CBIZ
Network Operations Center (NOC) Analyst I
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Network Operations Center (NOC) Analyst I
role at
CBIZ
Responsibilities
React to level 1 service issues, including troubleshooting O365, password resets, internet connectivity, servers, workstations, email, and software applications
Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
Provide superior customer service by being courteous, knowledgeable, and professional
Respond to and log all inquiries received from clients via telephone, email, or client portal
Create properly formatted tickets on all inquiries in ticket management software
Keep well documented and updated case notes on all tickets daily
Create and maintain client‑related documentation
Preferred Qualifications
2+ years experience in a Service Desk / NOC (or similar) environment
2+ years supporting and troubleshooting Active Directory, Microsoft Windows desktop and server platforms, Azure and O365
2+ years supporting and troubleshooting network connectivity issues
2+ years’ experience – Mobile Device Support
1+ years’ experience - Server Hardware Technologies Support
1+ years’ experience - Corporate Antivirus Support, VPN Connectivity Support
Knowledge and experience using a ticketing system such as ConnectWise Manage
Knowledge and experience with Layer 1, 2, and 3 troubleshooting
Knowledge and experience with Office 365 Email
Knowledge and experience with patching desktop systems
Professional level verbal and written communication skills
Exceptional customer service and phone etiquette skills
Ability to work on multiple, concurrent tasks and adapt to shifting priorities.
Networking
Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity
Understanding of routers and firewalls
Understanding of Terminal Services & Citrix
Understanding of relationship between switches, routers, patch panels and connecting nodes to a network
Understanding of DNS services
Detail oriented and strong problem‑solving capabilities
Strong follow‑up skills to ensure that problems are handled in a timely manner.
Desire and demonstrated ability to continuously learn (new technologies, client business issues, other job functions, etc.)
Data Backup and Recovery Support and Knowledge and experience with using a remote monitoring tool such as ConnectWise Automate are a plus
Minimum Qualifications
High school diploma or GED required
Must maintain current required licenses and certifications relevant to field of expertise
Demonstrates the ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
Effective customer service skills
Proficient use of applicable technology
Ability to work in team environment as well as independently
Ability to analyze and prioritize multiple responsibilities
About Us CBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward‑thinking insights and actionable solutions to help clients anticipate what’s next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.
CBIZ strives to be our team members’ employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers. Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Business Consulting and Services
#J-18808-Ljbffr
Network Operations Center (NOC) Analyst I
role at
CBIZ
Responsibilities
React to level 1 service issues, including troubleshooting O365, password resets, internet connectivity, servers, workstations, email, and software applications
Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
Provide superior customer service by being courteous, knowledgeable, and professional
Respond to and log all inquiries received from clients via telephone, email, or client portal
Create properly formatted tickets on all inquiries in ticket management software
Keep well documented and updated case notes on all tickets daily
Create and maintain client‑related documentation
Preferred Qualifications
2+ years experience in a Service Desk / NOC (or similar) environment
2+ years supporting and troubleshooting Active Directory, Microsoft Windows desktop and server platforms, Azure and O365
2+ years supporting and troubleshooting network connectivity issues
2+ years’ experience – Mobile Device Support
1+ years’ experience - Server Hardware Technologies Support
1+ years’ experience - Corporate Antivirus Support, VPN Connectivity Support
Knowledge and experience using a ticketing system such as ConnectWise Manage
Knowledge and experience with Layer 1, 2, and 3 troubleshooting
Knowledge and experience with Office 365 Email
Knowledge and experience with patching desktop systems
Professional level verbal and written communication skills
Exceptional customer service and phone etiquette skills
Ability to work on multiple, concurrent tasks and adapt to shifting priorities.
Networking
Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity
Understanding of routers and firewalls
Understanding of Terminal Services & Citrix
Understanding of relationship between switches, routers, patch panels and connecting nodes to a network
Understanding of DNS services
Detail oriented and strong problem‑solving capabilities
Strong follow‑up skills to ensure that problems are handled in a timely manner.
Desire and demonstrated ability to continuously learn (new technologies, client business issues, other job functions, etc.)
Data Backup and Recovery Support and Knowledge and experience with using a remote monitoring tool such as ConnectWise Automate are a plus
Minimum Qualifications
High school diploma or GED required
Must maintain current required licenses and certifications relevant to field of expertise
Demonstrates the ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
Effective customer service skills
Proficient use of applicable technology
Ability to work in team environment as well as independently
Ability to analyze and prioritize multiple responsibilities
About Us CBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward‑thinking insights and actionable solutions to help clients anticipate what’s next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.
CBIZ strives to be our team members’ employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers. Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Business Consulting and Services
#J-18808-Ljbffr