Tata Consultancy Services
Job Title
CX Solution Architect
at
Tata Consultancy Services
Job Description Lead proactive pre-sales and solution design initiatives, collaborating with sales and customer teams to define clear business value propositions.
Design and architect comprehensive Salesforce solutions spanning Sales, Service, Experience, and Marketing Clouds.
Convert business challenges into robust technical strategies, leveraging Salesforce AI and automation capabilities.
Build trusted advisor relationships and identify opportunities for cross‑platform integration.
Work across multiple industry verticals, including Technology/Hi Tech, Software, Professional Services, and Manufacturing, with flexibility to take on other domains.
Participate in industry‑specific go‑to‑market, consulting, and advisory activities to identify and solve customer business problems.
Lead transformation programs in technology, software, professional services, and manufacturing, demonstrating deep industry domain knowledge and trends.
Excel at articulating solutions and pitching to CXOs on innovation and thought leadership.
Manage diverse teams and project stakeholders across customers, TCS management, Salesforce, ServiceNow, and Oracle CX.
Operate effectively with team members located in multiple time zones.
Maintain an innovation mindset throughout solution development and delivery.
Qualifications 13+ years of overall experience with 10+ years of deep expertise in the Salesforce ecosystem.
Proven record in pre‑sales, consulting, and enterprise‑grade implementation cycles.
Hands‑on experience with AI/ML integration and data‑driven solutioning.
Strong understanding of CRM architecture, governance, and integration frameworks.
Exposure to other CRM platforms such as Oracle CX, Microsoft Dynamics, or ServiceNow is desirable.
Excellent communication, stakeholder management, and presentation skills.
Nice to Have Certifications such as Salesforce, ServiceNow, etc.
Salary
$220,000 - $240,000 a year
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function & Industries
Engineering and Information Technology; IT Services and IT Consulting
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CX Solution Architect
at
Tata Consultancy Services
Job Description Lead proactive pre-sales and solution design initiatives, collaborating with sales and customer teams to define clear business value propositions.
Design and architect comprehensive Salesforce solutions spanning Sales, Service, Experience, and Marketing Clouds.
Convert business challenges into robust technical strategies, leveraging Salesforce AI and automation capabilities.
Build trusted advisor relationships and identify opportunities for cross‑platform integration.
Work across multiple industry verticals, including Technology/Hi Tech, Software, Professional Services, and Manufacturing, with flexibility to take on other domains.
Participate in industry‑specific go‑to‑market, consulting, and advisory activities to identify and solve customer business problems.
Lead transformation programs in technology, software, professional services, and manufacturing, demonstrating deep industry domain knowledge and trends.
Excel at articulating solutions and pitching to CXOs on innovation and thought leadership.
Manage diverse teams and project stakeholders across customers, TCS management, Salesforce, ServiceNow, and Oracle CX.
Operate effectively with team members located in multiple time zones.
Maintain an innovation mindset throughout solution development and delivery.
Qualifications 13+ years of overall experience with 10+ years of deep expertise in the Salesforce ecosystem.
Proven record in pre‑sales, consulting, and enterprise‑grade implementation cycles.
Hands‑on experience with AI/ML integration and data‑driven solutioning.
Strong understanding of CRM architecture, governance, and integration frameworks.
Exposure to other CRM platforms such as Oracle CX, Microsoft Dynamics, or ServiceNow is desirable.
Excellent communication, stakeholder management, and presentation skills.
Nice to Have Certifications such as Salesforce, ServiceNow, etc.
Salary
$220,000 - $240,000 a year
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function & Industries
Engineering and Information Technology; IT Services and IT Consulting
#J-18808-Ljbffr