Hermes Recruitment
Job Description
Job Description
Manages the reception area during the night, prepares daily closing reports and carries out day-to-day administrative work, including answering the phone. Maintains safety and quietness in guest areas and is familiar with safety and security.
Responsibilities Posts room charges and taxes to guest accounts
Processes guest charges voucher and credit card vouchers
Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into PMS system
Prints and files reservations for the next business day
Verifies all account postings and balances
Verifies that room rates are correct and posts those rates to guest accounts
Is able to function as a front desk agent especially in terms of check-in and check-out procedures
Tracks room revenues, occupancy percentages, and other front office statistics
Prepares a summary of cash, check, and credit card activities
Summarizes results of operations for management
Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information
Follow the end of day checklist
Must have complete knowledge of emergency procedures
Balance the day’s charges, making corrections as necessary
Performs wake-up calls
Understand the principles of auditing, balancing, and closing out accounts
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
Perform nightly balancing of in-room video and long-distance telephone services
Requirements
Fluently spoken English
Previous experience in a similar role
Hospitality degree will be considered an advantage
Pleasant and communicative character
Professional attitude and appearance
Reliability and hard work
Great team spirit
Benefits
Seasonal or permanent employment
Competitive salary and bonuses
Accommodation and meals
Health insurance
Flight tickets
Job Description
Manages the reception area during the night, prepares daily closing reports and carries out day-to-day administrative work, including answering the phone. Maintains safety and quietness in guest areas and is familiar with safety and security.
Responsibilities Posts room charges and taxes to guest accounts
Processes guest charges voucher and credit card vouchers
Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into PMS system
Prints and files reservations for the next business day
Verifies all account postings and balances
Verifies that room rates are correct and posts those rates to guest accounts
Is able to function as a front desk agent especially in terms of check-in and check-out procedures
Tracks room revenues, occupancy percentages, and other front office statistics
Prepares a summary of cash, check, and credit card activities
Summarizes results of operations for management
Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information
Follow the end of day checklist
Must have complete knowledge of emergency procedures
Balance the day’s charges, making corrections as necessary
Performs wake-up calls
Understand the principles of auditing, balancing, and closing out accounts
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
Perform nightly balancing of in-room video and long-distance telephone services
Requirements
Fluently spoken English
Previous experience in a similar role
Hospitality degree will be considered an advantage
Pleasant and communicative character
Professional attitude and appearance
Reliability and hard work
Great team spirit
Benefits
Seasonal or permanent employment
Competitive salary and bonuses
Accommodation and meals
Health insurance
Flight tickets