Venn
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Senior Account Manager
role at
Venn
We’re a bold and forward-looking team of innovators and engineers with roots in real estate who are building technology to transform the resident and operator experience in multifamily communities everywhere. Since our founding in 2016, we’ve been focused on creating human-focused, tech-first tools and experiences for seamless living. Today, our end-to-end SaaS platform supports some of the biggest multifamily players in the industry, driving workflow efficiencies for onsite teams, optimizing revenue for owners, and improving everyday living for residents.
To date, we’ve raised $100M in funding, grown to over 75 people worldwide and invested substantially in building out our tech stack and R&D team. We pride ourselves on our internal culture and work to create an environment for meaningful connections and collaboration across our distributed teams. From employee recognition to remote team building events, we lean into personalization and have built a culture that reflects our amazing people.
We’ve entered a period of huge momentum and are looking for creative, energetic and smart people to fuel our growth. If you want to join an ambitious, hard‑working team where you will be empowered and fully accountable for building and delivering high‑impact results, Venn is the place for you.
About the Role
We’re looking for a strategic and relationship‑driven Senior Account Manager to join our growing Customer Success team. In this role, you’ll be responsible for the long‑term success, retention, and expansion of a portfolio of enterprise clients. You’ll operate as a trusted advisor to key stakeholders, using a consultative approach to uncover new opportunities, drive commercial growth, and deepen partnerships across the client organization.
This is not your typical post‑sales role—our Senior Account Managers are strategic thinkers, revenue drivers, and relationship builders. You’ll work closely with Customer Success, Product, and Implementation to ensure that Venn becomes an embedded, indispensable solution for our clients.
What You’ll Do
Own the commercial success of a book of business, with accountability for net revenue retention and expansion targets
Cultivate deep, multithreaded relationships across client accounts—from operators to C‑level stakeholders
Use a consultative approach to uncover client needs and recommend new solutions, features, and services that drive tangible business outcomes
Develop and maintain Account Development Plans to track client goals, risks, product utilization, and growth strategy
Partner closely with Customer Success Managers to ensure client satisfaction, value realization, and adoption
Lead quarterly business reviews and executive strategy sessions to reinforce Venn’s impact on operational efficiency, resident satisfaction, and NOI
Navigate internal teams to deliver client outcomes—ensuring seamless handoffs, timely responses, and a coordinated account strategy
Monitor contract terms, renewals, and billing to ensure alignment and maximize lifetime value
What You Bring
5+ years of experience in account management, enterprise sales, or customer success in a B2B SaaS environment
Demonstrated ability to drive commercial growth and upsell strategic solutions across complex accounts
Strong understanding of enterprise relationship management, including multithreading, executive engagement, and stakeholder mapping
Excellent communication, storytelling, and presentation skills, with the ability to tailor your message to different audiences
Highly organized and comfortable managing multiple clients and priorities with ease
Strategic mindset with a bias for action—you don’t just identify opportunities, you drive them forward
Nice to Haves
Experience in multifamily, PropTech, or real estate SaaS
Experience working with large third‑party operators or ownership groups
Familiarity with CRM and project management tools (e.g., Hubspot, Monday.com, Asana)
Benefits
Unmatched professional growth that comes with helping to build a growth‑stage company.
Unlimited vacation days and 14 paid holidays.
401(k) plan with a company match.
Stock options.
Generous company coverage for medical, dental, and vision insurance plans.
Company‑paid short‑term disability insurance and life insurance.
Paid parental leave for primary and secondary caregivers.
Citibike membership in NYC.
A focus on wellness with One Medical, Kindbody, Talkspace, Teladoc and Health Advocate memberships.
Weekly Doordash lunch budget.
The newest equipment – Mac or PC laptops, dual monitors, standing desks, and more.
A collaborative, supportive, creative team that cares deeply about each other and building something truly special.
Seniority level Mid‑Senior level
Employment type Full-time
Job function Customer Service and Sales
Industries Software Development and Real Estate
Location and Compensation
This role is hybrid (3 days/week in our cozy NYC office). For New York‑based candidates, this position has an estimated annual base salary of $110,000 to $140,000, plus commission, benefits, and opportunities for equity. Actual compensation is based on factors unique to each candidate—including skill set, experience, and certifications. We're happy to discuss details transparently in our first conversation. We take care of our team. Some of our benefits include:
#J-18808-Ljbffr
Senior Account Manager
role at
Venn
We’re a bold and forward-looking team of innovators and engineers with roots in real estate who are building technology to transform the resident and operator experience in multifamily communities everywhere. Since our founding in 2016, we’ve been focused on creating human-focused, tech-first tools and experiences for seamless living. Today, our end-to-end SaaS platform supports some of the biggest multifamily players in the industry, driving workflow efficiencies for onsite teams, optimizing revenue for owners, and improving everyday living for residents.
To date, we’ve raised $100M in funding, grown to over 75 people worldwide and invested substantially in building out our tech stack and R&D team. We pride ourselves on our internal culture and work to create an environment for meaningful connections and collaboration across our distributed teams. From employee recognition to remote team building events, we lean into personalization and have built a culture that reflects our amazing people.
We’ve entered a period of huge momentum and are looking for creative, energetic and smart people to fuel our growth. If you want to join an ambitious, hard‑working team where you will be empowered and fully accountable for building and delivering high‑impact results, Venn is the place for you.
About the Role
We’re looking for a strategic and relationship‑driven Senior Account Manager to join our growing Customer Success team. In this role, you’ll be responsible for the long‑term success, retention, and expansion of a portfolio of enterprise clients. You’ll operate as a trusted advisor to key stakeholders, using a consultative approach to uncover new opportunities, drive commercial growth, and deepen partnerships across the client organization.
This is not your typical post‑sales role—our Senior Account Managers are strategic thinkers, revenue drivers, and relationship builders. You’ll work closely with Customer Success, Product, and Implementation to ensure that Venn becomes an embedded, indispensable solution for our clients.
What You’ll Do
Own the commercial success of a book of business, with accountability for net revenue retention and expansion targets
Cultivate deep, multithreaded relationships across client accounts—from operators to C‑level stakeholders
Use a consultative approach to uncover client needs and recommend new solutions, features, and services that drive tangible business outcomes
Develop and maintain Account Development Plans to track client goals, risks, product utilization, and growth strategy
Partner closely with Customer Success Managers to ensure client satisfaction, value realization, and adoption
Lead quarterly business reviews and executive strategy sessions to reinforce Venn’s impact on operational efficiency, resident satisfaction, and NOI
Navigate internal teams to deliver client outcomes—ensuring seamless handoffs, timely responses, and a coordinated account strategy
Monitor contract terms, renewals, and billing to ensure alignment and maximize lifetime value
What You Bring
5+ years of experience in account management, enterprise sales, or customer success in a B2B SaaS environment
Demonstrated ability to drive commercial growth and upsell strategic solutions across complex accounts
Strong understanding of enterprise relationship management, including multithreading, executive engagement, and stakeholder mapping
Excellent communication, storytelling, and presentation skills, with the ability to tailor your message to different audiences
Highly organized and comfortable managing multiple clients and priorities with ease
Strategic mindset with a bias for action—you don’t just identify opportunities, you drive them forward
Nice to Haves
Experience in multifamily, PropTech, or real estate SaaS
Experience working with large third‑party operators or ownership groups
Familiarity with CRM and project management tools (e.g., Hubspot, Monday.com, Asana)
Benefits
Unmatched professional growth that comes with helping to build a growth‑stage company.
Unlimited vacation days and 14 paid holidays.
401(k) plan with a company match.
Stock options.
Generous company coverage for medical, dental, and vision insurance plans.
Company‑paid short‑term disability insurance and life insurance.
Paid parental leave for primary and secondary caregivers.
Citibike membership in NYC.
A focus on wellness with One Medical, Kindbody, Talkspace, Teladoc and Health Advocate memberships.
Weekly Doordash lunch budget.
The newest equipment – Mac or PC laptops, dual monitors, standing desks, and more.
A collaborative, supportive, creative team that cares deeply about each other and building something truly special.
Seniority level Mid‑Senior level
Employment type Full-time
Job function Customer Service and Sales
Industries Software Development and Real Estate
Location and Compensation
This role is hybrid (3 days/week in our cozy NYC office). For New York‑based candidates, this position has an estimated annual base salary of $110,000 to $140,000, plus commission, benefits, and opportunities for equity. Actual compensation is based on factors unique to each candidate—including skill set, experience, and certifications. We're happy to discuss details transparently in our first conversation. We take care of our team. Some of our benefits include:
#J-18808-Ljbffr