Sea World
Busch Gardens is a place of thrills fun and positive lasting memories. And that’s just what it’s like to work here! As a key member of our team you’ll play a major role in bringing happiness and excitement to people from around the world. If you’re dedicated, dependable and driven to deliver exceptional guest service this is a place for you!
What you get to do : You’ll help lead and inspire a team to deliver great guest experiences from the get-go. You’ll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with. You will :
Create ambassador schedules and maintains Kronos reports
Prepare and track daily, weekly and monthly reports
Address complaints and resolve problems
Supervise and train ambassadors
Plan, assign and direct work
Order and maintain products and supplies
Ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments are maintained to standards
Enter notifications for any needed repairs to keep facility maintained to standards
Record the day's events in communication log
Contact maintenance as necessary to maintain proper operation of all equipment and facility
Maintain repair log and control labor cost
Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including interviewing, hiring and training ambassadors; planning, assigning and directing work; appraising performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
Ensure excellent guest service by responding to guest requirements, expectations and needs
Other duties assigned
Occasionally assist other location and areas throughout the park as needed
What it takes to succeed :
Have an Associate’s degree (A.A.) or equivalent from a two‑year college or technical school or equivalent combination of education and experience
Have strong written and verbal communication skills
Have strong basic math skills using whole numbers, common fractions and decimals
Ability to compute rate, ratio, percent and be able to create and interpret graphs
Have working knowledge of the Microsoft Office Suite
Able to obtain SERV Safe Manager Certification upon selection
Able to pass Alcohol training test upon selection
Able to pass Food Handlers test and maintain a valid Food Handlers card
Able to lift 55 pounds with or without accommodations and stand for prolonged periods of time
Able to regularly use hands and fingers, reach with hands and arms, handle feel, stoop, crawl or kneel
Able to handle multiple tasks and work in a fast‑paced environment
Able to work indoors and in outside weather conditions (i.e. sunny, wet and/or humid conditions)
Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language and individuals with special needs
The perks of the position :
Paid Time Off
Complimentary Park Tickets and Passes
Park Discounts on Food and Merchandise
Medical, Dental and Vision Insurance
401K Retirement plan
Voluntary Insurance
Life Insurance
Disability Benefits
Tuition Reimbursement
Dependent and Health Care Flexible Spending Accounts
Employee Assistance Program
Legal Assistance Plan
EEO Employer : SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
Required Experience : Manager
Key Skills Asset Management, Data Management, Fire, Jboss, Accounts Payable, Application Support
Employment Type Full-Time
Experience years
Vacancy 1
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What you get to do : You’ll help lead and inspire a team to deliver great guest experiences from the get-go. You’ll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with. You will :
Create ambassador schedules and maintains Kronos reports
Prepare and track daily, weekly and monthly reports
Address complaints and resolve problems
Supervise and train ambassadors
Plan, assign and direct work
Order and maintain products and supplies
Ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments are maintained to standards
Enter notifications for any needed repairs to keep facility maintained to standards
Record the day's events in communication log
Contact maintenance as necessary to maintain proper operation of all equipment and facility
Maintain repair log and control labor cost
Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including interviewing, hiring and training ambassadors; planning, assigning and directing work; appraising performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
Ensure excellent guest service by responding to guest requirements, expectations and needs
Other duties assigned
Occasionally assist other location and areas throughout the park as needed
What it takes to succeed :
Have an Associate’s degree (A.A.) or equivalent from a two‑year college or technical school or equivalent combination of education and experience
Have strong written and verbal communication skills
Have strong basic math skills using whole numbers, common fractions and decimals
Ability to compute rate, ratio, percent and be able to create and interpret graphs
Have working knowledge of the Microsoft Office Suite
Able to obtain SERV Safe Manager Certification upon selection
Able to pass Alcohol training test upon selection
Able to pass Food Handlers test and maintain a valid Food Handlers card
Able to lift 55 pounds with or without accommodations and stand for prolonged periods of time
Able to regularly use hands and fingers, reach with hands and arms, handle feel, stoop, crawl or kneel
Able to handle multiple tasks and work in a fast‑paced environment
Able to work indoors and in outside weather conditions (i.e. sunny, wet and/or humid conditions)
Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language and individuals with special needs
The perks of the position :
Paid Time Off
Complimentary Park Tickets and Passes
Park Discounts on Food and Merchandise
Medical, Dental and Vision Insurance
401K Retirement plan
Voluntary Insurance
Life Insurance
Disability Benefits
Tuition Reimbursement
Dependent and Health Care Flexible Spending Accounts
Employee Assistance Program
Legal Assistance Plan
EEO Employer : SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
Required Experience : Manager
Key Skills Asset Management, Data Management, Fire, Jboss, Accounts Payable, Application Support
Employment Type Full-Time
Experience years
Vacancy 1
#J-18808-Ljbffr