The Community Builders, Inc.
Service Maintenance Technician 2
The Community Builders, Inc., Boston, Massachusetts, us, 02298
About The Community Builders (TCB)
Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.
Position Description Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation, and the preservation and maintenance of the property. This role requires strong building‑trades skills and the ability to work independently to handle a variety of apartment interior, exterior, and site grounds tasks. The Service Technician II is essential to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members.
Responsibilities
Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, basic electrical, plumbing, and HVAC.
Respond and complete all service requests and on‑call emergencies promptly and professionally, as directed by the Community Manager or Service Manager.
Complete or monitor vendor preventive maintenance tasks for building systems, equipment, and components.
Prepare and perform repairs to vacant apartments to be ready for new resident move‑ins.
Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
Prepare and make repairs for REAC/HQS inspections and audits.
Maintain the maintenance shop and inventory to company standards while working with a safety mindset, including wearing appropriate PPE.
Be available for weekend work, on‑call rotation, and emergency service call duties.
Assist the Maintenance Supervisor with providing technical guidance to Maintenance Tech I.
Knowledge, Skills, and Abilities
Ability to read, write, understand, and communicate in English; bilingual skills a plus.
Basic computer and handheld device skills.
Knowledge of Federal Fair Housing Laws and Guidelines a plus.
Knowledge of all hand and power tools, cleaning supplies, and personal protective equipment (PPE).
Valid driver’s license and reliable transportation.
Strong attention to detail, organization, time‑management, and problem‑solving skills.
Superior customer service skills, including managing difficult customers and situations.
Physical Demands & Work Environment
Occasionally ascends/descends a ladder to service lights and ceiling fans.
Frequently moves equipment weighing up to 50 pounds across sites.
Constantly works in outdoor weather conditions.
Education & Experience
High school diploma or equivalent required; trade school or 3 years of progressive responsibility in property management or hospitality.
Minimum of 3 years of advanced hands‑on repair experience in two or more building trades.
REAC/HQS experience preferred.
Industry‑trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred.
Benefits
Medical, dental, and vision insurance.
12 paid holidays and tenure‑based PTO accruals.
Employer contributions to health savings accounts.
Company‑paid life and disability insurance.
403(b) retirement plan with company match.
Tax‑advantaged accounts: commuter/parking, medical & dependent care FSA.
Hospital & critical illness insurance.
Confidential, 24/7 employee assistance program.
Pay range $23‑27/hour.
The Community Builders is an equal opportunity employer.
Seniority level Associate
Employment type Full‑time
Job function Strategy/Planning and Information Technology
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Position Description Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation, and the preservation and maintenance of the property. This role requires strong building‑trades skills and the ability to work independently to handle a variety of apartment interior, exterior, and site grounds tasks. The Service Technician II is essential to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members.
Responsibilities
Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, basic electrical, plumbing, and HVAC.
Respond and complete all service requests and on‑call emergencies promptly and professionally, as directed by the Community Manager or Service Manager.
Complete or monitor vendor preventive maintenance tasks for building systems, equipment, and components.
Prepare and perform repairs to vacant apartments to be ready for new resident move‑ins.
Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
Prepare and make repairs for REAC/HQS inspections and audits.
Maintain the maintenance shop and inventory to company standards while working with a safety mindset, including wearing appropriate PPE.
Be available for weekend work, on‑call rotation, and emergency service call duties.
Assist the Maintenance Supervisor with providing technical guidance to Maintenance Tech I.
Knowledge, Skills, and Abilities
Ability to read, write, understand, and communicate in English; bilingual skills a plus.
Basic computer and handheld device skills.
Knowledge of Federal Fair Housing Laws and Guidelines a plus.
Knowledge of all hand and power tools, cleaning supplies, and personal protective equipment (PPE).
Valid driver’s license and reliable transportation.
Strong attention to detail, organization, time‑management, and problem‑solving skills.
Superior customer service skills, including managing difficult customers and situations.
Physical Demands & Work Environment
Occasionally ascends/descends a ladder to service lights and ceiling fans.
Frequently moves equipment weighing up to 50 pounds across sites.
Constantly works in outdoor weather conditions.
Education & Experience
High school diploma or equivalent required; trade school or 3 years of progressive responsibility in property management or hospitality.
Minimum of 3 years of advanced hands‑on repair experience in two or more building trades.
REAC/HQS experience preferred.
Industry‑trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred.
Benefits
Medical, dental, and vision insurance.
12 paid holidays and tenure‑based PTO accruals.
Employer contributions to health savings accounts.
Company‑paid life and disability insurance.
403(b) retirement plan with company match.
Tax‑advantaged accounts: commuter/parking, medical & dependent care FSA.
Hospital & critical illness insurance.
Confidential, 24/7 employee assistance program.
Pay range $23‑27/hour.
The Community Builders is an equal opportunity employer.
Seniority level Associate
Employment type Full‑time
Job function Strategy/Planning and Information Technology
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