American Arbitration Association
Director of
ADR Services
at
American Arbitration Association
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.
If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email:
[email protected] .
Description The Director of ADR Services is responsible for driving business development in the assigned region, promoting dispute resolution services, and managing the administration of arbitration and mediation cases. The role involves building effective business relationships with clients, advocates, and industry partners, and promoting the use of AAA's ADR services.
This is a hybrid position (1-2 days or more in office, dependent on business need) and offers an annual incentive opportunity targeting 10%. Compensation for this position is based on location. The position requires fluency in both English and Spanish, including the ability to communicate effectively in written and spoken formats.
San Francisco, CA: $104,800 - $111,000
Los Angeles, CA; Seattle, WA: $98,300 - $104,100
Benefits include a competitive compensation package with incentives, comprehensive medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid‑time‑off.
Responsibilities
Serve as primary case management contact with parties and mediators on assigned cases; make decisions on case issues in consultation with the Regional VP.
Proactively identify and pursue opportunities to grow the organization’s ADR services business; develop strategic plans and pitches to potential clients.
Play a vital role in the regional legal, business and ADR communities, acting as a resource to facilitate dispute resolution and promote AAA’s ADR services; build and maintain strong relationships with clients, prospects, and industry partners.
Develop and deliver engaging presentations to various stakeholder groups, effectively communicating the organization’s value proposition.
Manage assigned cases and ensure information is entered and maintained in the case‑management system; make case‑related decisions by applying knowledge of rules and procedures and exercising independent judgment and discretion.
Advise arbitrators on procedural hearing management and related issues.
Analyze needs, problems, and trends of users as well as the quality of service delivered by pulling relevant metrics from the existing database; respond to inquiries regarding AAA’s ADR services in a timely manner.
Participate in hearings/conferences and provide feedback and recommendations where appropriate to the RVP to maintain or improve the quality and delivery of services.
Help recruit panel members consistent with AAA’s Qualification Criteria for Admission to the Roster of Arbitrators and Mediators; participate in the review of panel members based on existing caseloads and needs.
Review and track trends regarding the regional markets where services are provided.
Assist with arbitrator training programs, education programs/conferences and elections as necessary.
Ensure confidentiality of case information and records; adhere to AAA’s information security and data privacy policies, procedures, and practices.
Demonstrate regular, reliable, and predictable job attendance.
Attend on‑site and in‑person meetings and training sessions.
Qualifications
Bachelor’s degree in business, legal, or related discipline (advanced degree preferred); 3‑5 years of related work experience in a business development role, preferably in the Legal Services field, or an equivalent combination of education and experience.
Proven track record of identifying, pursuing, and closing new business opportunities; adept at building and managing client relationships; strategic thinker with strong sales and negotiation abilities.
Strong presentation and communication skills (written and verbal).
Intermediate proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Ability to travel periodically (20%) to clients, training events, other AAA offices, and conferences.
American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.
#J-18808-Ljbffr
ADR Services
at
American Arbitration Association
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.
If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email:
[email protected] .
Description The Director of ADR Services is responsible for driving business development in the assigned region, promoting dispute resolution services, and managing the administration of arbitration and mediation cases. The role involves building effective business relationships with clients, advocates, and industry partners, and promoting the use of AAA's ADR services.
This is a hybrid position (1-2 days or more in office, dependent on business need) and offers an annual incentive opportunity targeting 10%. Compensation for this position is based on location. The position requires fluency in both English and Spanish, including the ability to communicate effectively in written and spoken formats.
San Francisco, CA: $104,800 - $111,000
Los Angeles, CA; Seattle, WA: $98,300 - $104,100
Benefits include a competitive compensation package with incentives, comprehensive medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid‑time‑off.
Responsibilities
Serve as primary case management contact with parties and mediators on assigned cases; make decisions on case issues in consultation with the Regional VP.
Proactively identify and pursue opportunities to grow the organization’s ADR services business; develop strategic plans and pitches to potential clients.
Play a vital role in the regional legal, business and ADR communities, acting as a resource to facilitate dispute resolution and promote AAA’s ADR services; build and maintain strong relationships with clients, prospects, and industry partners.
Develop and deliver engaging presentations to various stakeholder groups, effectively communicating the organization’s value proposition.
Manage assigned cases and ensure information is entered and maintained in the case‑management system; make case‑related decisions by applying knowledge of rules and procedures and exercising independent judgment and discretion.
Advise arbitrators on procedural hearing management and related issues.
Analyze needs, problems, and trends of users as well as the quality of service delivered by pulling relevant metrics from the existing database; respond to inquiries regarding AAA’s ADR services in a timely manner.
Participate in hearings/conferences and provide feedback and recommendations where appropriate to the RVP to maintain or improve the quality and delivery of services.
Help recruit panel members consistent with AAA’s Qualification Criteria for Admission to the Roster of Arbitrators and Mediators; participate in the review of panel members based on existing caseloads and needs.
Review and track trends regarding the regional markets where services are provided.
Assist with arbitrator training programs, education programs/conferences and elections as necessary.
Ensure confidentiality of case information and records; adhere to AAA’s information security and data privacy policies, procedures, and practices.
Demonstrate regular, reliable, and predictable job attendance.
Attend on‑site and in‑person meetings and training sessions.
Qualifications
Bachelor’s degree in business, legal, or related discipline (advanced degree preferred); 3‑5 years of related work experience in a business development role, preferably in the Legal Services field, or an equivalent combination of education and experience.
Proven track record of identifying, pursuing, and closing new business opportunities; adept at building and managing client relationships; strategic thinker with strong sales and negotiation abilities.
Strong presentation and communication skills (written and verbal).
Intermediate proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Ability to travel periodically (20%) to clients, training events, other AAA offices, and conferences.
American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.
#J-18808-Ljbffr