, and professional standards.
Provide strong Employee Benefits technical expertise to clients and service team members through knowledge of plan design alternatives, underwriting and funding concepts.
Drive utilization and ensure accuracy of all agency management system information for marketing, benchmarking, policy, premium and commission detail; update system with ongoing client activities.
Participate in new business presentations for middle and large market clients, promoting our value proposition, scope of services and product offerings to prospective clients/new contracts.
Build strong client relationships to promote retention and satisfaction from both strategic and tactical perspectives.
Project manage the client service plan, coordinating with internal teams and external carrier partners to execute on scope of services, key initiatives, and timelines; coordinate a smooth onboarding transition for new clients.
Deliver proactive day-to-day client service and consulting; collaborate with the team to resolve issues (eligibility, carrier coverage and claims, compliance, health care reform, HIPAA).
Lead the delivery of enrollment, benchmarking, financial and utilization data; make recommendations based on financial review standards.
Support the renewal process, including marketing activities, underwriting and renewal development, and negotiating on behalf of the client.
Educate clients on the regulatory and compliance environment within employee benefits.
Maintain relationships with internal and external business partners and carriers.
Oversee renewals and marketing efforts; advise teams on carrier selection, financial negotiations and service planning.
Qualifications
Minimum of 5+ years' experience with mid-to-large broker experience and self-funded knowledge.
Bachelor's degree in a business-related field or equivalent experience in the insurance industry.
Active Life/Health insurance license required.
Strong project management skills; comfortable leading client strategy and benefit plan recommendations.
Understanding of carrier implementation and the full scope of service deliverables for mid/large clients, including exposure to benefit harmonization with M&A activities.
Advanced knowledge of group benefits across multiple product lines (medical, dental, life, AD&D, disability) with awareness of federal/state legislation related to the insurance industry.
Strong financial acumen; ability to interpret financial data for decision making and plan performance.
Experience in plan design, underwriting and funding concepts with benchmarks, design modeling, and pricing/budgeting.
Knowledge of industry trends and third-party products/solutions beyond traditional insurance.
Strong negotiation and relationship management skills with technical know-how.
Ability to manage multiple external and internal resources and deadlines; strong project management capabilities.
Ability to guide client decision makers through multi-year strategic planning with tactics and program recommendations.
Advanced skills in Excel, PowerPoint and EB analysis tools.
Strong verbal and written communication and presentation skills; ability to build rapport and adapt communication style across levels.
Ability to travel 10-20%, primarily within New York state if required.
Compensation This position is located in New Jersey. The base salary for this position at the time of this posting may range from $120,000 to $125,000. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications. We offer a competitive benefits package and variable pay programs. Please visit https://www.worldinsurance.com/careers for more details.
Equal Employment Opportunity World Insurance Associates (WIA) is an equal opportunity employer. We celebrate and support our differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. We also provide reasonable accommodations to qualified applicants or employees with known disabilities as required by law.
Travel and location notes Based in Iselin, NJ with travel as required; location information reflected in job posting. Other related job postings may exist in the region.
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Founded in 2011, World now has over 2,200 employees in over 260 offices across North America. With a billion dollar investment and significant growth plans in the months ahead, there has never been a better time to join a great team that is changing the industry. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.
This position plays a key role in the overall management and growth of mid-to-large market employees benefits client relationships. In addition to managing day-to-day service on an assigned book of clients, this role brings mid-to-large market employee benefits client management experience to help implement new solutions with clients and prospects.
Responsibilities
Manage and support middle and large market clients, ensuring quality service delivery within established scope of work, workflow, and professional standards.
Provide strong Employee Benefits technical expertise to clients and service team members through knowledge of plan design alternatives, underwriting and funding concepts.
Drive utilization and ensure accuracy of all agency management system information for marketing, benchmarking, policy, premium and commission detail; update system with ongoing client activities.
Participate in new business presentations for middle and large market clients, promoting our value proposition, scope of services and product offerings to prospective clients/new contracts.
Build strong client relationships to promote retention and satisfaction from both strategic and tactical perspectives.
Project manage the client service plan, coordinating with internal teams and external carrier partners to execute on scope of services, key initiatives, and timelines; coordinate a smooth onboarding transition for new clients.
Deliver proactive day-to-day client service and consulting; collaborate with the team to resolve issues (eligibility, carrier coverage and claims, compliance, health care reform, HIPAA).
Lead the delivery of enrollment, benchmarking, financial and utilization data; make recommendations based on financial review standards.
Support the renewal process, including marketing activities, underwriting and renewal development, and negotiating on behalf of the client.
Educate clients on the regulatory and compliance environment within employee benefits.
Maintain relationships with internal and external business partners and carriers.
Oversee renewals and marketing efforts; advise teams on carrier selection, financial negotiations and service planning.
Qualifications
Minimum of 5+ years' experience with mid-to-large broker experience and self-funded knowledge.
Bachelor's degree in a business-related field or equivalent experience in the insurance industry.
Active Life/Health insurance license required.
Strong project management skills; comfortable leading client strategy and benefit plan recommendations.
Understanding of carrier implementation and the full scope of service deliverables for mid/large clients, including exposure to benefit harmonization with M&A activities.
Advanced knowledge of group benefits across multiple product lines (medical, dental, life, AD&D, disability) with awareness of federal/state legislation related to the insurance industry.
Strong financial acumen; ability to interpret financial data for decision making and plan performance.
Experience in plan design, underwriting and funding concepts with benchmarks, design modeling, and pricing/budgeting.
Knowledge of industry trends and third-party products/solutions beyond traditional insurance.
Strong negotiation and relationship management skills with technical know-how.
Ability to manage multiple external and internal resources and deadlines; strong project management capabilities.
Ability to guide client decision makers through multi-year strategic planning with tactics and program recommendations.
Advanced skills in Excel, PowerPoint and EB analysis tools.
Strong verbal and written communication and presentation skills; ability to build rapport and adapt communication style across levels.
Ability to travel 10-20%, primarily within New York state if required.
Compensation This position is located in New Jersey. The base salary for this position at the time of this posting may range from $120,000 to $125,000. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications. We offer a competitive benefits package and variable pay programs. Please visit https://www.worldinsurance.com/careers for more details.
Equal Employment Opportunity World Insurance Associates (WIA) is an equal opportunity employer. We celebrate and support our differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. We also provide reasonable accommodations to qualified applicants or employees with known disabilities as required by law.
Travel and location notes Based in Iselin, NJ with travel as required; location information reflected in job posting. Other related job postings may exist in the region.
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